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Creating Conversational Agility
Brian Branagan, Conversation Coach | Quality Conversations
Creating Conversational Agility Brian Branagan, Conversation Coach - - PowerPoint PPT Presentation
Creating Conversational Agility Brian Branagan, Conversation Coach - - PowerPoint PPT Presentation
Creating Conversational Agility Brian Branagan, Conversation Coach | Quality Conversations One-third of all projects FAIL because of poor communications and ineffective listening My intention is to show you how to move from agitatedto
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My intention is to show you how to move from agitated—to agile
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“I’m fine”
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“Morning ends at 11:59 am”
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“Yah, yah”
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Have you experienced something similar?
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“Oh, NO!”
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“Phew!”
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All the outcomes we experience, both individually and socially, come from our conversations:
the conversations we have, the ones we don’t have, the conversations we do well, and the ones we do poorly. —Robert Dunham
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3 Layers of Deep Listening
Each layer contributes to the next A shift in one, changes others
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3 Layers of Deep Listening
Our Speaking Our Emotions Our Body
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Our Body: the facts
- Informs us about threats to our safety
- Helps us identify our friends or foes
- Lets us know how to fit in
- Helps us make sense of our reality
- Helps us make judgement calls
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What was your body saying in your example?
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Our Emotions: the facts
Emotions begin as biological reactions to circumstances. Then they morph into judgements about our future. Provide motivation for what we do next.
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Our Emotions: AFRAID
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Our Emotions: ANGRY
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Our Emotions: SAD
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Our Emotions: GLAD
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What were your emotions in your example?
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Our Speaking: actions
- Expressing our opinions
- Saying what is or is not factual in our world
- Asking people do things for us
- Committing ourselves to do things
for others
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Our Speaking: types
- Transactional – Ask / Tell
- Positional – Advocate from a role
- Transformational – Share a vision
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Conversational agility is moving from ME to WE
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One thing you can try today
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Pause Feel your feet Watch your breath Remember what you care about
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Learn more
Conversational Intelligence: How Great Leaders Build Trust and Get Extraordinary Result
by Judith E. Glaser
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Learn more
The Innovator's Way: Essential Practices for Successful Innovation
by Peter J. Denning and Robert Dunham
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Thanks for listening
Brian Branagan Brian@QualityConversations.com 206-291-7585 QualityConversations.com