Financial Coaching & Counseling Listening & Learning Series - - PowerPoint PPT Presentation

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Financial Coaching & Counseling Listening & Learning Series - - PowerPoint PPT Presentation

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Financial Coaching & Counseling Listening & Learning Series Webinar 4 | Taking It to the Next Level: Exploring Financial Coaching Platforms & Putting It All Together September 14, 2016 3-4:30pm ET, 2-3:30pm CT, 1-2:30PM MT,

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Financial Coaching & Counseling Listening & Learning Series

Webinar 4 | Taking It to the Next Level: Exploring Financial Coaching Platforms & Putting It All Together

September 14, 2016 3-4:30pm ET, 2-3:30pm CT, 1-2:30PM MT, 12pm-1:30pm PT

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 This webinar is being recorded and will

be available online within one week.

 All webinar attendees are muted to

ensure sound quality.

 Ask a question or share a comment any

time by typing the question into the text box of the GoToWebinar Control Panel.

 If you experience any technical issues,

email gotomeeting@cfed.org.

Trouble dialing in?

Just listen through your computer with speakers or headphones!

Housekeeping

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Keys to Success on Today’s Webinar

  • Join from a quiet space
  • Grab a coffee or snack and

settle in

  • Engage! Send us your questions

and comments as you listen

  • Create a watch party with your

team to listen & learn together

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Tweet at us!

@AandONetwork #FinancialCoaching

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Welcome

Fran Rosebush Director of Field Engagement CFED

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www.cfed.org

/CFEDNews @CFED cfed.org/blog/inclusiveeconomy

Our mission at CFED is to make it possible for millions of people to achieve financial security and contribute to an

  • pportunity

economy.

Who We Are

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National learning and advocacy community that seeks to create a …

  • More connected and

aligned asset-building field

  • More coordinated, effective

constituency to advocate for policies

  • More effective way to collaborate nationally to learn

and test better ways to expand economic opportunity

What is the Assets & Opportunity Network?

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UW-Extension Financial Coaching Strategies Website: http://fyi.uwex.edu/financialcoaching/ Center for Financial Security School of Human Ecology 1300 Linden Drive Madison, WI 53706 cfs@mailplus.wisc.edu http://www.cfs.wisc.edu/

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Listening & Learning Series Objectives

 Explore and discuss CFS Census results  Share latest research and information with practitioners  Hear practitioner experiences and cultivate peer learning  Capture field perspective to inform national dialogue around professionalizing the field of financial coaching & counseling

(Send chats and tweet at us! @AandONetwork #FinancialCoaching)

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What have we explored together already?

 How do you compare the definitions of coaching vs counseling and choose when to implement each service?  What are the program models (e.g., volunteer, group, virtual) you can use and which are better for the people you serve?  How do you evaluate these services and use different scales and metrics to demonstrate the successes your clients are achieving?

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We’ve examined program design for coaching & counseling

Inputs Activities Outputs ST Outcomes LT Outcomes Impacts

Impact Assessment Outcomes Assessment Outcomes Monitoring Program Process Evaluation Program Monitoring

VS.

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And we’ve shared lots of resources and tools you can use!

CFS Census & Financial Capability Scale CFE Fund Journal CFPB Financial Well-Being Scale Urban Institute Research Study CFED Integration Planning Guide And more!!!

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About the Listening & Learning Series Financial Coaching & Counseling

June 8 Increasing Focus: Gaining Clarity about ”Financial Coaching” vs. “Financial Counseling” & the Implications for Preparing Your Team July 13 Lead by Design: Deepen Understanding of Program Design & Models to Better Meet People Where They Are August 10 Demonstrating Success: Identifying Metrics to Measure Financial Coaching & Counseling Impact September 14 Taking It to the Next Level: Exploring Financial Coaching Platforms & Putting It All Together

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Today’s Objectives

 Review prior learning from the Financial Coaching & Counseling webinar series  Discuss design, implementation, and lessons learned with experienced financial coaching practitioners  Explore and discuss online platforms for coaching programs  Share resources to for continued learning

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About the Listening & Learning Series Financial Coaching & Counseling

June 8 Increasing Focus: Gaining Clarity about ”Financial Coaching” vs. “Financial Counseling” & the Implications for Preparing Your Team July 13 Lead by Design: Deepen Understanding of Program Design & Models to Better Meet People Where They Are August 10 Demonstrating Success: Identifying Metrics to Measure Financial Coaching & Counseling Impact September 14 Taking It to the Next Level: Exploring Financial Coaching Platforms & Putting It All Together

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Speakers

Hiba Haroon Program Manager CFED Parker Cohen Associate Director Savings & Financial Capability CFED Theresa Gibbons Director of Asset Building Programs Heartland Alliance

Today’s Speakers

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Speakers

Laura Malecky Partnership Associate The Financial Clinic Peter Rubenstein Vice President, Business Development Solutions for Progress

Today’s Speakers

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Hallie Lienhardt

Outreach Specialist Center for Financial Security, University of Wisconsin-Madison

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Technology & Financial Coaching

  • MyBudgetCoach
  • The Financial Clinic
  • Technology Use in Financial Coaching Brief
  • Demonstration Videos
  • Online/Remote Training & Support
  • Website, Resources & Tools
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HOW IS COACHING BE BEING DE DELIVERED?

  • OPTIONS INCLUDED:

Online, In person, Group, Telephone, or Other

  • Telephone and In Person most commonly

chosen by managers and coaches

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WHAT RESOURCES ARE CONSIDERED MOST HELPFUL?

MANAGERS:

  • IN-PERSON TRAINING

OR PROFESSIONAL DEVELOPMENT— 67%

  • DIGITAL OR WEB-

BASED TOOLS— 62%

  • ONLINE TRAINING

TOOLS— 54%

COACHES:

  • DIGITAL OR WEB-

BASED TOOLS— 60%

  • IN-PERSON TRAINING

OR PROFESSIONAL DEVELOPMENT— 54%

  • OUTCOME

MEASUREMENT GUIDE— 54%

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Next Steps

  • Financial Coaching Census 2016 – Anticipated Release

Date of 9/28/16

  • To participate visit the CFS website cfs.wisc.edu or sign up to receive financial

coaching updates by visiting: http://fyi.uwex.edu/financialcoaching/

  • Cultural Competencies, Equity and Inclusion Study –

Interviews to take place October through December of 2016 with brief released first quarter of 2017

  • To participate in study contact the Center for Financial Security at:

fincoaching@mail.sohe.wisc.eduor 608-890-0229

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POLL & DISCUSSION Who do you currently target your coaching services toward? Check all that apply.

 Public housing residents & Housing Choice Voucher recipients  Workforce development program participants  Immigrants/refugees/non-native English speakers  Female heads of household  Formerly incarcerated individuals  Others? Tell us in the Questions box!

Poll

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POLL & DISCUSSION How would you rate your experience designing and/or delivering coaching services?

 Complete beginner  Some experience  Intermediate experience  Seasoned pro  Would you describe it some other way? Tell us in the comment box!

Poll

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Would you be interested in connecting with other practitioners with similar interests/ experience for peer learning?

YES NO

Tell us more!

Poll & Discussion

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Practitioner Perspectives

Parker Cohen Associate Director Savings & Financial Capability CFED Hiba Haroon Program Manager CFED

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What questions do you have?

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Q & A

What questions do you have? Share them in the Questions box!

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Practitioner Perspectives

Parker Cohen Associate Director Savings & Financial Capability CFED Theresa Gibbons Director of Asset Building Programs Heartland Alliance

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Heartland Alliance is an anti-poverty organization that creates solutions to achieve results and change lives. We do this through a comprehensive continuum

  • f programs in four areas – housing, healthcare, jobs, and justice.

Our asset building strategies include both program and policy efforts.

  • Serve 1200 individuals per year through financial education, individual coaching,

and matched savings (Program Area)

  • Chair the Illinois Asset Building Group, a statewide coalition committed to

promoting solutions to the racial wealth gap and expanding savings opportunities for Illinois families (Policy Area)

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Practitioner Perspectives

Parker Cohen Associate Director Savings & Financial Capability CFED Theresa Gibbons Director of Asset Building Programs Heartland Alliance

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What questions do you have?

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Speakers

Today’s Speakers

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Laura Malecky Partnership Associate The Financial Clinic

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a product of

Laura Malecky lmalecky@thefinancialclinic.org Introduction to Change Machine VP September 15, 2016 3pm-4pm EST

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Peter Rubenstein Vice President, Business Development Solutions for Progress

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September 14, 2016

The MyBudgetCoach Platform

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What is MyBudgetCoach

  • One-on-one coaching
  • In-person
  • Remotely
  • Data collection and

reporting tools

  • Highly customizable

platform

  • Cloud-based expert

technology includes:

  • Budgeting tools
  • Goal tracking tools
  • Real-time alerts
  • FinCap curriculum

Goals Budgeting Financial Capability Knowledge

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Community Outreach + Expert T echnology

Non-Profit Organizations, Gov’t Agencies, Community Colleges

Client

Goal Tracking Budgeting Tools Financial Capability Knowledge

Coach/Counselor/Case Manager

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Coaching Beyond the Coaching Session

Member (Client) Site

Coach Site Program Manager Site

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MyBC Expense Tracker

  • Manual Expense Tracking
  • Client gains intimate

knowledge of finances quickly

  • Flexible tracking

categories/items

  • All data shared with

coach

  • Alerts for overspending &

underspending goals

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MyBC Goal Tracker

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MyBC Financial Wellness Curriculum

  • Covers core

concepts

  • Clients can save all

work online or print

  • ut
  • Customized per

client

  • Features in-session

exercises and post- session homework

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MyBC Is A Proven Solution!

RESEARCH STUDY OUTCOMES

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Contact Information

For more information about the MyBudgetCoach

  • nline financial coaching platform, please contact:

Peter Rubenstein, VP Business Development Email: prubenstein@solutionsforprogress.com Phone: 215-701-8079

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What questions do you have?

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Financial Coaching Website & Resources

  • http://fyi.uwex.edu/financialcoaching/
  • Newsletters
  • Publications & Coaching Research
  • Forms, Surveys & Coaching Tools
  • Training Opportunities
  • And more…
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Other Websites & Resources

  • CFS Website:
  • https://cfs.wisc.edu/
  • Emergency Savings Website:
  • https://emergencysavings.org/
  • Small Savings Build Big Dreams Website:
  • http://fyi.uwex.edu/collegesavings/
  • Check Your Free Credit Report Campaign Website:
  • http://fyi.uwex.edu/creditreport/
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Thank You!

HALLIE LIENHARDT HALLIE.LIENHARDT@WISC.EDU 608.890.0229

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What questions do you have?

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JOIN US FOR THE

September 28 – 30

Register at

www.assetsconference.org

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Next Steps

  • Financial Coaching Census 2016 – Anticipated Release

Date of 9/28/16

  • To participate visit the CFS website cfs.wisc.edu or sign up to receive financial

coaching updates by visiting: http://fyi.uwex.edu/financialcoaching/

  • Cultural Competencies, Equity and Inclusion Study –

Interviews to take place October through December of 2016 with brief released first quarter of 2017

  • To participate in study contact the Center for Financial Security at:

fincoaching@mail.sohe.wisc.eduor 608-890-0229

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Next Steps

  • Complete the survey and sign up for
  • rganizational matchmaking
  • Join us for the Assets Learning Conference for

additional sessions on financial coaching

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Next Steps

  • Let us know your suggestions for future learning

events

  • If you are not already a member, join CFED's

Assets & Opportunity Network to stay informed and engaged!

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Thank You!