Client Behavior Change: Is Technology the Answer? July 30, 2018 - - PowerPoint PPT Presentation

July 30, 2018

cFive™ is a trademark of cFive Solutions, Inc.

Client Behavior Change: Is Technology the Answer?

Introductions

Jim Newman VP Sales & Marketing, cFive Solutions Guy Mahoney VP Engineering, cFive Solutions

Why We Are Here

"PROTECTING THE COMMUNITY, SERVING JUSTICE AND CHANGING LIVES"

Behavior Change

Most behavior change frameworks fall into two categories: Behavior Change Theories Design Principles

How Behavior Change Comes About

Motivation

Environmental Change Take Steps Epiphany

Why People Don’t Succeed

Rely on willpower Ignoring the environment Failing to replace old behaviors with new ones Under-estimating the power of triggers Focusing on abstract goals Attempting big changes

Does Technology Influence Behavior?

Can Technology Persuade Behavior?

Can Technology Persuade Behavior?

Founded in 1963. Behavior change model. Uses philosophy of small changes lead to long‐term results.

Can Technology Persuade Behavior?

Facilitates the practical implementation of behavior change programs while integrating a clear understanding of how the program influences therapeutic targets.

Can Technology Persuade Behavior?

Video Link: https://youtu.be/Yq9J7ORksRY

Why is Mobile Technology so Effective?

Near Ubiquity Automation Always Available Unparalleled Access Flexible Cost Effective Scalable Customizable

Smartphones: Game Changer

How many smartphones are there in the U.S.?

2010: 62.7 Million 2017: _____ Million 2022: _____ Million (Est.)

2017: 224.3 Million 2022: 270.7 Million (Est) SOURCE: https://www.statista.com/statistics/201182/forecast‐of‐smartphone‐users‐in‐the‐us/

Smartphones: Game Changer 77% Americans own a smartphone 92% age 18-29 own a smartphone

Average US Adult checks cell phone 50 – 160+ times a day 90% smartphone owners use their phone for other uses, aside from calls and texting

Smartphone: More Than A Phone 51%

Purchase Goods

90%

Get Directions

33% Watch Movie / TV 55%

Get News

67%

Listen to Music

9%

Mobile Dating

47%

Video Call

• r Chat

81%

Text

Big Leaps and Small Steps in Supervision

Big Leaps Small Steps

Advocating Tiny Habits Small Behavior Changes

Based on model from BJ Fogg, Stanford University

You Do Frequently Takes Little Time Requires Little Effort

A Tiny Habit is a Behavior That…

Choosing the right habits; enabling other habits

Making an appointment Keeping a commitment Keeping a job Positive family member

LARGER BEHAVIORS SMALLER HABITS

Small Behavior Changes in Community Supervision

Keeping Appointments

Example of Small Behavior Changes in Community Supervision Catalyst

I didn’t know I had an appointment I forgot I had an appointment I don’t know how to get there Did I attend? What did I learn?

Exercise: Creating A Tiny Habit In Community Supervision

Go small!

• Who
• When
• Where
• Action
• Trigger
• Motivation
• Reward

Behavior Specific Outcome Map

Exercise: Changing Behavior Group Exercise: Find Employment

Break the Large Leap into Small Steps.

Exercise: Changing Behavior Group Exercise: Find Employment

Starting point depends on individual

Variables: Adult/Juvenile, Gender, Age, Education, Maturity Level, Level of Motivation to Change, etc.

Some need more guided process/approach

Reminders to get up, get dressed, get a haircut, find newspaper, etc.

Group Exercise:

What are the steps a client needs to take to become employed?

Exercise: Changing Behavior Group Exercise: Find Employment Behavior Specific Outcome Map

Go Small Who, When, Where Action, Trigger, Motivation, Reward START: Get Up, Get Dressed

• Get Up, Get Dressed, Write down one job skill that you have
• Get Up, Get Dressed, Write down one personal strength
• Get Up, Get Dressed, Write down one job that could use your skills
• r strengths

Leads to…

• When you get off the bus, as you walk home take a picture of one

place of business where you could work and text it to me

cFive Worksheet from Presentation – Part 1

cFive Worksheet from Presentation – Part 2

“Nathan”

Male, 23-years old Education Level: dropped out of school in grade 11 Offense: Shoplifting (less than $500) Currently Unemployed Skills/Job History:

• Fast-food: 6 months at McDonalds, 4 months at Tacos to Go, 1

year at Chicken Supreme

• Retail: 3 months at AutoZone, 8 months at T-shirts Plus
• Construction: 4 months on roofing crew, 6 months at gravel pit

Other:

• Single
• Lives with sister and her family

“Albert”

Male, 52-years old Offense: Trespassing, Burglary, breaking and entering Education Level: high school graduate Currently Unemployed Skills/Job History: has worked primarily as landscaping and snow removal laborer

• Landscape and maintenance crew, XYZ Property Mgmt, 3 years
• Landscape/snow removal team, Vista Senior Living complex, 2 years
• Parking lot maintenance, Kmart, 1 year
• Cart wrangler and parking lot crew, Green grocery store, 1.5 years

Other:

• Married, 4 kids (ages 8 - 27)
• Spanish is primary language

“Sarah”

Female, 35-years old Offense: DUI Education Level: one year of junior college Currently Unemployed Skills/Job History:

• ABC Accounting, receptionist/mail clerk, 1 year
• Smith Real Estate, receptionist, 2 years
• Applebee’s, Greeter, 3 years

Other:

• Divorced, 2 kids (ages 4 and 8) – primary care giver
• First offense
• Wrecked Car during incident, must rely on public transportation
• Home is located 10 blocks from bus stop

Group Exercise: Behavior Change vs Compliance

(Positive vs Negative Reinforcement)

Building Life Skills: Critical Thinking, Planning, Communication, Follow Through Encourage Accountability: Attend meetings, appointments, meet

• requirements. (community service, drug tests)

Personal Development: Understand barriers, identify triggers, learn problem resolution processes, facilitate positive relationships, identify resources/influencers/mentors Long‐term Coping Mechanisms: Learn how to map out processes, identify situational roadblocks, Empower / Build Self Esteem: Feedback loops provide positive, accomplishments, reward positive behavior

Future Uses for Technology for Behavior Change in Community Supervision Engage Clients And Contribute To Their Success Is Vital.

Can Software Change Client Behavior?

• What We Do Now
• Starts with small

changes

• Technology as a force

multiplier

• Long-Term View:

Technology, Behavior Change, and Community Supervision (Long-term Change)

Based on model from BJ Fogg, Stanford University

Use Technology to Reinforce Case Plans Enforce incentive and sanctioning strategies

Standardizing responses Immediate/swift reaction Promote/reinforce positive actions Provide reminders and notifications

For Recap of Tiny Habit Group Exercise

Please provide us your name and email

Discussion and Questions

Contact Info

Jim Newman jnewman@cfive.com Guy Mahoney gmahoney@cfive.com