Disclosures The speaker has no conflicts of interest to disclose - PDF document

APNA 30th Annual Conference Session 3014: October 21, 2016 Addressing Employee Engagement in Health Care: Strategies to Improve the Experience of Providing Care Kenneth Longbrake RN, MSN, CPEN Disclosures  The speaker has no conflicts of interest to disclose Learning Objectives  The participant will be able to apply the information provided to construct staff satisfaction surveys and action plans  The participant will be able to explain the importance of implementing measures to address staff concerns in a timely manner  The participant will be able to define strategies presented that can be duplicated to improve employee engagement in behavioral health units Longbrake 1

APNA 30th Annual Conference Session 3014: October 21, 2016 Purpose & Problem  Purpose: To improve employee engagement, resource accessibility, and leadership communication among staff in a pediatric inpatient psychiatric unit by timely implementation of quarterly action plans customized from quarterly staff satisfaction surveys.  Problem: Communication was limited in frequency and method and employee engagement was stressed on unit Background  The newest Quadruple Aim  To improve the experience of providing care  Current challenges  Workload  Under-resourcing  Stress  Diminished manager presence Methods Longbrake 2

APNA 30th Annual Conference Session 3014: October 21, 2016 Action Plans Action Plans Staff Workgroups  Scheduling Workgroup  Workflow Workgroup  Trauma Informed Care Workgroup  Staff generated supply lists Longbrake 3

APNA 30th Annual Conference Session 3014: October 21, 2016 Staff Communication New Process: Old Process: Huddles and Newsletter Staff Meetings  More information more  Occur every 4-6 weeks often  Information often outdated  Multiple huddles held a  < 50% of staff attend week to reach staff on all shifts  Staff not feeling kept up to  Staff given information in date real-time  Not knowledgeable  Just the Facts Newsletter about changes, events  Sent out weekly to staff and other issues to share information from happening on the unit huddles in written format and systemwide Employee Appreciation  Employee appreciation cards  Feedback from families  Thank you letters sent to employees home  Employee Satisfaction Surveys  Employees mentioned by name receive gift and acknowledgement in staff meeting  Daily Manager Rounding  Provide encouragement and coaching Outcomes Longbrake 4

APNA 30th Annual Conference Session 3014: October 21, 2016 Conclusion  Employee and patient satisfaction was positively impacted by:  Listening to staff through surveys and rounding  Developing action plans to address concerns References  Sikka, R., Morath, J. M., & Leape, L. (2015). The Quadruple Aim: Care, Health, cost and meaning in work. British Medical Journal Quality & Safety , 0, 1-3. Longbrake 5