GoBus Accessible Transit Using the IVR System What is the IVR? - - PowerPoint PPT Presentation

GoBus Accessible Transit

Using the IVR System

What is the IVR?

• Interactive Voice Response System

– Use it to book a ride, review your bookings or cancel a ride – No wait times – Book up to 7 days in advance – Receive automatic confirmation calls:

• Evening before to confirm booking
• 90 minutes before scheduled pickup time (estimated time
• f arrival)

Before You Begin

1. You’ll need 2 pieces of information: – Customer ID number – Password (your year of birth) 2. Create a list of your frequently visited destinations (maximum of 9 addresses) 3. Contact the Accessible Transit Office! 570-2131 or dpower@stjohns.ca

Getting Started

• Call the IVR! 368-2057
• Choose what you want to do:

1 - Review or cancel a trip 2 - Request a new trip 3 - Register 4 - Review account information 5 - General information about GoBus

• Enter your 5-digit ID number
• Enter your year of birth

1 - Review or Cancel

• Start by choosing which day you want to

review.

• Next you will hear all the details of your

scheduled booking.

• Options to cancel (press #), choose another

day (press 6); or be transferred to dispatch (press 0)

• Note: If everything is okay, press 9 to return

to the main menu.

2 - Book a New Trip

• Step 1 - choose day of travel
• Step 2 - enter time for pickup
• Step 3 - select starting point
• Step 4 - select destination location
• Step 5 - confirm all details

4 – Review Account Info

• Confirms information such as

– Your primary address (home) – Mobility type (ambulatory, manual wheelchair, etc.) – Attendant status ** This will be different for everyone, depending on the information we have on file for you.

5 – General GoBus Info

• Brief statements about

– GoBus automated line – Passenger eligibility – How to register to become a GoBus user

• For more information visit us online at:

http://stjohns.ca/living-st-johns/city- services/gobus-accessible-transit

Thank You