CULTURAL ACCESS September 18, 2015 Trends Regulatory - - PDF document

9/21/2015 1

TRENDS IN CULTURAL ACCESS

September 18, 2015

Trends

Regulatory Non-regulatory The Future

Trends

Regulatory

9/21/2015 2

2010 Revised ADA Regulations

• 1. Service Animal
• 2. Mobility Device
• 3. Ticketing
• 4. 2010 Standards
• 5. Safe Harbor
• 6. Reduction of

Elements

http://arts.gov/sites/default/files/NEA-ADA-TipSheet-v2.pdf

Ticketing Regulations

• 1. Ticket sales
• 2. Identification of seating
• 3. Ticket prices
• 4. Purchasing multiple

tickets

5.

Hold and release of tickets

6.

Ticket transfer

7.

Secondary ticket market

8.

Prevention of fraud

www.ada.gov/ticketing_2010.pdf

Trends

Non Regulatory

9/21/2015 3

The Why – What Motivates Us

One Economic/Business Sense Right Thing To Do Part of the Mission Selfish Legal Requirement Two: Three: Four: Five:

Access Works When it --- Recognizes the diversity of needs within the disability community Integrates access into the fabric of the organization

56.7 Million American’s with Disabilities

(2010 U.S. Census)

19 percent of the population — nearly 1 – 5 people in the U.S. have a disability

 8 %

• f children under 15 have disabilities.

 21 %

• f people 15 and older have disabilities.

 17 %

• f people 21 to 64 have disabilities

 50 %

• f adults 65 and older have disabilities.

As of 2008: 21 million adults have vision and 36 million have hearing loss 77.3 million Baby Boomers: In 2011 - The first of 77.3 million baby boomers turn 65 (approximately 25% of the total U.S. population) By 2030 there will be more people over the age of 60 than under the age of 30

Changing Demographics

9/21/2015 4

Organizational Commitment Policies, Procedures and Practice Staff Buy- in/Empowerm ent and Training Community Engagement Business Practice: Review and improve

Integrate access into the fabric of the

• rganization through:

 Mission and value,

• rganizational

commitment

 Business practice  Community engagement  Policy, procedure and

practice

 Staff buy-in,

empowerment and training

Customer Service One Size Does Not Fit All

• Situation specific
• Purpose, duration and complexity
• Physical Access
• Access is available to all visitors, all the time
• Communication Access
• Multiple modalities are used to communicate information

Different Methods Preference vs. Need Effective

Accessibility Fundamentals

 Physical access  Communication Access  Interpreters  Captioning  Assistive Listening  Sensory Friendly  Audio Description  Planning and Training

9/21/2015 5

Disability Specific Programming

For example:

 Sensory Friendly

Days/Early Openings at Museums and Performances

 Gallery Programs for

People with Alzheimer’s

 Dance for Parkinson's

Benjamin Catz-Hollander, 8, who has autism at an instrument petting zoo before the sensory-friendly concert at the Kennedy Center. “Music is just another way for us to connect,” said his mother. (Jahi Chikwendiu/THE WASHINGTON POST)

Technologies Technologies

9/21/2015 6

Trends: What the Future Holds

 Engagement either in

person or online (virtual, interactive, gaming, apps)

 Personalization of

products, services, communications and experiences

 Handheld, mobile and

wearable technologies

Center for the Future of Museums www .aam- us.org/resources/center-for-the-future-of-museums

Star Trek

Contact information

Betty Siegel Director of VSA and Accessibility The John F. Kennedy Center for the Performing Arts Washington, D.C. 20566 (202) 416-8727 (voice) (202) 416-8728 (TTY) access@kennedy-center.org

Disclaimer Information contained in this presentation is for general guidance. The information in this presentation is not intended to be legal advice nor a rendering of legal advice, opinion or services. Recipients should consult with their own professional legal advisor.