Commercial Repayment Center Portal (CRCP) High Level Overview CRCP - - PowerPoint PPT Presentation

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Commercial Repayment Center Portal (CRCP) High Level Overview CRCP - - PowerPoint PPT Presentation

Mar 14, 2023 116 likes •872 views

Commercial Repayment Center Portal (CRCP) High Level Overview CRCP Overview Benefits of using CRCP How to get started using the application Basic CRCP Functions Future Enhancements Additional Resources Benefits of using CRCP

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SLIDE 1

Commercial Repayment Center Portal (CRCP) High Level Overview

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SLIDE 2

CRCP Overview

  • Benefits of using CRCP
  • How to get started using the application
  • Basic CRCP Functions
  • Future Enhancements
  • Additional Resources
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Benefits of using CRCP

  • Web based application
  • Self-service tool for exchange of information

between CRC and GHP debtors

  • Employers/Other Plan Sponsors
  • Insurers
  • Third Party Administrator (TPA)
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SLIDE 4

Benefits of using CRCP,

continued

  • View demand information and submit

documented defense information

  • View and track demand information (including

financial data, defense status, and correspondence history)

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SLIDE 5

View Demand Letter Information

  • All demands

– Demand letter ID, letter date and status

  • Open demands

– Original demand amount, employer name and TIN, and insurer name and TIN – Beneficiaries included in the demand letter

  • Masked Medicare ID, beneficiary name, original case

amount and case status

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SLIDE 6

Upload Valid Defense Documentation

  • Identify beneficiaries to be associated to the

defense

  • View information on previously submitted

defense

– File Name, submission date, submitter, and associated beneficiaries

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SLIDE 7

View Case-Specific Information

  • Beneficiary Information

– Beneficiary name, masked Medicare ID, Insurance group ID and Insurance policy ID

  • Financial Information

– Account Receivable date, principal collected and adjusted amounts – Interest rate, interest start date, interest accrued and interest collected

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SLIDE 8

View Case-Specific Information, 2

  • Non-defense-related letter information

– Correspondence sent to the CRC

  • Document ID, date received and letter description

– Correspondence that the CRC has sent

  • Letter ID, date sent and letter description
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SLIDE 9

View Case-Specific Information, 3

  • Defense information

– Incoming defense information (submitted on CRCP

  • r mailed to CRC)
  • Document ID, Defense Number and date received

– CRC responses to defense

  • Letter ID, decision and decision date
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SLIDE 10

Getting Started

Users must complete a two-step process to register and setup a new account:

  • Step 1: Personal Identification Number (PIN)

Request performed by the Authorized Representative, or another person on the Authorized Representative’s behalf

  • Step 2: Account Setup performed by the

Account Manager

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SLIDE 11

Authorized Representative

  • Legal authority to bind the company to a

contract and the terms of the CRCP requirements

  • Note: If the person named as the Authorized

Representative needs to be replaced after the registration has been completed, the Account Manager can make the change in CRCP

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SLIDE 12

Authorized Representative, 2

  • Complete the PIN Request
  • Designate the Account Manager
  • Approve Account Setup
  • Sign and return the Profile Report
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Authorized Representative, 3

  • Cannot be a CRCP user
  • Cannot be the Account Manager or Account

Designee

  • Can register as the Account Representative for

more than one CRCP account

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SLIDE 14

PIN Request on the CRCP

PIN Request requires

  • Account Type selection
  • Company Tax Identification Number (TIN)
  • Authorized Representative contact information
  • Name, Job Title, Address, Phone and E-mail
  • Letter Information (Defense or Demand)
  • Letter ID
  • Key piece of information from the letter
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SLIDE 15

CRCP Login

Did You Know…Many of the CRCP screens have a ‘Print this page’ link in the top right hand corner?

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Welcome Page

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PIN Request Page

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SLIDE 18

AR Information Page

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Pin Request Summary

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PIN Request Completed

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Next Steps

  • CRCP validates PIN Request information
  • CRC mails letter to Authorized Representative

within 12 business days

  • Includes the Account ID and PIN
  • Sent to the business mailing address on letter

used to submit PIN Request

  • Contact the CRC if letter is not received within

12 business days

  • CRC Phone: 1-855-798-2627
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SLIDE 22

Next Steps

  • Authorized Representative
  • Must give the Account ID and PIN to the Account

Manager

  • Account Manager
  • Must complete the Account Setup on the CRCP
  • Account ID and PIN are needed to begin
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SLIDE 23

Getting Started, Step 2

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SLIDE 24

Account Manager

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SLIDE 25

Getting Started: Designees

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Account Setup, Login

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Welcome Page, setup

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Account Setup Introduction

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CRCP Account Setup Page

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Account Setup Company Information Page

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Account Manager Personal Information Page

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User Agreement

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Account Manager Login Information Page

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Account Manager Login Information Page, cont.

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Account Manager Summary Information Page

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Account Manager Setup Completed

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Next Steps: Profile Report

  • Within 10 business days of Account Setup

completion, a Profile Report is e-mailed to the Authorized Representative

  • Contact EDI Representative if the Profile Report is

not received within 10 business days

  • EDI Representative Phone: (646) 458-6740
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SLIDE 38

Next Steps, AR

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SLIDE 39

Account Manager

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SLIDE 40

Account Designee

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SLIDE 41

Invitation E-Mail

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SLIDE 42

AD Registration, Login Warning

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Account Designee Registration

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User Agreement and Privacy Policy

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AD Personal Information

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Account Designee Login Information

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AD Registration, Security Questions

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AD Registration Summary

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Account Designee Thank You

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Login Warning Page

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CRCP Welcome Page

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Account Listing and TINs

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SLIDE 53

Account Detail Page

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SLIDE 54

Demand Listing

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Demand Detail Page

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Case Information Page

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SLIDE 57

Select Beneficiaries to lnclude

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SLIDE 58

Upload Defense Page

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Review and Submit Defense

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Defense Submission Confirmation

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Submitted Defense Documents

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Request Letter Access from Account Detail Page

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Request Letter Access Page

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SLIDE 64

Request Letter Access Verification

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Request Letter Access Confirmation

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SLIDE 66

Navigation Menu

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SLIDE 67

User Options

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SLIDE 68

About This Site, CMS Links, and How To… Menus

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SLIDE 69

Reference Manuals Menu

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SLIDE 70

Account Settings Menu

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SLIDE 71

Quick Help

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Additional Resources

  • Curriculum of training materials to assist you,

go to: http://go.cms.gov/CRCP

  • CRCP User Guide – available under the

‘Reference Material’ menu option of the CRCP application (https://www.cob.cms.hhs.gov/CRCP)

  • For assistance with CRCP registration or

technical issues, contact the EDI Department: 1-646-458-6740

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SLIDE 73

Future Enhancements

  • Submit payments for recovery cases on the

CRCP

  • Check the COB&R Overview What’s New page

for announcements: http://go.cms.gov/cobro

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SLIDE 74

Mailbox Questions

COBR-GHP-Comments@cms.hhs.gov