FINANCIAL SUSTAINABILITY REALITY FOR YOUR SCHOOL February 25, 2020 - - PowerPoint PPT Presentation

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FINANCIAL SUSTAINABILITY REALITY FOR YOUR SCHOOL February 25, 2020 - - PowerPoint PPT Presentation

CREATING A NEW DATA-DRIVEN FINANCIAL SUSTAINABILITY REALITY FOR YOUR SCHOOL February 25, 2020 Dr. Harry Bloom MEASURING SUCCESS ENABLING INDEPENDENT SCHOOLS TO HARNESS THE POWER OF DATA ANALYTICS Established 2003 Staff of 15 based in


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CREATING A NEW DATA-DRIVEN FINANCIAL SUSTAINABILITY REALITY FOR YOUR SCHOOL

February 25, 2020

  • Dr. Harry Bloom
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MEASURING SUCCESS

ENABLING INDEPENDENT SCHOOLS TO HARNESS THE POWER OF DATA ANALYTICS

✓ Established 2003 ✓ Staff of 15 based in Washington, DC ✓ More than 900 clients in the U.S. and Canada ✓ Specialize in independent school recruitment, financial sustainability, parent and student satisfaction

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OUR AGENDA

What is driving sustainability? What can we do about it? Have some fun with Moneyball

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THE EQUATION THAT DRIVES ENROLLMENT AND SUSTAINABILITY

Your School’s Perceived Value on What Matters – Your School’s Tuition Competing Schools’ Perceived Value

  • n What Matters

– Their Schools’ Tuition

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ENROLLMENT AND APPLICATION GROWTH: ALL SCHOOLS

Why Does Using Benchmarking to Impact Our School’s Finances and Relative Perceived Value, Matter?

BIIS INDICATORS: PAST 3 YEAR MEDIAN ENROLLMENT AND APPLICATION GROWTH (ALL SCHOOLS)

Top Third Middle Third Bottom Third Enrollment Growth +3% Flat

  • 2%

Application Growth +10%

  • 2%
  • 13%
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ENROLLMENT AND APPLICATION GROWTH: BOARDING SCHOOLS

Why Does Using Benchmarking to Impact Our School’s Finances and Relative Perceived Value, Matter?

BIIS INDICATORS: PAST 3 YEAR MEDIAN ENROLLMENT AND APPLICATION GROWTH (BOARDING SCHOOLS)

Top Third Middle Third Bottom Third Enrollment Growth +2% Flat

  • 4%

Application Growth +33% 0%

  • 7%
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2016-2018 BIIS’ FAITH BASED SCHOOL’S GROWTH STATUS

Declining 45% Growing 35% Flat 25%

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CURRENT PARENTS SURVEY

Half of Respondents are Considering or Recently Considered Alternative Schools Yes 51.4% No 48.6%

Are you currently considering or have you recently (in the past 2 years) considered other schools beyond ABCD for your child(ren)’s education?

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FINANCIAL COMMITMENT KEY DRIVING FACTOR?

If Yes, Is The Financial Commitment Required By Your School An Influential Factor In Considering Other Schools? Strongly Agree 14% Agree 27% Neutral 8% Disagree 16% Strongly Disagree 35%

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OUR CONSUMER IS SPEAKING…WE HAD BETTER LISTEN!

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NET TUITION VITALITY

Net Tuition and Fees Growth

BIIS INDICATORS: 2015-2017 MEDIAN NET TUITION AND FEES INCREASE RATE

Top Third Middle Third Bottom Third Net Tuition and Fees +11% +7% +4%

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RESEARCH OUTCOME

Enrollment Change (Percent and Number) for Whole School and by Division Result: No Relationship

Relationship between Change in Enrollment and Change in Tuition (for Whole School) Change in Tuition (Dollar Amount) Change in Enrollment (Number of Students)

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COMPARED TO OTHER PRIVATE/INDEPENDENT SCHOOLS

Value for Tuition Dollars At ABCD Is:

Much Lower Lower About the Same Higher Do Not Know Much Higher 6.8% (5 responses) 16.2% (12 responses) 17.6% (13 responses) 31.1% (23 responses) 6.8% (5 responses) 21.6% (16 responses)

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POLL QUESTION: WHAT IS TRUE ABOUT YOUR KNOWLEDGE OF YOUR SCHOOL’S RELATIVE (TO COMPETITION) PERCEIVED VALUE?

As part of tuition setting:

  • 1. We regularly research how our current

parents think we stack up on key outcomes versus competition?

  • 2. We regularly research how prospective

families think we stack up on key outcomes versus competition?

  • 3. We do neither but make guesses to inform

tuition setting

  • 4. We do neither and this is not a factor in tuition

setting

AUDIENCE Q&A

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ACTIVELY SHAPING YOUR SCHOOL’S NEED FOR TUITION

Your School’s Perceived Value on What Matters – Your School’s Tuition Competing Schools’ Perceived Value on What Matters – Their Schools’ Tuition

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CONTEXT: THERE IS ‘BENCHMARKING’ AND THEN THERE IS BENCHMARKING-ENABLED FINANCIAL ENGINEERING

▪ Levels of Benchmarking Utility – Need to dig deeper, beyond Level I ▪ Level I: What is our performance relative to relevant peers (national, local as relevant)? Where can we improve? ▪ Level II: Why is our relative performance what it is (How do we do on the key drivers

  • f performance)?

▪ Level III: How can we redesign our performance on key drivers to materially enhance our relative and absolute performance?

Utility What? Why? How?

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WHAT CAN YOU DO TO MAXIMIZE VALUE?

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  • ST. JOHN’S HAS HIGHEST HIGH SCHOOL TUITION LEVEL

Relative to Catholic School Peers

$12,800 $12,950 $13,675 $13,800 $14,500 $15,000 $16,100 $19,700 $22,835 $- $5,000 $10,000 $15,000 $20,000 $25,000

High School Tuition Levels

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AVERAGE TUITION AND FEES

  • St. John’s Prep’s Average Tuition and Fees are Significantly Below Peers in the Cohort

Independent School Cohort Tuition

  • St. John's Preparatory School

(Danvers, MA) $21,427 Belmont Day School (Belmont, MA) $34,418 Phillips Academy (Andover, MA) $41,900 Pingree School (South Hamilton, MA) $44,250 Brooks School (North Andover, MA) $47,113

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MOTIVATING FACTORS

2010

Access and Affordability Task Force determined the school needed an additional $1.9M to meet 100% of all families’ demonstrated need. SEPT 2017 Board approved 5.7 percent increase in HS tuition. This was the first time in seven years whereby the increase exceeded 4 percent in an attempt to capture the increase in prior year costs (CLAS, Intramurals).

2012

Finance Committee met with Measuring Success to discuss the impact of tuition increases on enrollment. Measuring Success work began to review cost and revenue

  • pportunities to meet
  • ur School’s goals.

APRIL 2018

2014

Measuring Success and working groups presented the potential savings of $6M over the next five years. OCT 2018

JANUARY 2018

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  • ST. JOHN’S ANNUAL FUNDRAISING PER STUDENT IS

BELOW MEDIAN LEVEL

$- $195 $319 $942 $1,165 $1,399 $1,497 $1,702 $2,225 $- $500 $1,000 $1,500 $2,000 $2,500

2017/18 Annual Fundraising Per Student

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  • ST. JOHN’S APPLICATION GROWTH RATE IS

LOWEST AMONG PEERS

0.59 0.67 0.83 0.91 0.94 0.94 0.97 1.15 1.63 0.00 0.20 0.40 0.60 0.80 1.00 1.20 1.40 1.60 1.80

3 Year Application Growth Rate

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  • ST. JOHN’S MAJOR GIFTS/STUDENT IS

SECOND LOWEST AMONG PEERS

$- $0 $19 $88 $296 $488 $568 $572 $753 $- $100 $200 $300 $400 $500 $600 $700 $800

2017/18 Major Gifts/Student

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  • ST. JOHN’S NON-EDUCATIONAL ADMIN

COMPENSATION PER STUDENT IS SECOND HIGHEST AMONG PEERS

$- $1,553 $2,313 $2,750 $2,872 $3,177 $4,013 $5,291 $9,450 $- $1,000 $2,000 $3,000 $4,000 $5,000 $6,000 $7,000 $8,000 $9,000 $10,000

Non Educational Admin Compensation/Student

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  • ST. JOHN’S OPERATING SPENDING PER STUDENT IS

HIGHEST AMONG PEERS

$- $14,563 $15,095 $15,526 $16,774 $18,640 $18,714 $21,884 $24,094 $- $5,000 $10,000 $15,000 $20,000 $25,000 $30,000

2017/18 Operating Spending/Student

$6K Above Median; $2K Above Nearest Peer

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  • ST. JOHN’S MEASURABLE GOALS

▪ Fund depreciation ▪ Meet 100% of demonstrated

need for all accepted students

▪ Maintain reasonable tuition

increases for families

=$6 million

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AREAS OF OPPORTUNITIES

Surveys shared with peers to gather data in the following areas of focus helped St. John’s Prep review where it stood against its peer benchmarks and create the following task forces to review:

▪ Advancement ▪ Purchased Goods & Services/Auxiliary

Revenue

▪ Staffing & Compensation ▪ Admissions

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ADVANCEMENT

Based on Benchmarks, Task Force Challenged Current Giving Culture and a Shift from Programming to Donor Based Approach. Current Initiatives Increased participation/levels with current parents, trustees, grandparents and alumni Staffing changes and elimination of one role Reduction of campaign expenses

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FUTURE POTENTIAL

▪ Decrease event

expenditures

▪ Review staffing levels

and move to a more front-line model

▪ Target business and

foundations

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PURCHASED GOODS & SERVICES

Based on Benchmarks, Task Force Challenged Current Staffing Structures, Outsource Potentials, and Overall Reduction of Expenses Current Initiatives Staffing changes and elimination of budgeted role Increased rental rates on facilities to increase profitability Better planning to minimize overtime Energy conservation recommendations Refinance existing short-term debt

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PURCHASED GOODS AND SERVICES FUTURE POTENTIAL

Assess departments for certain facilities overhead and supply requests

Standardize set-ups from event to event to eliminate

  • vertime
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STAFFING & COMPENSATION

Based on Benchmarks, Task Force Challenged FTEs in Both Staff and Faculty Departments. Current Initiatives Replace upcoming faculty retirees at a lower salary or consider no replacement due to class sizes. Replace regular staff transitions at lower salary or consider no replacement.

Hurdles faced unique to St. John’s Prep: Lay faculty agreements, overall culture, class sizes in comparison to peer independent schools.

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FUTURE POTENTIAL

Alter Health Care Plan

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ADMISSIONS

Based on Trends and Current Marketplace, Task Force is Working to Personalize Admissions Experience, Enhance Communications, and Focus on Specific Communities for Enrollment. Current Initiatives Perform Measuring Success Lookalike demographic Analysis Grow enrollment and solidify penetration of Category 1 (strong presence) families Grow enrollment and solidify penetration of Category 2 (moderate presence) families Reduce printing and postage with replacement of electronic viewbooks; Move away from traditional Open Houses

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ADMISSIONS FUTURE POTENTIAL

▪ Grow enrollment and solidify penetration

  • f Category 3 (aspirational) families

▪ Middle school expansion / additional

students

▪ Growth in “net tuition” students

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SYNTHESIS

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SETTING TUITION TO MAXIMIZE RELATIVE PERCEIVED VALUE AND ENROLLMENT

  • 1. Conduct the research to assess (short term) and know how to improve

(medium/longer term) your perceived value:

  • a. Understand your school’s perceived value on what matters most to

prospects, relative to competitors?

  • b. Understand what your school’s relative reputation/market engagement

(Brand equity) is

  • c. Understand what perceptions of high/too high tuition is in your locality
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SETTING TUITION TO MAXIMIZE RELATIVE PERCEIVED VALUE AND ENROLLMENT (CONTINUED)

  • 2. Shape your school’s need to charge tuition (short, medium and longer

term)

  • a. Based on comparative benchmarking and value engineering with

engaged staff, plan to maximize the impact of operating spending, reducing non value added spending, enhancing staff productivity

  • b. Maximize your school’s non-tuition revenue
  • c. Determine the minimum tuition that would enable your school to make

the required investments in order to achieve high quality and high relative customer perceived value

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EXERCISE

  • Each table receives a full deck of “opportunity” cards
  • Divide them among your tablemates; with each

subgroup taking cards for one of the key types

  • Enrollment and Tuition
  • Non Tuition Revenue
  • Staffing & Compensation
  • Purchased Goods & Services
  • To cover a projected $1,500,000 deficit in two years,

which cards would you play? Why?

  • What additional information would you like to have

before finalizing your choices?

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THANKS FOR ATTENDING!

1629 K Street, NW Washington, DC 20006 202.684.7024 Harry.Bloom@measuring-success.com

www.Measuring-Success.com

facebook.com/measuringsuccess @measuringsucces

We want to hear from you!

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Prospective Family’s Perception of Your School’s Value on OUTCOMES that Matter to Them Minus Your Tuition Cost

  • Prospective Family’s Perception of Competing School’s

Value on OUTCOMES that Matter to Them Minus Their Tuition Cost

THE VALUE EQUATION THAT DETERMINES YOUR ENROLLMENT AND SUSTAINABILITY