Call Service Desk at 503-945-5623 option #3 for technical support. - - PowerPoint PPT Presentation

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Call Service Desk at 503-945-5623 option #3 for technical support. - - PowerPoint PPT Presentation

Nov 15, 2023 149 likes •361 views

Need Help? Call Service Desk at 503-945-5623 option #3 for technical support. Please MUTE your Skype room. If you DO NOT have audio/headset; you will need to select Dont join audio and youll need to Join by phone by

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Need Help? Call Service Desk at 503-945-5623 option #3 for technical support.

  • Please MUTE your Skype room.
  • If you DO NOT have audio/headset; you will need to select

“Don’t join audio” and you’ll need to Join by phone by calling  +1 (503) 934-1400  Conference ID: 9669451

  • If you are at a group site, please email

PROGRAM ACCURACY-North Region PROGRAM.ACCNorth@dhsoha.state.or.us with a class roster and include the participants: First and last name, and OR#

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Accuracy Lab Common Chil ild Support Errors

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  • Most common errors found
  • What screens to use
  • What counts?
  • Conversions-How often is this received?
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Common Error: Using incorrect verification Best Practice: Verify one month of recent and representative income to determine earnings.

Chil ild Support Error #1

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 Using Child Support Screens (SMUX, SMU1, SAPH, SMEH)  Contribution Check/Receipts  Support agreement  Correspondence on support payments  Court record  Statement of person providing income-in-kind or child support

Acceptable Forms of f Verification

Multiple Program Worker Guides MP-2: Verifying Client Information

  • 6. Income: C/D

https://apps.state.or.us/cf1/EligManual/EMnlFrame.htm?Page+ID=13-toc

Acceptable Forms of Verif ification

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Example #1

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Example #2

Questions??

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Common Error: Incorrectly calculating child support depending on how often it is received Best Practice: : Prospective budgeting requires using all available information (verification of past income, collateral contacts and conversations with the client) to project future income

Chil ild Support Error #2

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LOPES, MARIO 500 SPOON STREET BEND, OR 97001 777-88-9999 SMITH, LANA 300 FORK RD PORTLAND, OR 97233

666-55-4444

FANCY PAINTING, INC 532 S AVE SALEM, OR 97301

OLEG 111-22-3333 11-28-97 SON BOB 235-64-8019 01-01-01 SON ASHLIE 350-34-6090 05-22-15 DAUGHTER

SMU1, 234AA11111B41

EXAMPLE #3 #3

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266.00 17544.71 18828.71 Do not use Court Ordered Child Support amount on this page.

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SMU1

SMU1, 234AA11111B41

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Example #4

DAVIDSON, ALEX 687 NW RIGS STREET TIGARD, OR 97331 221-56-0887 LUCKY, HOPE 54125 205TH AVE UNIT 13 PORTLAND, OR 97233

487-33-0330

FANCY PAINTING, INC 532 S AVE SALEM, OR 97301

TASHA 540-88-6078 11-28-05 DAUGHTER

SMU1, 548CD11111B41

350.00 Do not use Court Ordered Child Support amount on this page.

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EXAMPLE

SMU1

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Questi tions??

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Common Error: Cash medical support is missed on SMUX or not included and addressed. Best Practice: : Always remember to check the first page

  • f SMUX to see if cash medical support is ordered. If so

see program specific guidelines on how to address and count for the case.

Chil ild Support Error #3

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SNAP: Narrate if any part of the child support is used for medical costs Yes: Cash medical support is excluded: use SUP AMOUNT on SMR1 screen. No: Cash medical support is included: use CHECK AMT on SMR1 screen. ERDC/OSIP/OSIPM/QMB: Cash medical support is included in determining countable income. TANF: Cash medical support is excluded in determining countable income.

How to Count Medic ical Support fo for Diff ifferent Programs

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OLIVER, JOHN 123 WALL STREET NEW YORK, NY 10001 111-82-8745 JONNTSON, MELISA 456 MAIN STREET PORTLAND, OR 97233

540-85-8543

HOME BOX OFFICE 1100 AVE OF THE AMERICANS NEW YORK, NY 10036

JON 111-22-3333 11-28-99 SON BOB 235-64-8019 01-01-01 SON ASHLIE 350-34-6090 05-22-15 DAUGHTER

Do not use Court Ordered Child Support and Medical Support amounts on this page.

SMU1, 234AA11111B41

EXAMPLE #5

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JONTSON, MELISA

SMR1

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SMU1, 234AA11111B41

Questi tions??

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Common Error: Worker does not verify who the child support is being paid to, resulting in either incorrectly counting or not counting income on the case. Best Practice: : Check SMEH to determine who the child support payments are being made to.

Chil ild Support Error #4

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SMU1, 111AA11111A41

JASON 111-22-3333 01-01-96 SON WILLIAM 235-64-8019 05-21-99 SON

EXAMPLE #6

KING, JOHN 800 WINTER RD PORTLAND, OR 97229 658-25-4587 KING, KATE 333 NE SPRING ST PORTLAND, OR 97233

457-25-6599

ABC CONSTRUCTION, LLC 999 SE 1ST RD BEAVERTON, OR 97235

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SMEH

NORLEY, KATE BOFA

KING, JAMES CHASE KING, KATE BOFA KING, JAMES CHASE KING, KATE BOFA

KING, JAMES CHASE

SMEH, 111AA11111A41

NORLEY, KATE BOFA

KING, JAMES CHASE KING, KATE BOFA KING, KATE BOFA

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Questi tions??

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  • Staff tools fo

for SNAP, ERDC, and TANF

  • Don’t forget to check your I-learn fo

for additional resources.

  • Want to le

learn more about eli ligibility screens? Contact your lo local Quality Assurance Region team fo for IE IEVS train ining.

Questi tions?

Need more help?

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Email questions to your Region Teams at: District 1, 3 , 4: PROGRAM ACCURACY-West Region (PROGRAM.ACCWest@dhsoha.state.or.us) District 2, 9, 15, 16: PROGRAM ACCURACY-North Region (PROGRAM.ACCNorth@dhsoha.state.or.us) District 5, 6, 7, 8, 10, 11: PROGRAM ACCURACY-South Region (PROGRAM.ACCSouth@dhsoha.state.or.us) District 12, 13, 14: PROGRAM ACCURACY-East Region (PROGRAM.ACCEast@dhsoha.state.or.us) Presentation brought to you by the North Region Team: Stephanie Cooke, Yelena Levchenkova, Jean Cubic, Jouly Lao

Thank you and enjoy the rest of your day!

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