Global Research Global Research NOC NOC at I ndiana at I ndiana - - PowerPoint PPT Presentation

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Oct 25, 2022 899 likes •1.19k views

Global Research Global Research NOC NOC at I ndiana at I ndiana at I ndiana at I ndiana University University February 1 February 1 5 5 , 2 0 1 , 2 0 1 1 1 Steve Peck Service Desk Manager Se ce es a age Global R Global Resear

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Global Research Global Research NOC NOC at I ndiana at I ndiana at I ndiana at I ndiana University University

February February 1 1 5 5 , 2 0 1 , 2 0 1 1 1

Steve Peck Service Desk Manager Se ce es a age

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Global R Global Resear search Netw Networ

k Oper Operations tions Global R Global Resear search Netw Networ

k Oper Operations tions C t C t C t C t Cen enter er Cen enter er

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NOC O gani ation NOC O gani ation NOC Organization NOC Organization

h l b l

 The GlobalNOC is an organization

within Indiana University

 Centralized in Indiana, USA

(Bloomington & Indianapolis) (Bloomington & Indianapolis).

 A few staff work remotely

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S i S i O Off d & & M i t i d S i S i O Off d & & M i t i d Ser ervices ces Of Offer ered & d & Maintaine ned Ser ervices ces Of Offer ered & d & Maintaine ned

Service Desk Network Engineering Network software & tools Network software & tools Systems administration Network planning & consultation Network research & development

p

Project management

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NOC St ct e NOC St ct e NOC Structure NOC Structure

24/ 7/ 365 Service Desk & 24/ 7/ 365 Service Desk & Engineering support (all levels)

 Tier 1 Service Desk (25)

Network support

 Tier 1 Service Desk (25) - Network support

coordination and customer service (entry level to knowledgeable technicians) (entry level to knowledgeable technicians)

 Tier 2 Engineering (17)

(D t d i i & i t ll ti ) (Day-to-day engineering & installations)

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NOC Structure NOC Structure NOC Structure NOC Structure

24/ 7/ 365 Service Desk & Engineering support (all levels)

Tier 3 Engineering and Network Planning (8)

 Tier 3 Engineering and Network Planning (8)

(experts) S & f (20)

 Systems & software support engineers (20)

(mid-level developers to experts)

 Project management team (5)

(certified trained professionals)

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T pes of Use s T pes of Use s Types of Users Types of Users

I di U i i ff d d

 Indiana University staff and students  Research and education networks  NOAA (a department in the U.S.

Government)

 Commercial partners in R&D projects

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Use Ag eements & T acking Use Ag eements & T acking User Agreements & Tracking User Agreements & Tracking

N SLA’

 No SLA’s  Provide operational goals  Database & ticketing system keep track

f users

 Communicate with users through

traditional methods traditional methods

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NATION TIONAL NETW AL NETWORKS ORKS NATION TIONAL NETW AL NETWORKS ORKS

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INT INTERN RNATION IONAL N NETW TWORKS ORKS INT INTERN RNATION IONAL N NETW TWORKS ORKS INT INT RNATION TIONA N N TWORKS RKS INT INT RNATION TIONA N N TWORKS RKS

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REGION REGIONAL NETW AL NETWORKS ORKS REGION REGIONAL NETW AL NETWORKS ORKS

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AGGREG GREGATION POINTS ION POINTS AGGREG GREGATION POINTS ION POINTS

OmniPoP

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INDIAN INDIANA B A BASED NETW SED NETWORKS ORKS INDIAN INDIANA B A BASED NETW SED NETWORKS ORKS INDIAN INDIANA B A BASED NETW SED NETWORKS ORKS INDIAN INDIANA B A BASED NETW SED NETWORKS ORKS

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PROJECTS PROJECTS PROJECTS PROJECTS

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I nf ast ct e Deplo ed I nf ast ct e Deplo ed I nfrastructure Deployed I nfrastructure Deployed

Fiber Layer 1,2,3 networking devices

Layer 1,2,3 networking devices

Monitoring and measurement

d i devices

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Tools Tools Tools Tools

 Footprints trouble ticket system (over

p y ( 15,000 tickets a year)

 Network Management System (NMS)  Network information database  Nagios (core) & AlertMon (front-end)

g ( ) ( )

 SNAAP (SNMP data collector)

All d l d i h t

 All developed in-house except

Footprints & Nagios!

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Tools Tools Tools Tools

 GlobalNOC Atlas & Worldview*  GlobalNOC Atlas & Worldview  SHERPA – Dynamic circuit configuration  LLAMA* - DWDM system measurement  LLAMA* - DWDM system measurement  All developed in-house

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 Tool set offered as a managed software

service

 http://globalnoc.iu.edu/grnoc-tool-

set.html

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Tool I nteg ation Tool I nteg ation Tool I ntegration Tool I ntegration

 Database populates our monitoring

Database populates our monitoring tools;

 DB provides hooks into AlertMon;

p ;

 DB is integrated with ticketing

system

 DB is integrated with customer

notification tool, also has hooks to ti k ti t ticketing system.

 New provisioning tool

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TOOLS: Global NOC Database TOOLS: Global NOC Database

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TOOLS TOOLS Ale tMon Ale tMon TOOLS: TOOLS: AlertMon AlertMon

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TOOLS Wo ld Vie TOOLS Wo ld Vie TOOLS: World View TOOLS: World View

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NOC NOC to to NOC Comm nication NOC Comm nication NOC NOC-to to-NOC Communication NOC Communication

Ci T l

 Cisco Telepresence  Traditional video and phone bridges &

conferences

 IM & chat with remote partners

p

 Specific listservs & forums for

communication communication

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NOC Doc mentation NOC Doc mentation NOC Documentation NOC Documentation

U W bGUI f li i

 Use WebGUI software application  Standard operating procedures

Sta da d ope at g p ocedu es

 Technical information & guides  Extensive network detail in database  Extensive network detail in database  Training material and “How To’s”

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“Best P actices” Doc mentation “Best P actices” Doc mentation “Best Practices” Documentation “Best Practices” Documentation

I id

 Incident response  Problem Management  Change management  Ticket priority & severity  Customer circuit/connection turn-up

process p

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Contact the Global NOC Contact the Global NOC Contact the Global NOC Contact the Global NOC

Email: globalnoc@iu.edu
Phone: (317) 278-6630
Phone: (317) 278 6630
GRNOC Web Pages:

http://globalnoc.iu.edu/

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