F I N A N C I A L R E S U L T S 1Q14 April 11, 2014 1Q14 - PowerPoint PPT Presentation

F I N A N C I A L R E S U L T S 1Q14 April 11, 2014

1Q14 Financial highlights  1Q14 net income of $5.3B and EPS of $1.28  Revenue of $23.9B 1 , adjusted expense of $14.6B 2 and ROTCE of 13% 3  The net impact of non-recurring and non-core items was not significant in 1Q14  Fortress balance sheet  Basel III Advanced Fully Phased-In Tier 1 common 4 of $156B 5 ; ratio of 9.5% 5  Firm Supplementary Leverage Ratio (“SLR”) 4 over 5%, including the impact of the U.S. NPR announced this week  Approval to exit parallel run and CCAR non-objection  Intention to increase dividend to $0.40 effective 2Q14 6  $6.5B gross repurchase authorization 2Q14-1Q15 F I N A N C I A L R E S U L T S 1 See note 1 on slide 20 2 Adjusted expense defined as total expense, excluding total legal expense and foreclosure-related matters. See note 2 on slide 20 3 See note 4 on slide 20 4 Estimated 5 Basel III transitional rules became effective for the Firm as of January 1, 2014; Basel III Fully Phased-In refers to the capital rules the Firm will be subject to as of January 1, 2019 6 Subject to the Board’s approval at the customary times those dividends are declared 1

1Q14 Financial results 1 $mm, excluding EPS $ O/(U) 1Q14 4Q13 1Q13 Revenue (FTE) 1 $23,863 ($249) ($1,985) Credit costs 850 746 233 Expense 14,636 (916) (787) Reported net income/(loss) $5,274 ($4) ($1,255) Net income/(loss) applicable to common stockholders $4,898 ($40) ($1,233) Reported EPS $1.28 ($0.02) ($0.31) ROE 2 10% 10% 13% ROTCE 2,3 13 14 17 1 See note 1 on slide 20 2 Actual numbers for all periods, not over/(under) 3 See note 4 on slide 20 F I N A N C I A L R E S U L T S 2

Fortress balance sheet and returns 1 $B, except where noted 1Q14 4Q13 1Q13 Basel III Advanced Fully Phased-In 2 Tier 1 common capital $156 $151 NA Risk-weighted assets 3 1,638 1,591 NA Tier 1 common ratio 9.5% 9.5% NA Firm supplementary leverage ratio ("SLR") 4 5.1% 4.6% NA Impact of U.S. Final Bank SLR 4 5.3 4.6 NA Leverage Ratio NPR ~15-20 bps HQLA 5 $538 $522 $413 $2,477 $2,416 $2,389 Total assets (EOP) Return on equity 10% 10% 13% Return on tangible common equity 13 14 17 Return on assets 0.89 0.87 1.14 Return on Risk-weighted assets 3 1.32 1.33 NA Tangible book value per share $41.73 $40.81 $39.54  Available resources 6 represent ~19% of Basel III RWA  Repurchased $0.4B of common equity in 1Q14  Compliant with Firm LCR, including the impact of the  Firmwide total credit reserves of $16.5B; loan loss proposed new rules coverage ratio of 1.75% F I N A N C I A L R E S U L T S Note: Estimated for 1Q14 1 See notes on non-GAAP financial measures on slide 20 2 Basel III Advanced Fully Phased-In refers to the capital rules the Firm will be subject to as of January 1, 2019 3 Reflects calculation under the Basel III Advanced Approach Fully Phased-In 4 1Q14 reflects the U.S. Final Leverage Ratio NPR issued on April 8, 2014; 4Q13 reflects the final supplementary leverage framework issued by the Basel Committee on January 12, 2014 5 High Quality Liquid Assets (“HQLA”) is the estimated amount of assets that qualify for inclusion in the Basel III Liquidity C ov erage Ratio (“LCR”) 6 Available resources include Basel III Tier 1 common equity, preferred and trust preferred securities, as well as holding company unsecured long-term debt with remaining maturities greater than 1 year 3

Consumer & Community Banking 1 $mm Leadership positions Consumer & Business Banking $ O/(U) 1Q14 4Q13 1Q13  Deposit growth is among the highest in the industry 5 Net interest income $7,026 ($24) ($183)  #1 in customer satisfaction among the largest banks for the Noninterest revenue 3,434 (830) (972) second year in a row by ACSI Revenue $10,460 ($854) ($1,155)  #1 in small business banking customer satisfaction in three of the Expense 6,437 (884) (353) Credit costs 816 744 267 four regions (West, Midwest and South) by J.D. Power Net income $1,936 ($436) ($650)  #1 most visited banking portal in the U.S. 6 Key drivers/statistics ($B) 2  Record client investment assets of $196B EOP Equity 3 $51.0 $46.0 $46.0 Mortgage Banking 15% 20% 23% ROE  #1 in customer satisfaction among the largest banks for Overhead ratio 62 65 58 originations by J.D. Power 7 Average loans 4 $396.8 $400.3 $418.3  #2 mortgage originator 8 Average deposits 471.6 461.1 441.3 195.7 188.8 168.5 Client investment assets (EOP)  #2 mortgage servicer 8 Number of branches 5,632 5,630 5,632 Card, Merchant Services & Auto Active mobile customers (000's) 16,405 15,629 13,263  #1 credit card issuer in the U.S. based on loans outstanding 9 1 See note 1 on slide 20 2 Actual numbers for all periods, not over/under 3 1Q14 includes $3.0 billion of operational risk capital held at the CCB level related to legacy  #1 global Visa issuer based on consumer and business credit mortgage servicing matters card sales volume 10 4 Includes loans accounted for at fair value and classified as trading assets 5 Based on the Firm's and peer disclosures as of 4Q13  #1 U.S. co-brand credit card issuer 9 6 Per compete.com as of February 2014 7 Chase ranked #5 for customer satisfaction in originations on an overall basis  #1 wholly-owned merchant acquirer 11 8 Based on Inside Mortgage Finance as of 4Q13 9 Based on disclosures by peers and internal estimates as of 4Q13 10 Based on Visa data as of 4Q13  #3 non-captive auto lender 12 11 Based on Nilson Report ranking of largest U.S. merchant acquirers for 2013 F I N A N C I A L R E S U L T S 12 Per Autocount data as of February 2014 4

Consumer & Community Banking Consumer & Business Banking Financial performance $mm  Net income of $740mm, up 15% YoY, but down 5% QoQ $ O/(U) 1Q14 4Q13 1Q13  Net revenue of $4.4B, up 5% YoY, but down 1% QoQ Net interest income $2,708 $12 $136  Expense up 1% YoY and QoQ Noninterest revenue 1,672 (48) 67 Revenue $4,380 ($36) $203 Key drivers Expense 3,065 36 24 Credit costs 76 (32) 15  Average total deposits of $458.5B, up 9% YoY and 3% Net income $740 ($40) $99 QoQ Key drivers/statistics ($B) 1  Deposit margin of 2.27%, down 9 bps YoY and 2 bps QoQ EOP Equity $11.0 $11.0 $11.0  Households 2 up 3% YoY, reflecting strong customer ROE 27% 28% 24% retention Average total deposits $458.5 $446.0 $421.1  Business Banking loan originations up 22% YoY and 16% Deposit margin 2.27% 2.29% 2.36% QoQ Households (mm) 2 25.2 25.0 24.4 Business Banking loan originations $1.5 $1.3 $1.2  Average Business Banking loans up 1% YoY and 2% QoQ Business Banking loan balances (Avg) 18.9 18.6 18.7  Client investment assets up 16% YoY and 4% QoQ Net new investment assets 4.2 3.6 4.9 Client investment assets (EOP) 195.7 188.8 168.5  Headcount down ~1,500 QoQ 3 1 Actual numbers for all periods, not over/(under) 2 See note 11 on slide 20 3 Includes employees and contractors F I N A N C I A L R E S U L T S 5