Social Media in your NOC Social Media in your NOC A discussion - PowerPoint PPT Presentation

Social Media in your NOC Social Media in your NOC A discussion Gareth Eason, HEAnet for TF-NOC, Brussels, 2011-10-12

what is social networking? • facebook? • plus? • twitter? • IM? • SMS to mobiles? • RSS feeds?

target audience • clients? • end-users? • other NOC staff? • suppliers?

uptake? • do your target audience use it? “Our clients don't seem to use RSS.” • do suppliers use twitter? – would you want them to?

failure situations • communicate to lots of people, quickly • 'crowd-communication' (retweeting) • self-subscribing – interested parties are self-selecting

failure situations

bi-directional communications • do you listen to social media? • dedicated staff member or role? • management of communications • NOC as SPoC – do they manage the social media feed?

conferences • TNC twitter feed – #tnc2010 , #tnc2011 • bi-directional • crowd-sourcing of feedback • location aware • more than just conference details – restaurant venues – tourist information

conferences • HEAnet conference – 2009 : not formally used – 2010 : unidirectional only @heanet – 2011 : bidirection #heanet2011 – 2012 : ???

privacy / data protection • does the DPA apply? • what about privacy? • would a data-leak be serious? • permanence? – is a tweet forever?

thoughts? what do you think?