Disclosures The speaker has no conflicts of interest to disclose - - PDF document

APNA 30th Annual Conference Session 3014: October 21, 2016 Longbrake 1

Addressing Employee Engagement in Health Care: Strategies to Improve the Experience of Providing Care

Kenneth Longbrake RN, MSN, CPEN

Disclosures

• The speaker has no conflicts of interest to disclose

Learning Objectives

• The participant will be able to apply the information

provided to construct staff satisfaction surveys and action plans

• The participant will be able to explain the importance of

implementing measures to address staff concerns in a timely manner

• The participant will be able to define strategies

presented that can be duplicated to improve employee engagement in behavioral health units

APNA 30th Annual Conference Session 3014: October 21, 2016 Longbrake 2

Purpose & Problem

• Purpose: To improve employee engagement, resource

accessibility, and leadership communication among staff in a pediatric inpatient psychiatric unit by timely implementation of quarterly action plans customized from quarterly staff satisfaction surveys.

• Problem: Communication was limited in frequency and

method and employee engagement was stressed on unit

Background

• The newest Quadruple Aim
• To improve the experience of providing care
• Current challenges
• Workload
• Under-resourcing
• Stress
• Diminished manager presence

Methods

APNA 30th Annual Conference Session 3014: October 21, 2016 Longbrake 3

Action Plans Action Plans Staff Workgroups

• Scheduling Workgroup
• Workflow Workgroup
• Trauma Informed Care Workgroup
• Staff generated supply lists

APNA 30th Annual Conference Session 3014: October 21, 2016 Longbrake 4

Staff Communication

Old Process: Staff Meetings

• Occur every 4-6 weeks
• Information often outdated
• < 50% of staff attend
• Staff not feeling kept up to

date

• Not knowledgeable

about changes, events and other issues happening on the unit and systemwide New Process: Huddles and Newsletter

• More information more
• ften
• Multiple huddles held a

week to reach staff on all shifts

• Staff given information in

real-time

• Just the Facts Newsletter
• Sent out weekly to staff

to share information from huddles in written format

Employee Appreciation

• Employee appreciation

cards

• Feedback from families
• Thank you letters sent to

employees home

• Employee Satisfaction

Surveys

• Employees mentioned

by name receive gift and acknowledgement in staff meeting

• Daily Manager Rounding
• Provide encouragement

and coaching

Outcomes

APNA 30th Annual Conference Session 3014: October 21, 2016 Longbrake 5

Conclusion

• Employee and patient satisfaction was

positively impacted by:

• Listening to staff through surveys and

rounding

• Developing action plans to address concerns

References

• Sikka, R., Morath, J. M., & Leape, L. (2015). The

Quadruple Aim: Care, Health, cost and meaning in

• work. British Medical Journal Quality & Safety, 0, 1-3.