Emergency Communications Support Florida Governors Hurricane - - PowerPoint PPT Presentation

Emergency Communications Support

Florida Governor’s Hurricane Conference May 13, 2014 – 8:30-9:30 AM Chris Essid Deputy Director Office of Emergency Communications

Homeland Security

Office of Cybersecurity and Communications

About the OEC

OEC supports and promotes communications capabilities used by emergency responders and government officials to keep America safe, secure, and resilient Planning and Preparedness Coordination Response

Homeland Security

Office of Cybersecurity and Communications

Who do we support?

1,900,000 Firefighters

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900,000 Police Officers 19,400 municipalities Governors, Mayors, public works, council members 825,000 EMS Professionals 1,000 Wireline Carriers Critical Infrastructure 5,700 Hospitals 6,800 Banks 7,000 Power Plants 1,200 Certified Emergency Managers 562 Federally Recognized Tribal Nations 562 Federally Recognized Tribal Nations

Homeland Security

Office of Cybersecurity and Communications

How OEC Supports Public Safety

• OEC has been a leader in key emergency communications advancements for

the last 7 years:

» National Emergency Communications Plan (NECP) » Statewide Interoperability Coordinators (SWICs) » Statewide Communications Interoperability Plans (SCIPs) » More than 1,000 Technical Assistance workshops since 2007 » Over 5,000 COML, COMT & AuxCom trained » Response-Level Communications Evaluation

• NECP Goal 1 – 63 Urban Area Security Initiative (UASI) jurisdictions
• NECP Goal 2 – More than 3,000 counties

» Broadband Consultation Workshops » More than 430,000 users of WPS, GETS, and NGN Priority Services

• Public Safety (and the public they serve) is entering a period of

communications advancement at a pace never before seen in history

OEC has the responsibility to lead at this critical time

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Office of Cybersecurity and Communications

Update to the NECP

NECP 2008 NECP 2014

Homeland Security

Office of Cybersecurity and Communications

National Emergency Communications Plan

• Released in July 2008, the NECP is the Nation’s

single dedicated strategic plan for emergency communications nationwide.

• OEC conducted assessment of key capabilities &

performance in more than 2,800 counties, focusing

• n:
• Frequency of training, SOPs, NIMS, and use of

interoperability solutions

• Maturity of governance and planning structures
• Communications system quality and continuity
• Title 18 requires OEC to “periodically update” the

NECP in coordination with F/S/L/T/T agencies and the private sector.

Homeland Security

Office of Cybersecurity and Communications

NECP Update Process

• Stakeholder-driven process that included more than 350

stakeholders at all levels of government and the private sector

• Coordinated with all major public safety partnerships and

associations, and all public safety disciplines, emergency management agencies, 9-1-1/PSAPs, and tribal nations

• Reviewed by DHS sector coordinating councils,

including the communications and information technology

• Federal coordination through One DHS and Emergency

Communications Preparedness Center (ECPC)

• ECPC: Federal departments and agencies involved in

emergency communications (e.g., Department of Defense (DoD), Department of State)

• DHS components: Science and Technology, Federal Emergency

Management Agency Alerts & Warning, DHS Operations, Customs and Borer Protection

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Office of Cybersecurity and Communications

The Future of First Responder Communications

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Office of Cybersecurity and Communications 9

OEC in Action: Boston Marathon Bombing Case Study

Before

• 2009 Statewide

Communications Interoperability Plan (SCIP) workshop

• Communications

assessment of the 2010 Marathon and recommendations for improvement

• Communications Unit

Leaders and Communications Unit Technicians training

• Two SCIP workshops in

2012

During

• Field support from OEC

Regional Coordinator

• Over 280 response and

recovery calls placed via GETS with over a 99% completion rate.

• 152 expedited WPS

enrollment requests. 93% of calls made with WPS were completed.

• Use of COMLs and

COMTs

• Interoperable

communications between jurisdictions

After

• Debrief sessions with

the National Council of Statewide Interoperability Coordinators

• SAFECOM

dissemination of after- action reports

• Development of a

Case Study to share lessons learned

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Office of Cybersecurity and Communications

“In Watertown police asked residents to remain indoors, and so-called “reverse 911” calls were made to every house advising residents, many of whom were just waking up, to stay put.” – The Independent, Watertown, MA “Immediately after the announcement, the FBI.gov website received more traffic than it has ever seen, an official said, as well as a "sizable" jump in calls to their tip line. The FBI set up a new site, bostonmarathontips.fbi.gov, to report tips”– The Wall Street Journal

“Our two-way radio systems performed well, and our communications plan saw first responders through those chaotic hours after the blast” Steve Staffier (MA SWIC and Event COML)

Evolving Emergency Communications Ecosystem – Boston Marathon Bombing

Incident Response and Coordination Public Information Exchange

Governmental Agencies (F/S/L/T/T) Citizens / NGOs / Private Sector Citizens / NGOs / Private Sector

Reporting & Requests for Assistance Notifications, Alerts & Warnings

Governmental Agencies (F/S/L/T/T)

Homeland Security

Office of Cybersecurity and Communications

2014 NECP – Strategic Framework

Stakeholders: Recognizes the increasing interconnections of responder communications and takes an expanded view of the stakeholder community across incident response, from traditional public safety (e.g., law enforcement, fire, EMS) to the whole community (e.g., 911/PSAPs, emergency management, industry) Goals and Recommendations: Stresses need for updated governance, planning, standard operating procedures, training and exercise and research and development to keep pace with new technologies and partners Vision: Updated to include information sharing (in addition to communications) for emergency response personnel (as needed, at all levels of government, across all disciplines)

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Office of Cybersecurity and Communications

• Goal 1 – Governance and Leadership: Enhance decision-making, coordination, and planning

for emergency communications through strong governance structures and leadership

• Goal 2 – Planning and Procedures: Update plans and procedures to improve emergency

responder communications and readiness in a dynamic operating environment

• Goal 3 – Training and Exercises: Improve responders’ ability to coordinate and communicate

through training and exercise programs that use all available technologies and target gaps in emergency communications

• Goal 4 – Operational Coordination: Ensure operational effectiveness

through the coordination of communications capabilities, resources, and personnel from across the whole community

• Goal 5 – Research and Development: Coordinate research, development, testing, and

evaluation activities to develop innovative emergency communications capabilities that support the needs of emergency responders

2014 NECP – Strategic Goals

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Office of Cybersecurity and Communications

Lessons Learned from Hurricane Response

• SAFECOM/NCSWIC panel on Response to Hurricane

Sandy identified best practices and lessons learned that support the NECP draft goals:

 Pre-incident coordination (i.e., training, exercises, planning) across the whole community is important  Plans need to be current and widely disseminated to those who need to implement them  Large-scale incidents will transcend State borders – need to identify the capabilities across the whole community prior to an incident  Understand mutual aid processes and mechanisms to expedite support from other States  Identify and establish relationships with POCs in government and private industry

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Office of Cybersecurity and Communications

Top Priorities Among Recommendations

• Continue to drive improvements in current emergency

communications, such as LMR systems

• Address gaps identified during goal assessments
• Continued planning for LMR systems
• Enhance planning and preparing for the adoption, integration, and

use of emerging technologies, including the NPSBN

• Importance of applications, cybersecurity, and the NPSBN
• Increase coordination among stakeholders, processes, and planning

activities across the emergency response community

• SWICs; Broadband Point of Contacts (POCs); chief information officers, chief

information security officers and chief technology officers, Statewide Interoperability Governing Bodies 9-1-1 Boards

• NPSBN, NG9-1-1, Integrated Public Alerts and Warnings (IPAWs)

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Office of Cybersecurity and Communications

Examples of State and Local Recommendations

• Work with SWICs to identify and coordinate with

positions and organizations within States that have EC responsibilities

• Increase awareness of emergency communications

training and exercise opportunities, including COML and Federal participation

• Continue to promote NCSWIC-endorsed recognition

criteria for Communications Unit training

• Support States’ and territories’ ability to track and

share trained Communications Unit personnel

• Ensure the NECP aligns with SCIPs and State and

Local Implementation Grant Program Guidance, particularly for updates for broadband

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Office of Cybersecurity and Communications

Implementation will be conducted in coordination with stakeholders through OEC and other DHS programs and activities

• State Planning workshops: Support updates to SCIPs for broadband and

maintaining LMR

• Measurement/Assessments: Leverage processes, relationships, and

foundations established under first NECP to “re-test” the goals

• Governance guidance: Update State bodies, improve coordination with
• ther entities (e.g., 911 Boards), ECPC coordination with FirstNet
• Technical Assistance: Broadband planning support for NPSBN, NG-9-1-1

planning, dispatch operations, continuity of operations workshops

• Grants: Drive implementation of NECP priorities and recommendations

through DHS grant guidance (e.g., SAFECOM)

• OEC Tools and Services: CASM, PSTools database, COML tracking,

virtual training opportunities

NECP Implementation

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Office of Cybersecurity and Communications

Dispatch / 9-1-1 Broadband Land Mobile Radio

Reverse 9-1-1 Text to 9-1-1 9-1-1 Coord. NG 9-1-1 NENA / APCO CAD Dispatcher PSAP Backup Centers Tactical Dispatcher 9-1-1 Plans AuxComm UHF 800 MHz COML P25 Gateways COMT SWIC TICP Radio Cache VHF IECGP SAFECOM Smartphones PSAC Aircards SLIGP Applications Commercial Service FirstNet SPOC LTE Satellite NGN State / Fed Funds 4G Mission Critical Voice NIMS / ICS PSIC Statewide Interoperability Governance Bodies National Emergency Communications Plan Statewide Communications Interoperability Plans Emergency Communications Preparedness Center

Statutory Responsibility:

“Support and promote the ability of emergency response providers and relevant government

• fficials to continue to communicate in the event
• f natural disasters, acts of terrorism, and other

manmade disasters”

OEC’s Role - More Critical than Ever

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Office of Cybersecurity and Communications

New Technologies, Same Interoperability Challenge

Homeland Security

Office of Cybersecurity and Communications

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OEC’s involvement with FirstNet

OEC continues to focus on current mission critical services, including land mobile radios and priority telecommunications, while working with its stakeholders to identify the necessary building blocks for broadband preparation and integration with FirstNet.

• Policy support and guidance to the Secretary of DHS and the Secretary’s

designee as FirstNet Board members

• Supports the Public Safety Advisory Committee meetings to ensure open

dialogue between FirstNet and the Nationwide Public Safety Broadband Network (NPSBN) stakeholders

• Coordinates with stakeholders to help maintain current technologies and

prepare for the NPSBN and Next Generation Network 911. Assistance includes:

• Cyber Infrastructure Risk Assessment (CIRA)
• State Planning Workshops
• Governance Guidance
• Technical Assistance
• OEC Tools and Services

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Office of Cybersecurity and Communications

• Enhancements in emergency communications

have been made since the 2008 NECP

• As the emergency communications landscape

evolves, so must the emergency communications framework established by the NECP

• Striking the right balance between addressing

gaps and requirements while integrating new technologies is a challenge

• The 2014 NECP is designed to support public

safety in meeting challenges

NECP Update – Preparing for the Future

Homeland Security

Office of Cybersecurity and Communications

Resources

NECP

For more information on the NECP, please email:

OECNECP@hq.dhs.gov

Or visit: http://www.dhs.gov/national-emergency-communications-plan-necp-goals

General OEC

Email OEC@DHS.GOV or visit WWW.DHS.GOV (keyword “OEC”)

Homeland Security

Office of Cybersecurity and Communications