Development Services Overview Foster and preserve the public - - PowerPoint PPT Presentation

Development Services

Overview

• Foster and preserve the public health, safety,

comfort and welfare through the regulation

• f permitting and property development,

including planning, zoning, development review, and building inspection services.

• Administer and enforce adopted regulations,

codes and policies and foster responsible development in the built environment.

• Offer professional, consistent, timely and

accurate services to citizens and the development industry in an efficient and customer service oriented manner.

Our ur Value t e to

• Hillsbor

boroug

• ugh Coun

County

• Promoted commerce by issuing 3,070 commercial building permits in FY19
• Issued 60,783 building permits in FY19 driving the economy by allowing

individuals to work and materials to be bought and sold

• Oversaw business growth by reviewing nearly 15% more commercial sites in FY19
• Ensured the preservation of enjoyable natural resources through 515 natural resource code

enforcement cases in FY19

• 80.6% of zoning cases in FY19 to hearings on consent through resolution of any community

and public issues

• Ensured projects were completed safely by conducting 332,636 inspections

in FY19 and reduced building inspection rollovers to 0% at the end of FY19

• Addressed community-identified improvement opportunities by

handling 3,474 service request in FY19

• Protected public safety by processing 1,460 new contractor license

registrations in FY19

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• Helped to provide an avenue for clients to complete their projects through more than

82,094 interactions at the Center in FY19 and provided information with 1,171,339 unique visits to DSD webpages

• Launched Center Pass to allow clients to schedule appointments online better manage their

schedules in coordination with conducting business at The Center for Development Services

• Ensured the addition of quality road and utility infrastructure, recreational and open space

and enhanced tree canopy through 502 subdivision applications in FY19

• Oversaw the building and improvements of the communities we serve by issuing 60,783

building permits in FY19 including 3070 commercial and 20,416 residential permits

Su Succe cess St Stories es

• Successfully launched Center Pass, allowing clients

to get in line remotely and schedule appointments

• nline saving them valuable time that might otherwise

need to be spent waiting at the Center

• Created the Land Use Customer Engagement Team to

provide customer assistance and information on land use processes, how to participate and records access

• Prepared and distributed educational materials on

Florida’s new tree removal law, participated in a statewide online panel discussion to foster a common understanding of the law and created a process and form to facilitate implementation

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Commitment to stellar customer service through process improvement

Su Succe cess St Stories es

• Building Services 2.0 reorganization will create a

better trained and more versatile staff that will be able to provide more knowledgeable service and save clients’ time

• Inspection rollovers have been reduced to nearly 0%

showing an ability to get the job done and respect for our clients’ time

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Commitment to stellar customer service through process improvement

Key Su Sustainability & & Per erformance ce M Metrics cs

Plan reviewing

• Completed 1,075 site &

subdivision reviews in FY19 with an average departmental cost of $193.15 per review

• Expedited the review of

236 units for affordable housing and 19 economic development projects

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Planning and Zoning

• Processed 1,488

applications in FY19 with an average departmental cost of $2,610.75 per application

• 80.6% of land use hearing

agenda items placed on the consent agenda

Inspections

• Performed 315,963

building inspections during FY19 with an average rollover rate

• f 0.07% at an

average departmental cost of $35.85 per inspection

Publ ublic F c Feed edback ck

Actual comments submitted on our customer satisfaction survey:

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“I always have a good experience when I come to the County Center”

• Case ID 323402

“Everybody seems to work together to solve any problems to make sure you leave happy and with what you came for without having to make trips back.”

• Case ID 308695

“Applying for a permit is OVERWHELMING to a homeowner acting as the contractor, but the staff was very HELPFUL and walked me through the process.”

• Case ID 318905

“I permit in several counties. Hillsborough is the best!”

• Case ID 312663

“Truth be told it is the absolute best experience I've had ever in a city or county

• ffice visit and I would like to say THANK YOU.”
• Case ID 339812

“Best people ever.”

• Case ID 339764

“Always A+ you have the best staff.”

• Case ID 312666

“Well-oiled Swiss watch!”

• Case ID 312723