Doing it Digitally Francesca Spencer Allocations Team Leader - - PowerPoint PPT Presentation

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Nov 14, 2023 352 likes •426 views

Doing it Digitally Francesca Spencer Allocations Team Leader Pre-Covid The new normal Physical viewings Key Safes Office sign ups Virtual Viewings Paper documents Digital Sign Ups Previously letting on

SLIDE 1

Doing it Digitally

Francesca Spencer Allocations Team Leader

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Pre-Covid

Key Safes
Virtual Viewings
Digital Sign Ups
Physical viewings
Office sign ups
Paper documents
Previously letting on average

around 10 voids a week

The new normal

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Key Safes

Fit them as early as possible in the void
Create a key safe register
Remove and re-purpose

SLIDE 4

https://youtu.be/5C4GV_EXSg4

Virtual Viewings

Void works complete Record viewing using smart phone/Ipad Edit and upload to YouTube Share link with applicant

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Digital Sign Ups

Adobe Sign

No need for the applicant to download an app
Can be done on any smart device / computer
Can send to multiple recipients (joint tenants)

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Exceptions

For example…

Vulnerable applicants
Applicants who are unable to use or access the internet
Applicants who require a physical viewing to assess medical suitability

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Feedback

“It was very easy to move this way, with no contact with anyone else” – Miss H, transferring tenant “ I found the contactless process very easy, very efficient and I actually preferred it to the normal way of moving home” – Miss O, new tenant “I love it. It’s much more efficient than our previous processes and we are now less dependent on other teams to complete a letting. It’s great hearing how straight forward the moves have been for our tenants too” – Blanche, Allocations Assistant