DRAFT
Digital Innovation and Information Technology
2019 - 2024 Technology and Digital Strategy
Brampton is a digital-first municipality that provides leading municipal services and experiences to our citizens and workforce
- ur strategy
exceptional customer experiences process digitization data driven connected city digital workforce & workplace
Bramptonians will increasingly use an array of high quality City services that have been designed digital-first and mobile ready, the experience
- f which will rival the
best online experiences A well-run City is founded upon well-designed, digitized
- processes. Core City
processes will be digitized end-to-end, taking advantage of modern technology capabilities such as online forms and digital signatures, modern payments and mobile Brampton will become a data-driven
- rganization that makes
- perational and
strategic decisions informed by trusted and accurate data analysis that provides clear and actionable insights Through community and industry partnerships Brampton's smart city work will leverage existing assets (PSN, built infrastructure), adding sensors and controls to create a digital nervous system that allows for improved management and increased community knowledge about how the urban ecosystem operates The City's workforce will become increasingly tech-savvy, digital and data literate, will have modern digital tools at their fingertips, and will be well positioned to identify and adopt emerging technology to improve City services. Digital Acumen will become a required leadership competency PRIORITY OUTCOMES PRIORITY OUTCOMES PRIORITY OUTCOMES PRIORITY OUTCOMES PRIORITY OUTCOMES