Extreme Makeover: Transforming Your Volunteer Engagement Efforts - - PowerPoint PPT Presentation

▶
extreme makeover
SMART_READER_LITE
LIVE PREVIEW

Extreme Makeover: Transforming Your Volunteer Engagement Efforts - - PowerPoint PPT Presentation

Aug 22, 2022 6 likes •481 views

Extreme Makeover: Transforming Your Volunteer Engagement Efforts Agency Facilitator: Nikki Russell United Way of King County Volunteer Initiatives Manager nrussell@uwkc.org A little about your presenter Nikki Russell, CVA Volunteer

slide-1
SLIDE 1

Agency Facilitator: Nikki Russell United Way of King County Volunteer Initiatives Manager nrussell@uwkc.org

Extreme Makeover:

Transforming Your Volunteer Engagement Efforts

slide-2
SLIDE 2

A little about your presenter

Nikki Russell, CVA

  • Volunteer Initiatives Manager
  • United Way of King County, Seattle
  • 18 years in the field
  • A differently employed Anthropologist ( :
  • Chair, VAN Steering Committee
  • VP of Marketing, Association of Leaders in

Volunteer Engagement (AL!VE)

  • Board Member, Council for Certification of

Volunteer Administrators (CCVA)

slide-3
SLIDE 3

Getting to Know You

Sma ll Gro up:

Na me

Org a niza tio n

Po sitio n

Why yo u’ re he re

slide-4
SLIDE 4

The Keys to Transformation

Imagine what could be Examine what is Design what will be

slide-5
SLIDE 5

Your current volunteer involvement efforts

 How are you currently engaging volunteers?  Are you effectively harnessing your volunteer skills and talents?  Can you do more to leverage volunteer time, talent, and skills to accomplish your mission

slide-6
SLIDE 6

Volunteers are Vital, Right?

Volunteer involvement is a core strategic function for achieving the social mission

  • f the organization
slide-7
SLIDE 7

Are We Getting Results?

What is the bottom line for our organizations and the service sector? Positive Impact

It takes more than just a desire to make a difference.

The Center for Volunteer Innovation, The Volunteer Enterprise: Building Capacity for Civic Engagement, National Human Services Assembly, www.volunteerinnovation.org, 2004

slide-8
SLIDE 8
slide-9
SLIDE 9

Houston…We have a problem

Volunteer Management Capacity Study, 2003

1/ 3 Volunteers stop volunteering 38 Billion in lost labor

slide-10
SLIDE 10

Volunteer engagement efforts are dreadfully under-resourced

Only 1 in 4 Nonprofits effectively manages volunteer resources

1/4

slide-11
SLIDE 11

21st Century Volunteerism

National Call to Service

Diversity

Schools

slide-12
SLIDE 12

A new and different world

  • Engagement
  • Cultivation
  • Negotiation
  • Support
  • Impact
slide-13
SLIDE 13

Shift Management Paradigm

Position-centered Management Person-centered Engagement

  • Volunteer management
  • Recruitment
  • Placement
  • Supervision
  • Tracking hours
  • Recognition

Volunteer Engagement Cultivation Negotiation & Agreement Support Measuring results Acknowledgement

slide-14
SLIDE 14

 Rethink Work Roles  Assign appropriate tasks  Support and Train Volunteers  Create bonding experiences  Be Strategic  Use new technology

The New Volunteer Workforce, The Stanford Innovation Review, Winter 2009

slide-15
SLIDE 15

Do Our Volunteer Engagement Efforts Need an Extreme Makeover?

slide-16
SLIDE 16

 Fixer Upper?  Simple remodel?  Are there structural Issues?  Vacant lot?  Just needs some curb appeal?  Derelict - Demolition required?

slide-17
SLIDE 17

Wrecking Ball Required?

slide-18
SLIDE 18

Share

slide-19
SLIDE 19

What Does it Take?

A vision A plan to get it done, The tools and resources – including people resources – to implement the plan.

A Strategic Volunteer Engagement Plan - Your Blueprint for Success!

slide-20
SLIDE 20

What is Strategy?

  • Clarifies thinking
  • Provides focus
  • Guides decisions
  • Aligns your people

Strategy helps you clarify how you will fulfill your mission and vision

slide-21
SLIDE 21

Strategic Plan

  • Aspirations and

values

Soul

  • Your Game Plan

Strategy

  • Scorecard

Scorecard

slide-22
SLIDE 22

Seeing Potential

slide-23
SLIDE 23

Teen Feed

(Volunteer Impact Program Participant)

Volunteer Position: Meals Team Volunteer We saw a nearly 20 percent increase in meals served in 2010, but more importantly, youth who eat at Teen Feed interact with more skilled volunteers who want to be talking to them and want to have a therapeutic

  • interaction. We staff five to eight "advocates" each

night who serve as relationship builders for homeless

  • youth. VIP completely changed the game for us here

at Teen Feed.

Leveraging Volunteers

slide-24
SLIDE 24

The steps to your makeover or transformation…and then some

  • Dream – Getting to “yes!”
  • Assess – What’s real right now?
  • Design – How will you build it?

– Got Strategy?

  • Implement – Build it!
slide-25
SLIDE 25

It Starts With a Dream What’s Yours?

slide-26
SLIDE 26

Assess (your home inspection)

Are you ready?

– Is your foundation sound? – Infrastructure? – Resources?

What’s the market like?

– What’s trending?

slide-27
SLIDE 27

Are You Ready?

Does Your Organization Have the:

  • Commitment
  • Competency
  • Capacity

to engage volunteers for impact

Betty Stallings-

slide-28
SLIDE 28

Commitment

a commitment to support creative engagement of volunteers at all levels of the

  • rganization.
slide-29
SLIDE 29

Competency

Staff and volunteers are competent

slide-30
SLIDE 30

Building, resourcing and maintaining sounds systems, processes and procedures that support strategic engagement

Capacity

slide-31
SLIDE 31

Volunteer Engagement Cycle

Volunteer Involvement Strategy Orientation/ Training Screening/ Placement Marketing/ Recruitment Evaluation Supervision/ Recognition Guided by mission & strategic plan

slide-32
SLIDE 32

Are You Market Ready?

Are you adapting to 21st Century Reality?

slide-33
SLIDE 33

Let’s Take a Look…

slide-34
SLIDE 34

Design Time

You are the architect!

slide-35
SLIDE 35

Eradicate Magical Thinking!

slide-36
SLIDE 36

Your Blueprint for Success

Volunteer Involvement Strategy

Mission and Vision + Strategy

  • Volunteer Roles
  • Systems, processes,

Resources

  • Staffing and support
slide-37
SLIDE 37

Volunteer Engagement Cycle

Volunteer Involvement Strategy Orientation/ Training Screening/ Placement Marketing/ Recruitment Evaluation Supervision/ Recognition Guided by mission & strategic plan

slide-38
SLIDE 38
  • Write them down and review often!
  • Few in number
  • Keep ‘em SMART:

– Specific – Measurable – Actionable (Attainable) – Realistic (Relevant) – Time-bound

Set Goals and Objectives

slide-39
SLIDE 39

Define Action Steps

  • Who needs to do what and when?

– What needs to happen to achieve goal?

  • Tools and resources
  • Action steps

– When does it need to happen? – Who is going to do it?

slide-40
SLIDE 40

Build It!

slide-41
SLIDE 41

Take Action!

Small Group Brainstorm: Identify 3 Action Steps

A dream becomes a goal when action is taken toward achieving it

slide-42
SLIDE 42

Review: steps to transformation…

  • Dream – Getting to “yes!”
  • Assess – What’s real right now?
  • Design – How will you build it?

– Got Strategy?

  • Implement – Build it!
slide-43
SLIDE 43

Hungry For More?

Sign up for United Way of King County’s VM Training announcements Follow VAN’s blog, Facebook, Linked In Where to find me:

– Nikki Russell – United Way of King County – Volunteer Initiatives Manager – nrussell@uwkc.org

slide-44
SLIDE 44

Outside of the box: Opportunities for Leveraging Engagement Exploring Opportunity:

Think about your current volunteer involvement efforts:

  • 1. How are you currently utilizing volunteers in your organization?
  • 2. How effectively are you harnessing your volunteer skills and talents?
  • 3. Can you do more to leverage volunteer time, talent, and skills to accomplish your mission?

What’s Your Issue? Got any leaky pipes?

What makeover image did you choose?

Seeing Potential: A Vision for Volunteer Engagement

Think 21st Century

Extreme Makeover

Workshop Handouts June 25, 2012 Workshop Presenter: Nikki Russell Volunteer Initiatives Manager, United Way of King County nrussell@uwkc.org

Capitalize on Volunteer Talent  Rethink Work Roles  Assign appropriate tasks  Support and Train Volunteers  Create bonding experiences  Develop strategic plans  Use new technology

Old School

Only 1 in 4 charities effectively manages volunteer resources- Volunteer Management Capacity Study, 2003

slide-45
SLIDE 45

2 | P a g e

Assess: your home inspection Organizational Readiness Does Your Organization Have the:

  • Commitment
  • Competency
  • Capacity

Take Action What steps will you take to better leverage your volunteer time and talent? 1. 2. 3.

Volunteer Involvement Strategy Orientation/ Training Screening/ Placement Marketing/ Recruitment Evaluation Supervision/ Recognition Guided by mission & strategic plan Resources, sound systems, processes and procedures that support strategic engagement

slide-46
SLIDE 46

Mini Assessment: Volunteer Resource Management

Instructions: Successful involvement of volunteers requires the basic components listed below. Please complete this assessment to help us identify the strengths and weaknesses of our volunteer involvement efforts.

Essential Elements of Volunteer Engagement

Organizational Support and Readiness

Not currently being done Somewhat in place Being done to a large degree Not applicable

  • r relevant
  • 1. Written statement of philosophy related to

volunteer involvement

  • 2. Sufficient resources, budget, staff, space and

equipment allocated for volunteer involvement.

  • 3. Designated volunteer resources manager is

included in top-level planning

  • 4. Staff and board leadership trained to work

effectively with volunteers

  • 5. Volunteers are integrated at all levels or within all

units of the organization Comments Planning for Engagement

Not currently being done Somewhat in place Being done to a large degree Not applicable

  • r relevant
  • 6. Volunteer assignments are aligned with
  • rganizational priorities and outcomes
  • 7. Organizational budget reflects expenses related to

volunteer involvement

  • 8. Assessments to determine how volunteers should

be involved with the organization

  • 9. Periodic risk management assessment related to

volunteer roles

  • 10. Liability insurance coverage for volunteers

Comments Effective Recruitment and Cultivation

Not currently being done Somewhat in place Being done to a large degree Not applicable

  • r relevant
  • 11. Written position descriptions for all volunteer

assignments

  • 12. Volunteer assignments are designed for a wide

range of skills and interests

  • 13. Specific strategies developed for ongoing

volunteer recruitment and cultivation Comments

slide-47
SLIDE 47

Mini Assessment: Volunteer Resource Management

Onboarding (Screening, Placement, Orientation and Training)

Not currently being done Somewhat in place Being done to a large degree Not applicable

  • r relevant
  • 14. Standardized screening procedures to determine

appropriate placement of volunteers

  • 15. Consistent general orientation for all volunteers
  • 16. Consistent training is provided to all volunteers

Comments Supervision and Support

Not currently being done Somewhat in place Being done to a large degree Not applicable

  • r relevant
  • 17. Designated supervisors for all volunteer roles
  • 18. Written policies and procedures for volunteer

involvement

  • 19. Periodic assessments of volunteer performance
  • 20. Consistent activities for recognizing volunteer

contributions Comments Record Keeping and Evaluation

Not currently being done Somewhat in place Being done to a large degree Not applicable

  • r relevant
  • 21. Maintain accurate records on volunteers and

collect information on volunteer involvement

  • 22. Results of volunteer involvement is measured and

regularly shared with stakeholders

  • 23. Volunteer feedback and input actively solicited
  • 24. Periodic Assessment of volunteer assignments to

ensure alignment with organizational priorities

  • 25. Periodic assessments of staff support for

volunteers Comments (Adapted from: A Guide to Investing in Volunteer Resources Management: Improve Your Philanthropic Portfolio,)