The Brave New World of Responsible Gambling Will disruption in the - - PowerPoint PPT Presentation

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Feb 09, 2023 114 likes •304 views

The Brave New World of Responsible Gambling Will disruption in the gambling sector result in better responsible gambling programs? A WORLD FREE OF PROBLEM GAMBLING DR DRIVERS OF OF DI DISRUP UPTION Interactive Global Regulator Gaming

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The Brave New World of Responsible Gambling

Will disruption in the gambling sector result in better responsible gambling programs?

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A WORLD FREE OF PROBLEM GAMBLING

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DR DRIVERS OF OF DI DISRUP UPTION

Interactive Gaming Global Expansion Regulator Requirements

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1. Access + Choice = Risk

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Changing demographics driving product development

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Luxor Esports Arena

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2. Global Expansion

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3. Regulator Requirements

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What al all t this m mea eans f for

r RG

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Lead eading R RG Tren ends s

Technology Accreditation RG + Customer Experience Integration

RG Training

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Data Analytics balance RG Messaging with level of play. Artificial Intelligence can influence game play. Online RG Support via content and chat.

1. Technology

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Accreditation growth across all sectors within gambling industry – casino,

nline, horse racing…

Regulator requirements in Canada Tool to evaluate programs across jurisdictions

2. Accreditation

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Onsite (and online) destination for player education and support. In Ontario, PlaySmart addresses all sectors (casino, internet, bingo, lottery) Staff use demos and

n-floor engagement

to educate and support players

3. RG & Customer Experience Integration

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Robust training drives employee

retention and player sustainability

Enables staff to support players

informed decision making  better customer experience and support response

4. RG Employee Training

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Shelley White Chief Executive Officer Responsible Gambling Council SWhite@RGCO.org +1 416 490 2060