NOC front end development NOC front end development Work Item - PowerPoint PPT Presentation

NOC front end development NOC front end development Work Item Update Gareth Eason, HEAnet for TF-NOC, Brussels, 2011-10-12

so far... • what is a NOC? • who are your customers? • managing when things go wrong – including 'crisis management' • advantages of standards – and disadvantages... • contract & supplier management • incident management

so far... • collected some (informal) data • examined tools • proposed some standards – and ways of implementing them • proposed some methods – customer management – NOC personnel management – problem management

so far... • communication • communication • COMMUNICATION • some more communication

still to do... • more of the same...

still to do... • identification of (standard) process • identification of tools (Maria Isabel) • integration of tools with process • sharing experience between NRENs • documenting 'good practice'

still to do... keep sharing our wheels... ... stop re-inventing the same ones :)