The Brave New World of Responsible Gambling Will disruption in the - PowerPoint PPT Presentation

Feb 09, 2023 •114 likes •303 views

The Brave New World of Responsible Gambling Will disruption in the gambling sector result in better responsible gambling programs? A WORLD FREE OF PROBLEM GAMBLING DR DRIVERS OF OF DI DISRUP UPTION Interactive Global Regulator Gaming

The Brave New World of Responsible Gambling Will disruption in the gambling sector result in better responsible gambling programs?
A WORLD FREE OF PROBLEM GAMBLING
DR DRIVERS OF OF DI DISRUP UPTION Interactive Global Regulator Gaming Expansion Requirements
1. Access + Choice = Risk
Changing demographics driving product development
Luxor Esports Arena
2. Global Expansion
3. Regulator Requirements
What al all t this m mea eans f for or RG
Lead eading R RG Tren ends s RG + Customer RG Training Technology Accreditation Experience Integration
1. Technology Data Analytics balance RG Messaging with level of play. Artificial Intelligence can influence game play. Online RG Support via content and chat.
2. Accreditation Accreditation growth across all sectors within gambling industry – casino, online, horse racing… Regulator requirements in Canada Tool to evaluate programs across jurisdictions
3. RG & Customer Experience Integration Onsite (and online) destination for player education and support. In Ontario, PlaySmart addresses all sectors (casino, internet, bingo, lottery) Staff use demos and on-floor engagement to educate and support players
4. RG Employee Training • Robust training drives employee retention and player sustainability • Enables staff to support players informed decision making  better customer experience and support response
Shelley White Chief Executive Officer Responsible Gambling Council SWhite@RGCO.org +1 416 490 2060

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