CLIENT BUSINESS REVIEW FY2017 Q3 FY2018 Q2 February 1, 2018 About - - PowerPoint PPT Presentation

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CLIENT BUSINESS REVIEW FY2017 Q3 FY2018 Q2 February 1, 2018 About - - PowerPoint PPT Presentation

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knowledge services STATE OF MAINE CLIENT BUSINESS REVIEW FY2017 Q3 FY2018 Q2 February 1, 2018 About Knowledge Services Serving those who serve others - Founded in 1994 - Certified WBE - Workforce Management Experts - Managed Service

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knowledge services

STATE OF MAINE CLIENT BUSINESS REVIEW FY2017 Q3 – FY2018 Q2

February 1, 2018

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About Knowledge Services

Serving those who serve others

  • Founded in 1994
  • Certified WBE
  • Workforce Management Experts
  • Managed Service Provider (MSP)
  • Vendor Management System (VMS) – dotStaff™
  • Employer of Record (EOR) / Payrolling
  • IC/1099 Compliance Programs
  • Managed Programs
  • Staffing / Recruiting
  • Proven MSP Program Expertise
  • 50 enterprise wide programs in Government, Healthcare,

Banking/Finance, Retail, Food Services, Entertainment

  • MSP for State of Indiana, Maine, Arizona, Tennessee, Florida, Utah, Ohio

and Mississippi

  • All Labor Categories
  • Statement of Work
  • Gig Workforce

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About Knowledge Services

Where we’re located

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  • Indianapolis, IN (Headquarters)
  • Nashville, TN
  • Phoenix, AZ
  • Los Angeles, CA
  • Salt Lake City, UT
  • Tallahassee, FL
  • Augusta, ME
  • Columbus, OH
  • Jackson, MS
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Agenda

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  • Program Overview
  • Program Analytics
  • Strategic Initiatives
  • MSP Best Practices
  • Questions & Answers
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Scope of Services

Serving those who serve others

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Managed Services Program (MSP)

Recruited Temporary Worker Program Contractors / Temporary Workers recruited by the Vendor Network in the Following State Programs:  IT  Medical

  • LPNs
  • RNs
  • CNAs

 Onboarding compliance consistent and streamlined by MSP Program Employer of Record (EOR) Program  No recruitment from Vendor Network required

  • Resource does not work for and/or

was not recruited by one of the Vendors in the MSP Program  KHI manages, on-boards and becomes Employer of Record  KHI validates IC s / 1099s per IRS Guidelines and becomes Agent of Record (Compliance and Risk Mitigation)  Rate structure varies from Rate Card and provides additional cost savings to State IT Project Based / Statement of Work (SOW)  Project up to $750k per PO  Milestones  Deliverables  Time and Materials based

State of Maine

Contractors / Temporary Workers Project / Services Based

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Program Benefits

Serving those who serve others

Soft Dollar Savings

The MSP team reduced administrative burden and saved the State of Maine over $1M (annually) in soft dollar savings by managing the vendor population, including compliance, contract management and day to day MSP operations (reviewing resumes, scheduling interviews, etc.)

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The MSP Team mitigates risk for the State of Maine including Co-Employment, Liability, Background Checks, Insurance, IC/1099 Validation, Double Billing, Licensing & Credentialing, etc. The MSP team also ensures all onboarded resources are properly background checked, e-Verified and all required State of Maine onboarding has been completed prior to the start date

Risk Mitigation & Compliance

The MSP provides the State of Maine access to program data through a variety of reporting tools.

Business Intelligence

The MSP team manages the contract and compliance for 52 vendors across all labor categories

Managing the Vendor Network

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Program Successes

Serving those who serve others

  • Program is expanding to offer Request for Services Project Procurement
  • Intern program with OIT
  • Standardized rate increase request process
  • Standardized process to modify Delivery Orders & adding projects to contractor timesheets
  • H1 Visa renewal process funneled through program
  • Creating policies that impact the State of Maine positively
  • Positive & strong relationship with vendor community

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Program Summary

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*Active is defined as any Vendor/Supplier Submitting Total IT Staffing Suppliers: 52

Summary FY17 Q3 FY17 Q4 FY18 Q1 FY18 Q2 Total

Spend $5,105,285 $4,923,990 $4,421,988 $4,364,595 $18,815,858 Hours Entered 71,859 68,244 57,404 56,579 254,085 Unique HC Entering time 186 178 151 147 N/A Co-Op Spend $45,036 $55,604 $53,586 $47,456 $201,682

Sourcing FY17 Q3 FY17 Q4 FY18 Q1 FY18 Q2 Total

Positions Filled 16 17 19 20 72 Submissions 477 505 325 474 1,781 Submissions / Position 30 30 17 24 25

Vendors / Suppliers FY17 Q3 FY17 Q4 FY18 Q1 FY18 Q2

Actively Participating Vendors/Suppliers 50 52 49 52

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Spend by Month

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Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec FY17 FY18 Spend $6,659,947 $6,317,178 $7,659,994 $6,850,895 $7,613,230 $7,679,083 $5,969,805 $7,476,486 $6,748,859 $6,987,332 $6,608,823 $6,231,518 8.04% 7.63% 9.25% 8.27% 9.19% 9.27% 7.21% 9.03% 8.15% 8.44% 7.98% 7.53% $0 $1,000,000 $2,000,000 $3,000,000 $4,000,000 $5,000,000 $6,000,000 $7,000,000 $8,000,000 $9,000,000

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Spend by Department – Top 10

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OIT, $6,579,528, 34.97% DHHS, $4,607,391, 24.49% DOE, $3,109,846, 16.53% DOL, $2,630,996, 13.98% MRS, $720,856, 3.83% SoS, $663,649, 3.53% DOT, $463,136, 2.46% DMR, $26,520, 0.14% DOJ, $8,052, 0.04% DACF, $5,883, 0.03%

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Spend by Supplier – Top 10

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NTT Data, $2,828,488, 15.03% Randstad, $1,346,454, 7.16% Abilis, $1,329,173, 7.06% Pro Search, Inc., $1,230,706, 6.54% Chandra Technologies, Inc, $1,065,415, 5.66% INFOWAY SOFTWARE, $682,063, 3.62% Integrity Consulting, $650,260, 3.46% Tilson Technology Management, $603,782, 3.21% vTech Solution Inc., $494,374, 2.63% Atlantic Staffing, $421,462, 2.24%

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Redistribution of Spend

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Top 25 Vendor / Suppliers Spend # Resources % of Spend Top 25 Vendor / Suppliers Spend # Resources % of Spend Abilis $311,529 7 10.51% NTT Data $765,249 21 17.53% Randstad $226,780 6 7.65% Randstad $340,042 10 7.79% NTT Data $219,681 7 7.41% Abilis $301,027 8 6.90% vTech Solution Inc. $156,831 6 5.29% Pro Search, Inc. $279,913 9 6.41% Alfa GL $128,633 3 4.34% Chandra Technologies, Inc $259,831 10 5.95% iCST, LLC $115,633 5 3.90% Tilson Technology Management $159,778 4 3.66% Pro Search, Inc. $106,856 3 3.60% Integrity Consulting $158,303 4 3.63% INFOWAY SOFTWARE $94,579 4 3.19% INFOWAY SOFTWARE $147,589 5 3.38% Tilson Technology Management $90,622 2 3.06% iCST, LLC $100,308 3 2.30% AdvanTech, LLC $79,027 1 2.67% vTech Solution Inc. $86,046 4 1.97% Atlantic Staffing $77,131 4 2.60% Millennium Software Inc. $81,865 3 1.88% Professional Technology Integration, Inc. $76,567 5 2.58% AdvanTech, LLC $77,667 1 1.78% NovaLink Solutions $71,392 2 2.41% Serenity Infotech $76,926 2 1.76% Complete Computer Services $65,861 2 2.22% CNET Global Solutions Inc $76,800 2 1.76% Nebula Software Systems $65,775 1 2.22% Atlantic Staffing $67,191 4 1.54% Integrity Consulting $64,185 5 2.17% Stratosphere Technical Consulting, LLC $62,855 1 1.44% Millennium Software Inc. $61,484 3 2.07% TEKsystems $48,343 2 1.11% Spang Associates $57,250 1 1.93% Winxnet, Inc $44,883 1 1.03% Compunnel Software Group $53,683 2 1.81% Eminence $43,943 2 1.01% IPCS $50,780 2 1.71% Compunnel Software Group $42,750 1 0.98% Software People Inc. $50,473 3 1.70% Cygnus professionals inc $41,916 1 0.96% Chandra Technologies, Inc $49,803 4 1.68% Acclaim Systems Inc $41,438 1 0.95% Acclaim Systems Inc $48,431 1 1.63% CAI $40,918 2 0.94% Compass Systems & Programming, Inc $46,311 1 1.56% Meritious Services, Inc $40,368 1 0.92% ConnectTheDots Staffing ( CTD) $42,694 1 1.44% IPCS $40,310 1 0.92% Totals $2,964,127.98 81 81.37% $4,364,594.72 103 78.50%

FY 2014 - Q1 FY 2018 - Q2

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Spend by ME, NE Vendor/Supplier

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ME NE - MA NE - NH NE - RI NE - CT FY17 Q3 $1,830,972 $803,558 $276,776 $47,020 $4,630 FY17 Q4 $1,675,271 $803,647 $223,888 $71,803 FY18 Q1 $1,470,014 $825,735 $153,017 $42,518 FY18 Q2 $1,468,533 $878,971 $112,128 $12,865 34.25% 17.60% 4.07% 0.93% 0.02% $0 $200,000 $400,000 $600,000 $800,000 $1,000,000 $1,200,000 $1,400,000 $1,600,000 $1,800,000 $2,000,000

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Strategic Initiatives

Serving those who serve others

  • Eliminate usage of Independent Contractors/1099’s in all KS MSP programs
  • Sub-Vendor audit to identify & mitigate risk for the State
  • H1B audit to identify & mitigate risk for the State
  • Rate analysis

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MSP Best Practices

Serving those who serve others

  • Independent Verification and Validation
  • Standardize processes and procurement within statement of work services
  • Emerging Workforce
  • Expand talent pool, with a path to State employment
  • Vendor-funded technical training

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Questions

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Contact Us

Brian Whitley

Program Manager brianw@knowledgeservices.com

Bill Evans

VP, Professional Services bille@knowledgeservices.com

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Kathryn Carey

Program Specialist kathrync@knowledgeservices.com

Andrea Connell

Director, MSP Programs andreac@knowledgeservices.com

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Thank you