Experiences of the National Digital Strategy in Mexico Advances in - - PowerPoint PPT Presentation

Experiences of the National Digital Strategy in Mexico

Digital Government Services Governance of Digital Government Open Data

TEL 55 APEC

1

Advances in e-Government and Open Data

2

Telecommunications Reform

Establishment of an Universal Digital Inclusion Policy, The National Digital Strategy

Telecommunications and broadcasting updated

legal framework

to promote competition. Internet access became a

constitutional right

Reinforcement of the institutional framework and the creation of the

Federal Institute of Telecommunications (IFT).

Source:: http://www.reformas.gob.mx/en/

3

Mobile Phone Lines 110 Millions of subscriptions3 Mobile Internet Users 71.6 Millions of subscriptions3 47.02% households with Internet Access 2 Time spent online:4 Daily average use via PC 4:36:00 horas Daily average use via mobile 3:25:00 horas

Population: 121,005,8151 Male 48.8% Female 51.2% Share of web traffic per device4

PC: 56% Mobile: 39% Tablets: 5% Other device: 0.1%

Source::

• 1. CONAPO Indicadores de la dinámica demográfica 1990-2010 y de proyecciones

de población 2010-2030 de México y las entidades federativas.

• 2. ENDUTIH, 2016
• 3. IFT Segundo Informe Trimestral Estadístico 2016.
• 4. We are Social Web Index: Guide to Digital, Social & Mobile in 2015. Pág. 201.

Internet users 65.5 Millions2

4

Enrique Peña Nieto, President

• f Mexico/ Opening address

during the presentation of the National Digital Strategy

Highest political support

Alejandra Lagunes Soto Ruiz, Coordinator of the National Digital Strategy and Chief Information Officer (CIO) / “The National Digital Strategy is the government's commitment to transform Mexico through technology, face the present and be well prepared for the future"

• Mtra. Arely Gómez, Minister of

Public Administration / ¨I will strongly support the implementation

• f the The One Stop Shop, the Open

Data Policy and the Usage of ICT as a platform to government transformation.¨

“The

• bjective
• f

the National Digital Strategy is to improve the use

• f

technology to trigger

• ur

country´s development. We are looking to develop a more innovative, competitive and prosperous Mexico, and ICTs are great means to reach these noble purposes. We are dancing a historic

• pportunity to transform our

country and create a better future for all Mexico”.

5

...2012 - 2013 ...2015 - 2016

National One-Stop Shop gob.mx

Today

• More than 1,000 websites of the

Federal Public Administration Government portals without traffic

• IMSS services are carried out

in person

• Telecommunications Reform
• National

Digital Strategy Coordination is created

• Presentation of the National

Digital Strategy

• The Decree and Provisions
• f the National One-Stop

Shop are published

• It starts the operation of

www.gob.mx

• 2,890 public services are

digitized

• The migration begins of the

websites of entities of the Federal Public Administration

• Capacity building to more

than 2,000 public servants

• A single government website

among the most visited in Mexico

• New government-citizen

relationship

• 8 of 10 IMSS’s services are

digital

• New Digital Communication

Model

• A platform for digital

participation to listen to people

6

National Digital Strategy

5 Objectives, 5 Enablers, and 68 Action Lines

Objectives Enablers

Decree establishing the National One-Stop Shop for Procedures and Government Information Addressed to all government entities

Government entities Federal Entities State’s Productive Enterprises

Entitles the obligation for:

• All government electronic systems to interoperate with gob.mx;
• Consolidate in gob.mx the information and communication of government sites;
• Provide information on procedures in a standardized and integrated manner;
• Operate with the resources that government entities have today.

Decree National One-Stop Shop (February 3rd, 2015)

7

One -Stop Shop Strategy gob.mx

8

gob.mx/gobierno

e-gov

Access information to

299 government entities.

145 government entities are already

migrated to gob.mx and are under

continuos innovation process

1,362,834

average visits per day

287,294,678

visits since August 3rd, 2015

8:38 min

average time per visit

39%

visits with mobile devices

Digital Government Services

Decreto por el que se establece la Ventanilla Única Nacional para los Trámites e Información del Gobierno.

Accessibility for motor,

hearing and visual disabilities

National One-Stop Shop

9

Access to more than

4,000 services

3,029 public services with digital service standard

Information Sheets - 3,029 Downloadable forms - 642 Web forms - 978

Advances

Decree establishing the National One-Stop Shop for Procedures and Government Information

National One-Stop Shop

gob.mx/tramites

e-services 10

gob.mx/participa

e-participation

gob.mx/apps

1,248 themes on public consultation +27 thousand on-line petitions from

citizens.

Links to:

• Open Government website
• Federal Commission for Regulatory Improvement -

Regulatory consultation

• You Evaluate gob.mx/tuevaluas

Mobile certified apps

Next SFP’s releases:

SIDEC and gob.mx with e-ID and mobile payment

National One-Stop Shop

11

gob.mx/indicadores

e-performance

Global: 8 indicatos @GobMX most active world’s government account National One-Stop Shop

12

Digital Service Standard

Service Information sheets Web forms Downloadable forms

Sources of Trust Certificates

• In accordance with Section IX of Article XIII of the Interoperability

and Open Data Framework (EIDA), the following government entities were granted with the character of a source of trust by considering their attributions.

Mexico Japan

ID Sources of Trust Document/ Public Services 1 SEGOB CURP (Unique Population Registry Number/Birth Certificate), Consultation and printing of birth certificates for the APF 2 SEDENA ID card of the National Military Service 3 SRE Passport 4 SEP Title and Professional ID 5 SAT Federal Taxpayer Registration, e.firma (e.signature) 6 CFE Electric Power Receipt

13

14

Digital Services Standard

Forms generated 2015 y 2016

2,846

Total of public services at the CNTS

6,135 3,289

Forms 2017

Total of tradable public services (N3 y N4) at the CNTS

2,144

978

2015 y 2016 in progress

400

2017

766

2018

Total of public services N2 with downloadable format with the most high level at the CNTS

945

327

first waves These become into Web forms in 2017

52,4% 47,6%

Deliverables:

• Graphic base
• Satisfaction Survey
• Security
• Analysis of V/E/D
• Legal opinion
• AA

Seal of Excellence:

• Federated ID - SSO
• e.Firma (e.Signature)
• Citizen’s desk
• Interoperability
• Help desk

Deliverables:

• Formats
• More information
• 100% FT AA

Deliverables:

• Graphic base
• Satisfaction Survey
• Security
• Analysis of V/E/D
• Legal opinion
• AA

618

last waves

Digital Services Standard gob.mx/tramites (e-services)

2017 Working Plan

15

Digital Services Standard and integration to

gob.mx

Seal of Excellence

Formats More information Downloadable forms Web forms Security Analytical Efficiency

Digital regulation

Satisfaction

Results of the Digital Satisfaction Survey Interoperability

Impact on citizenship

Increase the use of digital services

Content migration

Integration of care channels Source of trust

Accessibility

Results of the exercises of digital citizen participation Reduce the cost of the transaction by using the process

• r digital service

Increase the index of completeness of digital services Reduce the delivery time per channel with the use of the

• nline care channel

16

Title and Professional ID Education SEP CURP (Unique Population Registry Number/Birth Certificate) Interior SEGOB ID card of the National Military Service Electric Power Receipt Military SEDENA Federal Electricity Commission

CFE Renewable energies

Electronic Delivery Bureau /Energy Regulatory Commission Energy SENER

Digital IMSS, COFEPRIS Environment impact manifestation (MIA)

Health SS Environment SEMARNAT

SAS/ Your enterprise

Economy SE Foreign Affairs SRE

Passport

Seal of Excellence in Digital Government

2017 Pilots in the next Ministries and Government Entities

16

• Online Federal Highway Transportation Licensing (SCT): Favoring the

productive sector of motor transportation.

• Establishment
• f

Simplified-share Companies (SAS): Providing the possibility of incorporation of Simplified Shares Companies online in just 24 hours.

• Digital IMSS: 8 out of 10 services are performed over the Internet, as well

as the medical appointments.

• SAGARPA apps: #SagarpaProduce and #SagarpaMercados facilitate the

information access to products and markets.

• SENER on line: Renewable energies on line, has digitized the public

services of the energy sector, while meeting the commitments of clean energies.

• Digital COFEPRIS: Generates more than 2 millions for users.
• Digital SEP: Promoted an online citizen participation exercise and consulted

the 2016 Educational Model, as well as the launch of the @prende 2.0 program that seeks to encourage digital skills in students and teachers.

• Mexico’s Challenge: It seeks to promote the solution to public problems

through innovation, inviting our entrepreneurs to generate solutions with technology.

2016 Releases

17

Allows accessibility for people with disabilities To Have a page with simple and intuitive navigation Standardized design and easy interaction with the user

Why gob.mx is designed this way?

Provides ease at the time of information search Adaptable page for different devices and dimensions Allows viewing in English and French for foreigners

Fuentes: Estudios especializados Nielsen & Norman Group 2016. https://www.nngroup.com/articles/improving-usability-guideline-compliance/ Rafael Romero 2015. http://acceso.uv.es/accesibilidad/Estudio/7recomendaciones.htm http://www.nosolousabilidad.com/manual/index.htm

18

19

gob.mx is a key enabler for the SDGs

Through gob.mx we democratize access to

100% online digital services in the most

strategic sectors for the sustainable development of the country.

Lupita Hernández Beneficiary of “Seguro de Vida para Jefas de Familia” Program

"To make the pre-registration on the internet is very easy, just enter my CURP (Unique Population Registry Number) and my data appeared and on each screen shows me the progress until I finish my registration It's good to know that you have this program online, now I can be calm, if I die, my daughter will have an income

so she can continue attending school. "

Review leagues https://tys.sedesol.gob.mx/Tramite/vistas/pu blic/users/add.xhtml?cid=1

The experience of e-government

20

21

Digital Inclusion to close other gaps

Political Constitution Article 6th National Digital Strategy

Education Work Income Role in home

"Living with 99 cents (usd) a day, means having limited access to information- newspapers, television, books, Internet, everything costs money-; therefore usually involves not knowing certain facts than the rest of the world take them for granted, such as that vaccination can prevent your child from getting measles. "

Abhijit V. Banerjee and Esther Duflo, Poor Economics

21

21

Digital skills as means for development Pilot program to make an ethnographic study to explore and describe ICT impact on poverty reduction

22

Between 18-55 years old They have 4 hrs a week (+0.5 hrs to move approx.) Women beneficiaries of the Prospera program They have a monthly income between 75.56-118.51 USD. 83% can write a message (alphabet) 47% have completed elementary school and 24% have completed secondary school. Between 40-60% of households have had an adult who has stopped eating due to lack of economic resources Between 98-99% of households DO NOT have access to a computer or internet at their home 65% have access to a cell phone at home

Income Education ICTs

7% have not finished any degree of education. They live in the urban Microzone of Ecatepec, EdoMex, near to Mexico Connected Points

*Dirección General de Información Geoestadística Análisis y Evaluación(DGIGAE), PROSPERA, 2015 *Estirando el Gasto; Findings From the Mexico Financial Diaries, Caitlin Sanford, 2016

51% of family budget is intended to food; 49% for everything else.

Who are candidates to participate?

22

23

≈ N

Prospera beneficiaries

• Women between 18-55 years
• Living in Ecatepec, EdoMex
• Near to Mexico Connected Points

≈ 2,500

64 answered: "Yes, I

would”

House-to-house call: Would you like to participate in a pilot course for ICT skills? Control Training groups attended Treatment Group

SCENARIO 2

23

24

Class of 2017

32 women participating in an ethnographic study to explore and describe ICT impact on poverty reduction & development

Results to date

258,138,320 annual

transactions of

2,024 digital

services

150,174,506 CURP

(Unique Population Registry Number)

printed online More than 400 services with e- signature

500 beneficiaries of

PROSPERA with mobile health program in 600 communities According to UN e-Government Survey 2016: 1st place in Digital Services and e-Participation in LAC region; and 19th and 14th, respectively,at global level

More than 3,000 simplified companies formed 100% online by 2017 Today, 1.4 million retired persons carry

• ut paperwork online at

the IMSS 9,813,447 CFE prints of the digital electric power receipt per year 81% satisfaction in digital services

In over 3 years, more than 94 million non-face-to-face visits have been made to IMSS

25

* The E-Government Index consists of: 1) Online Services Index, 2) Technology Infrastructure Index, and 3) Human Capital Index

UN E-Government Survey 2016: Mexico leads the LAC region in Online Services and e-Participation

Online Services Index e-Participation Index

Increase of 16 places in the global ranking Increase of 31 places in the global ranking United Nations recognizes Mexico for:

• Have on-line service systems with

strategic design.

• Promote mechanisms of open

government and e-participation.

• Increase efforts to innovate

institutional coordination, transparency and ease of access.

OCDE Recognizes good practices in

Mexico:

• National Digital Strategy (EDN).
• National One-Stop Shop (VUN).
• ICT policy.
• CIDGE.
• Regulatory Framework of the EDN.
• Digital Inclusion.
• Open Data
• Open Mexico Network.
• Prospera with Digital Inclusion

Digital Initiatives of Mexico recognized as best international practice

International Leadership

Advances

26

27

Happy Neutral Unhappy

GOAL 2018:

reduce the economic cost (the time people waste on administrative management) of gov procedures by

25%

INTER-SECRETARIAL COMMISSION FOR THE DEVELOPMENT OF THE ELECTRONIC GOVERNMENT (CIDGE)

* Attributions: Article 18 of the Internal Regulation of the SFP. ** Agreement aimed at creating permanent CIDGE, published in the DOF on December 9, 2005.

28

Open Data National Policy

29

Open Data Specialized Technical Committee (INEGI - CEDN) INDUSTRY ACADEMY CIVIL SOCIETY GOVERNMENT DATA SQUADRON

Team of experts To provide technical support and training to dependencies

Data Manager TECHNICAL STANDARD for the access and use of the Open Data of the Statistical and Geographical Information of National Interest Subcommittee CIDGE (SFP - CEDN) Open data links by each government entity

DECREE that establishes the regulation in the matter of Open Data

Collaboration agreements with states, municipalities and autonomous constitutional bodies Open Mexico Network Consultative Council EVALUATION ELABORATION RECOMMENDATION CIVIL SOCIETY

Advances

Open Data Policy

30

datos.gob.mx

16,000 Databases

published by 219 government entities

31

32

Open Data apps

12 Mobile

24 Web

66

• ther

Mexico launched the Data Tool for Sustainable Development, a platform to visualize, explore and compare indicators related to the Sustainable Development Goals of the 2030 Agenda, that can be consulted through time, with different levels of spatial disaggregation, temporal and demographic groups.

Open data chapter

Mission The overarching goal in to foster greater coherence and collaboration for the increased adoption and implementation of shared open data principles, standards and good practices across sectors around the world.

33

Open Data Initiatives

Mexican Government, in cooperation with the Center for Economic Research of Mexico are working on

‘DataLab’, an initiative that will couple and support research fellows and public institutions to work

together in finding solutions to public problems through the use of data Red México Conectado is a multi stakeholder mechanism to promote best practices, build capacities and enable the publication of open data from the local level in datos.gob.mx In collaboration with the GovLab, the Government of Mexico developed the project Open Data 100 MX, the first mapping ever of companies using open data as a key input to generate economic and social value. More than 100 companies were identified, many of which are new businesses entirely based on open data, or that use

• pen data as one of their core business proposals.

DEMOS and the UK Embassy in Mexico are working in ‘Labora’, a platform that supports for civic and social entrepreneurs by offering capacity building trainings, and catered mechanisms to connect them to a world class network of businesses, mentors and investors to accelerate impact through the use of

• pen data in their products and services

Advances

Open Government Data advances

OECD Recommendations:

1. Ensure that policies for open government data are integrated with those for open government. 2. Reinforce the policy framework for

• pen

government by developing a comprehensive National Open Government Policy. 3. Sustaining the current institutional governance structure to ensure the continuity of high-level political support and regular funding for the open data policy. 4. Develop a National Open Data Strategy to create a visionary institutional environment that supports open data. 5. Foster a demand- and value-driven prioritisation

• f

data disclosure. 6. Activate and engage different communities

• f
• pen

data “prosumers”. 7. Support business-oriented data disclosure and the development

• f skilled and innovative open data business communities.

8. Respond to and address specific public institutions’ needs to enhance institutional capacities beyond data management and disclosure. 9. Make use of the Open Mexico Network.

34

35

International Cooperation

Mexico leads the Network of e-Government Leaders of Latin

America and the Caribbean (Red GEALC).

Mexico hosted the 11th Internet Governance Forum Mexico participates in the Working Party of e-Government on

OECD:

• Digital Service Delivery
• Electronic Identification
• Open data experts group

Mexico leads the eLAC, a plan of action for Latin America and the

Caribbean Digital Agenda

in line with the Sustainable Development Goals and the World Summit on the Information Society (WSIS). Mexico is an active member of the Internet Governance Forum Multistakeholder Advisory Group and host country of the 11th Internet Governance Forum.

36

International Cooperation

• Mexico has actively promoted the development

and adoption of the G20 Anti-Corruption Open Data Principles

• Mexico

is part of the Global Partnership of Sustainable Development Data

• Mexico

is member and has made several commitments regarding open data in international mechanisms such as:

–

The Global Anti corruption Summit

–

The North American Leaders’ Summit

–

Mexico-US High Level Economic Dialogue

–

Open Contracting Partnership

37

Yolanda Martínez Mancilla

Head of the Digital Government Unit Ministry of Public Administration / National Digital Strategy Coordination

@yolamtzm

¡Muchas gracias! Thank you