Committee on Information Technology Regular Meeting October 18, - - PowerPoint PPT Presentation

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Committee on Information Technology Regular Meeting October 18, - - PowerPoint PPT Presentation

Committee on Information Technology Regular Meeting October 18, 2018 1 Dr. Carlton B. Goodlett Place, City Hall, Room 305 San Francisco, CA 94102 1 Agenda Call to Order by Chair Roll Call Approval of Meeting Minutes from September


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Committee on Information Technology

Regular Meeting October 18, 2018

1

1 Dr. Carlton B. Goodlett Place, City Hall, Room 305 San Francisco, CA 94102

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Agenda

  • Call to Order by Chair
  • Roll Call
  • Approval of Meeting Minutes from September 20, 2018
  • Chair Update
  • CIO Update
  • FY 2020-24 ICT Plan: Technology Trends
  • Update: FY 2018-22 ICT Plan Initiatives
  • Public Comment
  • Adjournment

2

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  • 3. Approval of Minutes

Action Item

3

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SLIDE 4
  • 4. Chair Update

4

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CIO Updates

For SFDT CIO: Linda Gerull 10/18/2018

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6 COIT 10/18/2018

October is Cybersecurity Awareness Month!

New internal l web ebsite - cybersafeSF.org – contents include resources, news and events. Rolled out Oct 4 and over 500 City employees visited during Oct 1-5. Lea Leadership vid video mes essages an and lea earning sess sessio ion throughout the months to to pr promote cy cyber sa safe pr practic ices – 450 views of the first video Oct 1-5. 120+ attendees expected for the learning sessions. Weeklong cy cybersecurity boo boot cam amp for

  • r de

departmental sec securit ity of

  • fficers to

to en enhance their kno knowledge – 25 security officers attended during Oct 1-5.

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  • 6. FY 2020-24 ICT Plan:

Technology Trends

7

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SLIDE 8

5-Year Technology Plan

To organize operations & investments towards shared goals

› Strategic Initiatives › Financial Planning

8

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SLIDE 9

Research Methods

  • Department Survey
  • Employee Survey
  • Public Survey
  • Budget Analysis

9

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SLIDE 10

Department Survey Overview

  • 45 Department responses
  • Measure technology trends:
  • Department Practices
  • Emerging Technology & Innovation
  • IT Hiring
  • Strategic Sourcing & Procurement
  • Shared Services
  • Data Management Practices
  • Risk Management

10

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Department Practices

What are the top 3 major initiatives your department will be focusing on in the next five years?

› Risk management projects – cybersecurity, disaster preparedness (12 departments) › Network & telecommunication infrastructure projects (11 departments) › Development of a customer/case management System (10 departments) › Data integration project (8 departments) › Digital services & websites (8 departments) › Document management system (7 departments)

11

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Department Practices

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To what extent does your department use technology to pursue new

  • pportunities and achieve strategic goals?

How well does this describe your department: IT is a separate function from the business, and are primarily focused on maintaining equipment.

2 2 12 14 11 Not at All Neutral Strongly Agree 10 11 4 13 2 2 1 Not at All Neutral Strongly Agree

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Hiring

13

What are your other IT hiring needs that are not currently being addressed?

› Attracting talent & compensation › Hiring takes too long › Classifications don’t match modern skill sets › Need more skilled staff to support enterprise systems (like SharePoint)

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Strategic Sourcing & Procurement

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In general, how satisfied are you with the terms of the existing enterprise agreements?

In your opinion, has procurement of technology products and services gotten easier in the last 2 years?

4 1 2 16 7 6 5 More Difficult Neutral Much Easier 2 2 16 6 13 3 Very Unsatisfied Neutral Very Satisfied

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Shared Services

15

How satisfied are you with the City’s data center services?

How satisfied are you with the City’s network services?

2 3 14 8 9 5 Very Unsatisfied Neutral Very Satisfied 2 18 6 5 9 Very Unsatisfied Neutral Very Satisfied

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Data Management Practices

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  • 18 departments are using a data warehouse.
  • Is there an integration project you wish your

department had time to get to?

› Email marketing with CRM › Integration with F$P › PowerBI integrations › 311 integration

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Risk Management

17

Please rate the value of the DT template to refresh your department’s Continuity of Operations Plan.

How helpful was the COOP working group?

4 2 10 6 8 5 Not Helpful Neutral Very Helpful 2 1 2 10 9 12 1 Not Helpful Neutral Very Helpful

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Calendar

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MONTH ICT DISCUSSION ITEM October FY 2018-22 Initiatives Update November Budget Analysis, Proposed Goals December January Financial Projections February Final Review & Approvals

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SLIDE 19

Invitation: Public Survey

Share your thoughts on City Technology! FY 2020-24 ICT Plan Survey https://www.surveymonkey.com/r/63MWBKD

19

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  • 7. FY 2018-22 ICT Plan Initiatives

20

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CITY & COUNTY OF SAN FRANCISCO

Office of the Controller Systems Division

Procurement System Update for COIT

October 18, 2018

10/19/2018

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Procurement System Goals for FY19:

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INCREASE ADOPTION

Improve Supplier Experience Push Best Practices Enable Analytics Remove Barriers to Existing Functionality

Year Two

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Procurement System Goals for FY19:

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INCREASE ASE ADOPTI TION

Improve Supplier Experience Push Best Practices Enable Analytics Remove Barriers to Existing Functionality

Year Two

  • Moderniz

rnize e Supplier plier Experience erience

  • Document

ument and d Educate ucate Departmen tments ts on Best Procur cureme ment t Practices ctices

  • Creat

ate e Well-Us Used ed Procur curement ement Dashbo hboar ards ds

  • Enable

able CMD Monitori itoring g

  • Incr

crease ease Use of Sourci cing Modul ule

  • Implemen

lement t Docus usign gn

  • Deli

liver er Pun unch ch Out t Catal alog

  • Incr

crease ease Use of Contr tract act Librar brary

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OCA Top Priorities

  • Identify and Push Best Practices
  • Understand Reporting Power
  • Modernization of Supplier Experience
  • Remove Barriers for Bidders
  • Sunset OCA Website
  • Buyer’s Workbench Functionality
  • Punch Out Catalog

24

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SF Procurement Projects

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Strategic Sourcing and Suppliers CMD 12B Changes

CMD 14 LBE Certification Changes

Supplier Portal Modernization

Inventory and Catalog

DPH Epic Integration

Pilot eCatalog Punchout Project

DPH / GHX EDI Interface

Purchasing

Charter Authority PO Workflow Enhancement

Docusign Pilot Best Practices

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PO Roll Statistics

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 Purchase Orders proposed by Departments to roll (28,247)  Purchase Orders approved to roll (15,248)  Purchase Orders approved and eligible to roll on 8/25 (14,933)  Purchase Orders that rolled successfully (14,872)  Purchase Orders that rolled and budget checked in 2019 successfully (14,335)

96.6%

Success Rate

  • Work to decrease user error

in the PO, Receipt, and Voucher processes

  • Create PO Receipts for

quantities or amounts that are actually received

  • Copy Voucher from PO

Receipt

  • Ask Departments to evaluate

Open POs on a quarterly basis

  • Implement PO Close Batch

Process

Chang nge e

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Sup uppli lier Por

  • rtal Mod
  • derniz

ization

  • Development begins mid-

November

  • Departments and Suppliers will be

involved in design

  • Portal will be updated before

PUM Upgrade—tentative deploy date of February 28

27

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Supplier Metrics

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23,689 7,217

5000 10000 15000 20000 25000 Not

  • t

Regis giste tered Regis giste tered

Regist ister ered ed Suppl pliers iers

26,255 4,264 377 10 10 5000 10000 15000 20000 25000 30000

Suppl plier ier Statu tus

138 153 190 188 159 159 141 141 173 187 196 163 170 157 158 178 50 100 150 200 250

Bidder der Registr istrati tion

  • n by Month

th

Registered

Suppliers

23%

  • f Suppliers

have active accounts

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SLIDE 29

CAL Procure

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Purposes: Prevent security and performance risks and promote tech collaboration New Process accessed at bit.ly/SFCIOReview allows for:

  • Improved accountability using ServiceNow ticketing system
  • DT continues its commitment to respond within 5 working days.
  • Policy pre-approves items unlikely to pose a security or performance

risk: Includes most desktop computers, monitors, and peripherals. Please use CIO Review to consult DT early early on

  • n regarding your major

technology initiatives

COIT 10/18/2018

CIO Review: New Process as of July 2018

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31 COIT 10/18/2018

DT Tech Procurement Resources

Ne Next xt Meet eting! ! Technology Procurement Information Sharing Group Wed 10/31, 1:00pm-3:00pm DT Offices @ 1South Van Ness Tech ch Contra tracts cts Info: DTPortal.sfgov.org, click on “Technology Procurement Information.” Contact: DT Procurement Manager, Hao.Xi Xie@sfgov e@sfgov.or

  • rg
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City Employee Experience

32

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33 COIT 10/18/2018

City Employee Experience – Microsoft O365

  • Power BI

BI Premiu ium Su Subscrip iptio ion – supports data visualization using the 0365 office suite

  • Mo

Modern Sh SharePoi

  • int Sit

Sites – light and quick to build, informative for projects

  • Micr

Micros

  • soft

ft Team eams – platform for workplace chats, meetings, notes, and collaboration, integrates with 3rd party apps

  • Out

Outlo look on

  • n the

the Web, eb, Of Offic fice Onl Onlin ine, and and mo mobi bile le app apps – access 24/7, anywhere, globally

  • Proj
  • ject Onl

Online for

  • r colla
  • llabor
  • rative pr

proj

  • jects – PMP methodology for larger projects
  • Li

Live dash dashboards – for CCSF departments to track and manage licenses, storage used, usage of MS products (Sharepoint, OneDrive, Skype, etc.)

  • Enh

Enhanced Sec Securit ity wi with Mu Mult lti-factor Auth Authentic icatio ion - MFA integrated with 0365 and rolling out across City over the course of coming months

  • Aut

Automatic ic de detectio ion and and no notific tificatio ion of

  • f com
  • mpromised O3

O365 acc accou

  • unts – enh

enhanced too

  • ols inc

nclu lude So Solar ar Wind nds and and Sp Splunk

  • 0365 Adm

Admin in gr grou

  • up me

meets qua quarterly ly to

  • di

discuss fea eatures and and upd updates – robust documentation developed for City IT Staff

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SF Employee Portal Update

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Employee Self-Service – New Features:

  • Open Enrollment (eBenefits)
  • Direct Deposit Changes
  • W-4 Tax Withholding Changes

SF Employee Portal for All Employees:

  • 22,000 (of 35,000 total) employees have SF

Employee Portal access now

  • Complete phased rollout to remaining

employees by March 2019

  • Remaining departments:
  • Public Health
  • Public Works
  • Public Utilities
  • City Attorney
  • SFMTA
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Risk Management

35

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36 COIT 10/18/2018

Risk Management and Disaster Preparedness

Ci City has has adop adopted NI NIST T Cyb Cybersecurit ity Fr Framewor

  • rk (F

(Fed ederal l and and Ind ndustry St Stan andard)

  • Updated Cybersecurity Policy to introduce risk assessment, approved by COIT in June 2018
  • Completed DT NIST Capability and Risk Assessment; starting assessment for DPH (goal to complete

all City departments by June 2019) Cyb Cybersecurit ity Train ainin ing and and Awareness St Standard was as app approved by y COI OIT T in n Oc October 2017.

  • Cybersecurity training platform rolled out. ~5000 City workers have been trained
  • Phishing prevention campaign rolled out to DT using Cybersecurity platform, adopting Citywide

Upd pdated Di Disaster Preparedness, Resp espon

  • nse, Rec

ecovery ry, and and Res esil ilie iency Polic

  • licy, ini

nitia iall lly app approved by y COI OIT T in n Sep September of

  • f 2016
  • Installed Disaster Recovery technologies to create resilient, multi data center City Cloud
  • Implemented and tested Disaster Recovery for DT (IAM , Active Directory, GIS, SFTP), Controller (FSP,

Jump server) and TTX (Aumentum)

  • Developing Disaster Recovery solutions for Port, HSS, 311, Controller and TTX

Imp mple lementin ing Cyb Cybersecurit ity tech echnol

  • log
  • gie

ies: vulnerability scanning (completed), log management (completed), patching (in progress), network security (in progress), 24/7/365 monitoring and response (RFP)

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Data Architecture

37

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38 COIT 10/18/2018

Data Architecture

GO GOAL: Connect data across City systems to support improved service delivery, budgeting, planning, and policy insights. Co Completed:

  • Tea

eam has has bu buil ilt mod

  • del for
  • r da

data integration an and an analy lytics – this is the model that will allow systems to talk and share data with each other

  • Im

Improved acce access to to da data through Op Open Da Data Por

  • rtal – encouraged 37% growth in users

downloading data over last year, 1.4 million API requests per month over last Fiscal Year

  • Publishing standards de

developed al allo lowing Da Data Us User ers s an and Cus Custodia ians to to up upload their da data se sets ts to to Op Open Da Data por portal – 473 unique data sets

  • Da

Data Vis Visuali lization Trainin ing – 227 staff from 26 departments trained , 11 departments fully adopted PowerBI as primary BI intelligence platform

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39 COIT 10/18/2018

Data Architecture

Next xt St Steps:

  • Evaluatio

ion of

  • f cur

current state – using Civic Bridge partnership to assess current state, complete by end of December, 2018

  • Cr

Creation of

  • f da

data ar architecture wor

  • rking gr

group – to provide input on Citywide strategy, discuss milestones that have been completed and identify milestones

  • Wor
  • rkin

ing gr group will ll de develop rec ecommendations s abo about vi visio ion, strategy an and implementation – targeting Summer 2019

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  • 8. Public Comment

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