NOC front end development NOC front end development Work Item - - PowerPoint PPT Presentation

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NOC front end development NOC front end development Work Item - - PowerPoint PPT Presentation

Sep 04, 2022 569 likes •661 views

NOC front end development NOC front end development Work Item Update Gareth Eason, HEAnet for TF-NOC, Brussels, 2011-10-12 so far... what is a NOC? who are your customers? managing when things go wrong including 'crisis

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SLIDE 1

NOC front end development NOC front end development

Work Item Update

Gareth Eason, HEAnet

for TF-NOC, Brussels, 2011-10-12

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SLIDE 2

so far...

  • what is a NOC?
  • who are your customers?
  • managing when things go wrong

– including 'crisis management'

  • advantages of standards

– and disadvantages...

  • contract & supplier management
  • incident management
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SLIDE 3

so far...

  • collected some (informal) data
  • examined tools
  • proposed some standards

– and ways of implementing them

  • proposed some methods

– customer management – NOC personnel management – problem management

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SLIDE 4

so far...

  • communication
  • communication
  • COMMUNICATION
  • some more communication
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SLIDE 5

still to do...

  • more of the same...
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SLIDE 6

still to do...

  • identification of (standard) process
  • identification of tools (Maria Isabel)
  • integration of tools with process
  • sharing experience between NRENs
  • documenting 'good practice'
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SLIDE 7

still to do... keep sharing our wheels... ... stop re-inventing the same ones :)