Center for Conflict Resolution M E D I ATI ON , GR I E VAN CE AN - - PowerPoint PPT Presentation
Center for Conflict Resolution M E D I ATI ON , GR I E VAN CE AN D CON F LI CT R E S OLU TI ON TR AI N I N G R E S OU R CE S Rae Kyritsi, J.D. Pari Karim, J.D. Programs Director Training Director About Center for Conflict Resolution
M E D I ATI ON , GR I E VAN CE AN D CON F LI CT R E S OLU TI ON TR AI N I N G R E S OU R CE S
Rae Kyritsi, J.D. Pari Karim, J.D. Programs Director Training Director
Mission History Programs Volunteers Training Services Funding Sources
Assist clients in navigating agency grievance
process
Phone conciliation Mediation Services are not limited to clients receiving
services
Difficulty communicating with case managers Reductions or perceived reductions in benefits Problems with paperwork Problems with agency staff
Facilitative Model Neutral, third-party mediator
Mediation is a free resource Empowers parties to control the outcome of the case Time for clients and agency representatives to
express themselves
Facilitates a more efficient use of agency resources Neutral process
Client self-referral through hotline Case worker referral Agency management referral
Call the hotline:
At CCR we offer training in:
Mediation Conflict Management and Resolution Negotiation Communication
Causes of Conflict Conflict Styles Interest-based Bargaining Communication Skills Mediation CARE Hotline
To increase awareness of how conflicts arise To create strategic responses to managing conflict To practice and build skills around conflict
resolution
To understand your personal approaches to conflict To see conflict as an opportunity for positive change
Improves relationships with clients and colleagues (and relationships at
home, too!)
Creates mindfulness about how we approach conflict Gives you proven strategies to approach conflict Resources for you and for your clients Gives perspective on where conflict comes from CEU’s!!