top 3 items for a new NOC top 3 items for a new NOC an informal - - PowerPoint PPT Presentation

top 3 items for a new NOC top 3 items for a new NOC

an informal survey

Gareth Eason, HEAnet

for TF-NOC, Brussels, 2011-10-12

questions

• Q1. what, in your opinion, are the

first THREE things a new NOC should learn about or put in place to become

• perational?
• Q2. how long has your NOC /

Operations Centre / Service Desk been in operation?

some caveats

• freeform text responses
• subjective bias

– respondent in replying – mine - in interpreting key points

• small sample size

– < 10 respondents

• totally unscientific

first 3-items

• 1. procedure
• 2. incident management
• 3. monitoring

• verall results

procedure incident management monitoring customisation scope communication contractual support testing 1 2 3 4 5 6 7 8 9 10

First items for a NOC

(based on first 3 items required for a NOC)

Importance (relative)

weighted by longevity

procedure customisation incident management monitoring communication testing scope contractual support 1 2 3 4 5 6 7 8 9 10

First Items for a NOC

(based on first 3 items, longevity weighted)

importance (relative)

weighted by longevity

procedure customisation incident management monitoring communication testing scope contractual support 1 2 3 4 5 6 7 8 9 10

First Items for a NOC

(based on first 3 items, longevity weighted)

importance (relative)

what does it mean?

• procedure(s)

– do NOCs have procedures WHEN they start? – what about standards?

• incident management

– including good supportive toolset

• monitoring

anomalies?

• customisation

– jumped based on mature NREN suggesting it – hindsight? – what do new NOCs think?

• communication

– lower than expected on results – assumed?

thoughts?

what do you think?