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Aug 22, 2022 •214 likes •331 views

top 3 items for a new NOC top 3 items for a new NOC an informal survey Gareth Eason, HEAnet for TF-NOC, Brussels, 2011-10-12 questions Q1. what, in your opinion, are the first THREE things a new NOC should learn about or put in place to

  1. top 3 items for a new NOC top 3 items for a new NOC an informal survey Gareth Eason, HEAnet for TF-NOC, Brussels, 2011-10-12

  2. questions Q1. what, in your opinion, are the first THREE things a new NOC should learn about or put in place to become operational? Q2. how long has your NOC / Operations Centre / Service Desk been in operation?

  3. some caveats • freeform text responses • subjective bias – respondent in replying – mine - in interpreting key points • small sample size – < 10 respondents • totally unscientific

  4. first 3-items 1. procedure 2. incident management 3. monitoring

  5. overall results First items for a NOC (based on first 3 items required for a NOC) 10 9 8 7 6 Importance (relative) 5 4 3 2 1 0 incident management customisation communication testing contractual support procedure monitoring scope

  6. weighted by longevity First Items for a NOC (based on first 3 items, longevity weighted) 10 9 8 7 6 importance (relative) 5 4 3 2 1 0 contractual support customisation monitoring testing procedure incident management communication scope

  7. weighted by longevity First Items for a NOC (based on first 3 items, longevity weighted) 10 9 8 7 6 importance (relative) 5 4 3 2 1 0 contractual support customisation monitoring testing procedure incident management communication scope

  8. what does it mean? • procedure(s) – do NOCs have procedures WHEN they start? – what about standards? • incident management – including good supportive toolset • monitoring

  9. anomalies? • customisation – jumped based on mature NREN suggesting it – hindsight? – what do new NOCs think? • communication – lower than expected on results – assumed?

  10. thoughts? what do you think?

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