February 18, 2019 4pm-7pm Riyadh Chamber KSA Technology in - - PowerPoint PPT Presentation

WORKSHOP & NETWORKING EVENT لصاوت ىقتلمو لمع ةشرو

February 18, 2019

4pm-7pm Riyadh Chamber KSA

Technology in Facilities Management & Its Impact on Assets

• Eng. Aiyd AlQahtani – MEFMA Board of Director

لوصلؤا ىلع اهريثأتو قفارملا ةرادإ يف ايجولونكتلا

م .يناطحقلا ضئاع ةرادلئ طسولؤا قرشلا ةيعمج ةرادإ سلجم وضعقفارملا

Professional Core of Facility Management

• Adding

Value Then (Rev.2001)

• Meeting

Business Requirements

• Optimising Costs
• Providing

Facilities Solutions

• Property
• People
• Technology

Facility Management Processes Strategic enabler of corporate business success

تايلمع ةرادإ يه اهفده ةلماكتم ظفح ةعومجمريوطتو ةمزلبلا تامدخلا ةيلعافو ءادأ معدل ةنيعم ةسسؤم

يف لئاهلا ومنلاو روطتلا ءانبلاو يراقعلا عاطقلا ةرهاملا ةلامعلا صقن تاراهمو نيسدنهملاو يدايقلا تاراهملاو لصاوتلا ة قفارملا ةرادا ءاردم يف قفارملا هرادا عاطق يف تايدحتلا

ع ثادحتساو مادختسلبا ةددعتملاو ةقهاشلا ينابملا رصن ايجولنكتلا ةيحبرلا صلقتو تامدخلا ريفوت هفلكت عافترا هبسنب بتاورلا عافترا14% تاعيرشت دوجو مدع

قفارملا هرادا عاطق يف تايدحتلا

• رودب كلاملاو ءلبمعلا يعو مدع

ف هبغرلاو قفارملا هرادا هيجتارتسا ي هعيرس جئاتن ىلع لوصحلا

• ىدملا ةريصق دوقع عضو
• ةمدخلا ميدقتل هلاعف سسا عضو مدع
• عو عيرسلا ريفوتلا ىلع زيكرتلا مد

رامثتسلبا

• ةيدجم ريغ طورشب تاصقانملا ءاسرا

ةئطاخ ميقت تارشومو

قفارملا هرادا عاطق يف تايدحتلا

7

ةيداصتقلبا ةميقلا ةمادتسملا ةرادا تايجيتارتسلب قفارملا

فدهلااميمصتلاءانبل ةنايصو ليغشتو ةرادا ىنبملاا Development Period ( 2-3 years)

2%

Operating Period ( 35-40 years)

75 % ىنبملل ةلماكلا ةفلكتلا

Reference ASHRAE

LIFE CYCLE COST – Issues & Challenges

Issues & Challenges in FM industry in Middle East

Total Cost of Ownership (TCO)

• Distribution Over Lifetime

10-20% 50-70% 20-30% 1%

Total Cost of Ownership (TCO)

لوصلؤا ةميق موهفم

ةنس يف ةميقلا%

95% 46% 15%5%3%2.5%2.5% 10152530203540

ةدمل ةايح ةرود40 ةنس–ةنايص نودب

لوصلؤا ةميق موهفم

ةنس

يف ةميقلا%

95% 75% 60% 50% 40%35%35% 10152530203540

ةدمل ةايح ةرود40 هنس–لثملؤا ةيانعلا

Strategic Asset Management Plan

Service Delivery Method In-house Out -source

Policy & Procedures Systems Training Asset Performance Acquisition Plans Operations Plans Maintenance Plans Disposal Plans Funding Plans condition Functionality Utilization Cost

PROCESS FLOW

The FM-model of EN 15221-1 is shown below.

Technology

In the past 3 years, FM clients across the GCC have started to embrace two international trends:

• A trend towards longer contracts, now typically 3

– 5 years

• The inclusion of more output-based targets in the

contract replacing the traditional requirement for specified headcount

FM Market Trends

Technology has been a key enabler of these changes, through its impact on:

• Productivity – enabling more efficient and

effective delivery of FM services

• Service quality - ensuring consistent service

delivery processes and standards

• Transparency – allowing customers to observe

directly and in real-time the performance of FM providers.

“Our biggest challenge is poor labour quality, exacerbated by Government procurement laws which force us down the path of lowest cost regardless of quality” KSA Government Agency “All of our contracts are input-driven, so there’s little incentive to invest in technology that improves labour efficiency” KSA FM provider “Until there are contracts that provide real incentives for productivity improvement I can’t see much changing” International FM provider “Clients are increasingly demanding higher quality service at lower cost. They want real time performance information, and want to be able to evidence increased workforce productivity” International FM provider “Contract lengths are increasing across the region and contracts are becoming more output

• focused. Both of these factors

make investment in technology more worthwhile” International FM provider “Customer experience is now paramount – the client wants to see SLA fulfilment. Greater transparency builds greater trust” UAE FM provider

Monthly reporting Call centre Customer facing portals Core systems (CAFM/ BMS) Mobile solutions Remote monitoring / Internet of Things Robotic delivery Asset replacement - low capital Robotic cleaners Technician routing / logistics Condition-based action / maintenance Repair / replace

• ptimisation

Asset replacement - high capital

4b

End-user mobile applications Energy measurement Customer mobile applications Temperature and lighting control Consumption performance / analytics Data analytics Training (augmented reality) Smart controls Work order / scheduling Inspection & delivery drones Work order delivery / recording Condition / perf. monitoring LED lighting Asset data (BIM) Access to asset data / technical support Machine-triggered action / maintenance Exterior works (coatings etc.) Activity / performance records Audit software / process aids Environment / motion detection High efficiency systems (HVAC etc.)

1. 2. 3. 5 4a

FM function Energy function Comms function Key

Smart controls

Which Tech? GCC

“There is no doubt that CAFM, BMS and mobile communications generate the greatest benefits. IoT and sensors come next” UAE FM Provider “CAFM (with an audit module) and handhelds are the key technologies, driving reductions in the volume of work, and increases in technician and helpdesk efficiency” International FM Provider (UAE) “A basic CAFM is no longer sufficient – the key component is now mobility. We use smartphones for work orders and SOP information” UAE FM Provider “In the past 3 years we have seen a huge growth in the use of mobile technologies – all of our proposals now include mobile” International FM Provider (UAE) “Remote monitoring can make substantial savings as it saves time on regular inspections. Although labour cost is lower here the economics still stack up” International FM Provider (UAE) “Most BMS systems are underused. Merely commissioning them can make a big difference to energy usage” UAE FM Provider

Which FM technologies do you see as the most beneficial?

2 4 6 8 10 12 CAFM Mobile BMS Remote IOT Robotics

potential to save 20 – 25%

Improved service levels Unobtrusive maintenance Transparency Management information Reduced costs Shared benefits

• Improvements in work force management and predictive analytics enable reduced failure rates
• Reduced asset failure has positive impact on occupants’ quality of life
• Where faults do occur, occupants can register these more easily, and a better managed workforce is

more responsive to address them

End user Procuring customer

• Improved management information enables transparency
• Clients know that work has been completed, building trust between FM and client
• Clients can leverage data for more efficient planning, budgeting and procurement
• A more efficient maintenance programme saves system costs
• Savings accrue to the client directly through gain share in contract structures, and indirectly through

competitive bidding at contract renewal

Benefits Who gains? Technology impact on customer experience

Facility Management needs: ✓FM Strategy:

• Business Processes and workflows
• Operation Budget and cost allocation.
• Complaint Registration.
• Inventory control and tool management.
• Manpower Management.

CMMS / CAFM Solution.

FMO Operation – FM Implementation

FMO Operation – Implementation (BP)

FM Business Processes

Technical Services Soft Services

New Construction- USE of BIM

How much BIM detail ?

• Level of Development of the model (AIA – E 202)

LOD 100 Conceptual Modeling “Guesstimate” LOD 200 General Modeling “Specify it” LOD 300 Accurate Modeling & Shop Drawings – “Buy it” LOD 400 Fabrication & Assembly – “Build or Install it” LOD 500 M & O “Maintain it”

Laser Scan of Schneider Hall Mechanical Room

Add Maintenance Equipment and Data to the Model

• Details
• Actual Equipment

CAFM

REVIT

• Properties
• Component

New Buildings

REVIT CAFM

Existing Buildings

REVIT CAFM

Property Asset - Whole Of Life Approach

Core Capabilities Solution Sets

Lower energy costs Improved operating efficiency Greater occupant safety & satisfaction Higher utilization Improved revenue performance

Smarter Buildings enable reliability, efficiency & sustainability

Energy Management

Energy Consumption & Optimization Carbon Management Greenhouse Gas Emissions Tracking Operations Management Asset & Work Management Portfolio Management Facility Maintenance Condition Monitoring

Space Management

Occupancy Management Utilization Planning Space Optimization Move Management

Analytics and Optimization Reporting and Dashboards Event Management Service Request Aggregation and Warehousing Equipment and Systems Monitoring Security

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New Trend- Technology Base Operation

Reasons for Dramatic Growth in Energy Management IT is 25-80% of Enterprise Energy Consumption - Largest Unmanaged Expense

Transportation 25% Manufacturing 50%

Buildings 25-50%

Lighting 11% Heating, Cooling, and Ventilation 58%

IT Equipment 25%

Other 6% PCs, Laptops, and Monitors 31.5% Enterprise and SMB Communications 13.3%

Printers 14.5%

Servers 16.2%

Wired Telecommunications 11.1%

Wireless Infrastructure 7.3%

Consumer Communications 6.1%

Handheld Devices 0.5%

Total Energy Consumption Enterprise Buildings IT Equipment

Sources:

• BOMA 2006, EIA 2006, and AIA 2006
• UK Energy Efficiency Best Practices Program; Energy Consumption Guide 19: Energy Use in Offices
• Gartner Dataquest, Forecast of IT Hardware Energy Consumption, Worldwide, 2005-2012

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$360B $1T $90B

15-35% Potential Savings ($13.5B - $31.5B) Customers will spend $5B-$13B in Software/Services

Enterprise Sustainability Platform (ESP)

Modules Serve as Building Blocks for the ESP Process & Database All Data is Accessed Through a Common Secure Portal

Enterprise Energy Monitoring & Management Utility Bill Management IT Monitoring & Management IWMS/CAFM Integration Business Process Best Practices 43

What is unique about this system…

ESP Dashboards, Analytics, & Kiosks

Types of technology Number of Buildings Types of buildings Users and Organizations

Utility Monitoring Systems Network Meters Controls

• Government buildings
• Factories
• Medical buildings
• Office Buildings
• Banks
• Educational facilities
• etc.
• Building managers
• Executives
• Financial Officers
• Maintenance
• Personnel

ESP - Unique Success

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Executive User Group EXECUTIVE REPORTING

Capital Planning Key Performance Indices Portfolio Management

Division/Department Manager User Group Facility/System Manager User Group TECHNICAL REPORTING AND TOOLS

Facility Score Cards Equipment Monitoring and Analysis System and Equipment Control Variance Alerting

MANAGEMENT REPORTING

Portfolio Analysis Utility Bill Management and Analysis Portfolio Management

ESP – Web Accessible Applications

45

Technology: Road Map?

يناطحقلا ضئاع

Moderator: Arch. Mohammed Alduraibi – MEFMA Board of Director

• Dr. Mohammed AlSurf – Green Business Certification Inc.
• Dr. Ghasan Abdulmajeed Alfalah – King Saud University
• Eng. Mansour Al Moqbel - Mobily
• Eng. Mohammad AlQarawi – International Medical Center

ةقلحلا ريدم :م . يبيردلا دمحم–قفارملا ةرادلئ طسولؤا قرشلا ةيعمج ةرادإ سلجم وضع نيكراشملا:

• د .فرصلا دمحم– سلجملا يكيرملؤاءارضخلا ةينبلؤل
• د .حلبفلا ديجملا دبع نب ناسغ–دوعس كلملا ةعماج
• م .لبقملا روصنم–يليابوم
• م . يواعرقلا دمحم–يلودلا يبطلا زكرملا

PANEL DISCUSSION شاقنلا ةقلح