Gambling Support Centre GaM - S North Hub In October 2014, - - PowerPoint PPT Presentation
Betknowmore UK Frankie Graham Founder / CEO Gambling Support Centre GaM - S North Hub In October 2014, Betknowmore UK launched the first UK gambling support hub in Islington. The hub provides dedicated gambling services, including the
Client referral Client Needs Assessment Support tier 1/2 3/4 Outreach/mentoring Referrals to Counselling Support Counselling and Family/Carer Support Post Treatment Support
Rapid support programme to LBO and their customers
Specialist support service to clients with complex co- morbidities
Provides services for affected others and family networks
Index
Themes that impacted on me as a child and teen:
Several extended family members suffered from addictive behaviour traits However, close family members do not exhibit classic addictive behaviour
Quiet and studious Unlikely to ask for help Uncomfortable speaking about emotions
Empathic and non- judgmental approach Person-led support and treatment Encourage clients to try whatever works! BKM Support Network
Gambling culture in the playground Father took me to betting shops Wins were celebrated – gambling was positively viewed
Cemented belief money could be won from gambling Gambling was exciting and normal High motivation to gamble – losses were ignored
Awareness and education through workshops and presentations Community & Youth focused services Signposts Workshop
Aware that money limited and a cause
Money was associated with health – less money, increased impact on mental and emotional wellbeing
Started work as soon as I could – tried to be financially independent Quickly ran into problems with money management, asking for subs and loans from employers
Target areas of high deprivation and vulnerability Rapid support to individuals includes focus
Address ‘corrupted’ perceptions and views of money and financial management
Witness to childhood domestic violence Disrupted relationships into adulthood Lasting impact on wellbeing
Massive impact on emotional wellbeing Gambling became a coping mechanism to feelings extreme low mood Felt suicidal and desperate – particularly after gambling binges
Case management – client is likely to present with complex co- morbidities Signposting and referrals to external agencies In-house counselling expertise, mental health and addiction specialist
Felt at home immediately Felt gambling was a skill, the more I learnt, it increased the chances of big wins
Identified as ‘gambler’ Time and money dedicated to gambling increased rapidly By 18 was regularly gambling to extinction Extreme behaviour crossed
Befriending and Mentoring empathic approach encourages engagement Support around routine, time management and support assets Opportunity to re- engage with Self and community through volunteering
Unemployed Low income Deprived areas Financial debt Homeless Prisoners / Probation
Youth Older people Women Ethnic groups Affected Others
Low educational attainment Low IQ Cross addiction Learning disabilities Personality traits High dependency
Potential for abuse Money Management skills to manage personal budget Universal Credit
Time vs Routine Speak to me Excitement of activity
Supported Housing & Care Learning to live with issue Issue overwhelming to address – coping tool
Reported feelings of shame and guilt at gambling behaviour Spending money allocated for
May not disclose
Hidden harm Gambling beliefs may merge with other thought patterns
Impact of medication
Can affect behaviour and control around impulsive decision-making
Create awareness & access for support
GaM-S Hub is focal point for accessing services – support on the ground
Ensure staff have the right knowledge, skills, resources
Network meetings and signposting Harm minimisation
First outreach service working directly with betting shops Support materials and referral system set up within betting shops Includes training and workshops with
and shop staff
New message promoted in shop materials – wellbeing approach Suggests gambling as a ‘lifestyle’ behaviour has potential for harm if not managed properly
Referred clients are contacted within 48 hours. 100% achievement rate Clients can be referred by LBO staff, self referred or through a third party Must have local contact to Islington and be LBO customer
Tiered Treatment Pathways
Clients are met initially by outreach team and provided with mentoring Brief Intervention & screening provided Clients can receive structured support, consisting of mentoring, counselling, group and peer 2 peer support
Integrating with Community
Accept referrals from statutory and voluntary
Health, Substance Misuse, Family Support Connected with over 60
Provision of screening tools, workshops and support resources