Seoul Smart City Initiatives & Strategies Information Planning Division Director, Lee Kiwan (kiwani@seoul.go.kr)
About Seoul Ranked 6th in No No.6 Global Power City index (‘16) -Institute for Urban Strategies, The Mori Foundation More than 90% of 90% Seoul citizens are Smart Device Users Account for 22% of Korean GDP GDP 22% 2% GDP 20% of Korean population (’16) 10,236,408 Size of Seoul 605.26 ㎢ 2
Introduction of Seoul Smart City Pillars of Seoul Smart City Seoul has been ranked #1 for 7 times by Global e-Governance Survey by Rutgers University The best ICT infrastructure which 1 Rutgers Global E-Governance Survey (‘15-‘16) connects and empowers citizens Adoption of latest technology such as Rank City Country Score 2 bigdata, IoT , GIS & Cloud to solve urban issues 1 Seoul Korea (Rep.) 79.92 2 Helsinki Finland 69.84 Open Government focused on 3 3 Madrid Spain 69.24 communication, participation and sharing 4 Hong Kong Hong Kong 67.56 Strong public-private partnership for 5 Prague Czech Republic 66.48 4 sustainable development 6 Tallinn Estonia 62.10 7 New York USA 62.02 5 Sharing Seoul’s smart solutions with the world
The World Class ICT Infrastructure e-Seoul Net , u-Seoul Net F ibe r Optic Cable s along the subway line s + 500 reliable information Operating systems 500 00 information systems (administration portal, electronic document management system, TOPIS, etc.) CCTV Integrated Surveillance System e-Seoul Net connects 36 major administrative offices, 25 district offices and HQ for administrative phone calls, internet and various admin. information such as e-approval, personnel affairs, traffic, tax, etc u-Seoul Net is a service network covering the internet, public services, transportation, cctv, video, SMG installs CCTV cameras on crime-prone areas and operates CCTV integrated control center in each call information. districts to monitor 24/365
Access to information is a citizens’ right Al All a acr cross ss Free WiFi 2,700 700 sites sub ubway ay
Responsive City that listens to even small voices of it’s citizens Unified petition and suggestion integrating system - Quick and easy civil complaints and proposal integrated service Department Person in Citizen Receiver manager charge Instant response for simple request SNS Allot complex petition and Mobile suggestion Eungdapso WEB Request petition Assign person in Handle and reply for and suggestion complex petition charge Inform the result by SMS, email, or SNS Register complaints / suggestions and check results easily Reduction in complaint processing respond more quickly!
Responsive City that listens to even small voices of it’s citizens Seoul Smart Complaint Reporting System 120 Call Center For any inquiries and petition about Seoul, dial 120. Seoul Smart Complaint app Launched in 2007 with 400 staff, 120 Call Center operates for 24/7 and handles 24,000 daily counseling. Mobile app for citizens to report diverse inconvenience or incidents found in real life e.g. damaged roads, littering, illegal parking Mark reporting location with GPS on the map, Sign language counseling for hearing/language impaired attach pictures of the site and check the results. individuals. Foreign language counseling in five languages Citizens receive a photo of the site with the (English, Chinese, Japanese, Mongolian, Vietnamese) problem being taken care of through SMS.
Citizen participation has increased through mobile voting Mobile citizens Information consumers and producers
Citizen participation has increased through mobile voting M V mVoting - Voting through smart phones - Designed to engage more citizens in the public policy making procedures √ Faster and easier voting √ Cheaper √ 41.3million smart phone users (Population of Korea/ 51mil.)
Citizen participation has increased through mobile voting “Anyone Can Vote and Create Agendas.” Performance - What is the priority of standards to build a Policy children's home? Vote - Which tone will be good for subway announcements? Citizen - How much do you pay for using smart phones per month? Vote - What will you do first if you are the Mayor of Seoul? Participatory budget project Onsite - Asks opinions of the people gathered at sites Vote immediately
Seoul Opens its public document to citizens Information Communication Plaza – Open all administrative document Open all administrative information Open all non-confidential administrative information (12.3 million documents) Document approved by a director level such as finance, budget and meeting information, service contract result, statistics, public data, publicly announced information, etc Document Administrative Document approved by document and approved by Director or higher meeting minute, Director-General level video clip, etc or higher level
Seoul opens public data and citizens make services Open 4,500 dataset in 10 areas such as general administration, Seoul Open Data PLAZA culture & tourism, public health, and environment (http://data.seoul.go.kr, may, 2017) Average 670 thousand use daily Provide data in various forms such as open API, LOD, chart, map & file Spreadsheet Chart Map Service forms
Seoul opens public data and citizens make services Data Application Case Finding public restrooms Seoul Bus Dropin Tour guide for Chinese tourists Cultural events in Seoul More than 100 apps were developed through Open Data Plaza by citizens including an air quality information app, transportation information app, etc
Social innovation based on big data Big Data Campus An environment for analyzing SMG’s useful big data with various members of the society to solve the complex social issues . Duplicate Big data SMG Big data cloud Virtual link platform Citizen Partner Laborato Startup ries
The Late-night bus, a data-based governance of Seoul Let’s set Let s set-up L Late n night b bus rou No public transportation between 01:00 AM ~ 05:00 AM Facing Problems 1.Limited resources – drivers & budget 2.Where are the passengers in mid-night? Taxi xi Bus us Subway 3. Where do they want to go? Depart (location of phone call) Arrive (phone billing adress) Analyzing 3 billion taxi-call data
The Late-night bus, a data-based governance of Seoul Design the best 9 bus lines -16-
TOPIS (Seoul Transport operation and Information Srvice) Link and integration of transportation information Call Taxi Center BMS / BIS Linked information Subsidiary information system Transportation card system ● Vehicle speed ● Traffic volume TBS Civil traffic info ● CCTV ● Unexpected incidents Unmanned check system ● Transportation card ● Bus service Gyeonggi Traffic ● Parking lots Information Center Seoul Regional Construction ● Weather & Management Office City Expressway Center Fire and Disaster Headquarters Seoul Metropolitan Police Agency Korea Meteorological Administration
TOPIS (Seoul Transport operation and Information Service)
TOPIS (Seoul Transport operation and Information Service)
TOPIS (Seoul Transport operation and Information System) Passenger position 24 mil./day The Number of open data (traffic & bus information) Time of arrival & Number of empty seat 98% 96% Accuracy of BIS Citizens’ satisfaction for BIS
The Digital Civic Mayor’s Office What is Digital Civic Mayor’s Office? - Built in June 2017 at the Seoul Mayor’s Office. - An interactive screen that provides real-time information on major policies and projects in Seoul. - Integrate and visualize 10 million data from 167 systems of the SMG and shows 800 CCTV feeds from major places in Seoul. Check real-time city status -The data from the Digital Office will be open to public in Dec. 2017 Traffic, safety, air quality, waterworks, etc Public opinions Seoul portal, civil complaint platform social media, policy suggestion e tc. Major projects & admin. status Voice recognition & video call
Seoul IoT Service Model
IoT Services Cases Smart trash b h bin Elderl rly c care re s serv rvice ce Child l loca cation track cker Smart h home energy gy m mgt.
IoT Services Cases
Together seoul W ith citizens & w orld
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