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Social Media in your NOC Social Media in your NOC
A discussion
Gareth Eason, HEAnet
for TF-NOC, Brussels, 2011-10-12
what is social networking?
- facebook?
- plus?
- twitter?
- IM?
- SMS to mobiles?
- RSS feeds?
Social Media in your NOC Social Media in your NOC A discussion - - PowerPoint PPT Presentation
Social Media in your NOC Social Media in your NOC A discussion - - PowerPoint PPT Presentation
Social Media in your NOC Social Media in your NOC A discussion Gareth Eason, HEAnet for TF-NOC, Brussels, 2011-10-12 what is social networking? facebook? plus? twitter? IM? SMS to mobiles? RSS feeds? target audience
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target audience
- clients?
- end-users?
- other NOC staff?
- suppliers?
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uptake?
- do your target audience use it?
“Our clients don't seem to use RSS.”
- do suppliers use twitter?
– would you want them to?
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failure situations
- communicate to lots of people,
quickly
- 'crowd-communication' (retweeting)
- self-subscribing
– interested parties are self-selecting
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failure situations
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bi-directional communications
- do you listen to social media?
- dedicated staff member or role?
- management of communications
- NOC as SPoC
– do they manage the social media feed?
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conferences
- TNC twitter feed
– #tnc2010 , #tnc2011
- bi-directional
- crowd-sourcing of feedback
- location aware
- more than just conference details
– restaurant venues – tourist information
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conferences
- HEAnet conference
– 2009 : not formally used – 2010 : unidirectional only @heanet – 2011 : bidirection #heanet2011 – 2012 : ???
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privacy / data protection
- does the DPA apply?
- what about privacy?
- would a data-leak be serious?
- permanence?
– is a tweet forever?
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