Emer Emergency ncy Communications and Communications and Citizen - - PowerPoint PPT Presentation

Emer Emergency ncy Communications and Communications and Citizen Ser Citizen Services ices

Department Leadership Meeting

July 25, 2018

The T The Ten Things y n Things you need to kno u need to know about eccs f about eccs for y r your ur neighborhood Barbecue when neighborhood Barbecue when someone finds out y someone finds out you w u work f rk for r th the c city

Fir First, w t, we are busy are busy

• VB 9-1-1
• Total calls – 719,335
• 9-1-1 – 224,216
• Non-Emergency – 326,023
• Outbound – 169,096
• Calls for service – 414,697
• VB 3-1-1
• Total contacts – 116,857
• 311 calls – 81,980
• Real Estate Assessor – 9,567
• Chat – 9,395
• Email – 2,938
• Everything else – 12,977

Second, wh Second, why y do t do they ask ask all t all those ques

• se questions?

tions?

Need to find out:

• The address where help is needed
• What type of help is needed
• All the details we can

Basically, who, what, when, where and why

Third, I w Third, I was on hold when s on hold when I called I called 9-1-1 9-1-1

• Remember, we are busy….but

don’t hang up!!

• We receive multiple calls on the

same incident and this sometimes causes calls to go into queue

• ….but don’t hang up!!

Fourt urth, Can I t , Can I text 9-1-1? xt 9-1-1?

• You can and have been able to

since April of 2015

Fif Fifth, Ho h, How do I find out w do I find out about ….. about …..

• Call 311
• Its available 24 x 7 x 365

Your one stop shop for city information and services

Sixt Sixth, When do I call 9-1-1 h, When do I call 9-1-1 vs vs 3 31 1?

• 9-1-1 – medical emergencies, fires,

accidents with injuries, crimes in progress

• 311 – city information, news, events

An easy way to remember: burning building 9-1-1, burning issue 311

• 385-5000 – non-emergency police, fire

and rescue

Se Seventh, y nth, you g u get a t t a text xt af after t er the bbq he bbq asking about asking about working in public safety f rking in public safety for r the city the city, but the , but they don don’t w t want nt to dodg to dodge bullets, r e bullets, run into a n into a burning building, or see burning building, or see blood. blood.

eight eighth, ho h, how can I t w can I teac ach h my c child t ild the pr e proper use

• per use
• f 9-1-1?
• f 9-1-1?
• Catch ECCS at one of the

many public education events they attend

• Invite the ECCS team and

their mascot out to visit your

• rganization
• www.vbgov.com/911kids

ninth, m ninth, my kid sa kid saw a big pink w a big pink cell phone w cell phone walking ar lking around

• und

at an e at an event t ent they w were at, ere at, what's up wit what's up with t that?? at??

tent nth, Ho h, How do I learn w do I learn more about eccs? more about eccs?

• Come do an observation
• See us out and about at many city events

and job fairs

• Visit our website: www.vbgov.com/eccs
• To request Cell Phone Sally:

CellPhoneSally@vbgov.com