Mark Heintzman C H E RY L Cheryl Meredith T H E P O W E R O F E M O T I O N A L I N T E L L I G E N C E T O D AY Õ S ¥ What is Emotional O U T C O M E S Intelligence? ¥ Why is EQ so Powerful? Then Job arose and tore his robe and ¥ Strategies to shaved his head, and he fell to the ground Unleash EQÕs and worshiped. He said, ÒNaked I came Power in Our from my motherÕs womb, And naked I shall Leadership return there. The LORD gave and the LORD has taken away. Blessed be the name of the LORD.Ó Job 1:20,21
¥ Knowing what is happening inside you and managing it positively ¥ Awareness of what is happening with people around you and engaging ¥ ÒBehold you desire truth in my with positive effect innermost being and in my hidden part you will make me ¥ ÒWatch over your heart with all diligence for from it flows the springs of life.Ó Prov. 4:23 know wisdom.Ó Psalms 51:6 T H E G A P I N T E N T I O N I M PA C T ¥ Aware of your emotional state and why you E M O T I O N A L I N T E L L I G E N C E feel that way ¥ Ability to manage your emotions towards a positive impact
¥ Aware of otherÕs emotional state I N T E N T I O N I M PA C T If you were this worker, what impact might the pastorÕs ¥ Able to engage towards a positive impact response have had on you personally? If you were this worker, what impact might his response have had on your workplace? A S A L E A D E R T H E B R A I N ¥ Pair up with someone new ¥ Share a time your Thinking Function IMPACT was different than your INTENT, Feeling Function describing the situation ¥ How might Emotional Intelligence have played a role in what happened?
P R E F R O N TA L C O RT E X IQ Working Memory Analyze Information Veto Emotional Impulse ! ! I T Õ S Y O U R B O S S
C O M P L E X T H O U G H T F E E L I N G F U N C T I O N ¥ Decision Making ¥ The Amygdala ¥ Strategizing ¥ Detects Threats ¥ Prioritizing ¥ Fight Flight or Freeze ¥ Big Picture Thinking ¥ Stores Emotional Memories O U R M I N D ¥ Right Now Thinking ¥ Future Consequences A N D D A N G E R ¥ Responds L I M B I C S Y S T E M ¥ Does not differentiate between ¥ Real or Imagined Threat ¥ Physical and Social or Emotional Threat ¥ Emotional Hijack
¥ Amygdala ¥ Physical Emotional Hijack Detects Threat Danger ¥ Release Chemicals into ¥ Memory the Body ¥ Chemicals Reduce ¥ Retelling ce Complex Thought ght ¥ Perception ¥ Reactionary Behavior ¥ NOT FEELING ¥ Overreacting ¥ Defensive ¥ Respected F I G H T O R F L I G H T ¥ Aloof/Shut Down T H I N K I N G ¥ Safe ¥ Black /White Thinking ¥ Missing Big Picture/ ¥ I Belong Hyper Focusing ¥ Not Listening ¥ Valued ¥ Blaming ¥ Competent ¥ Protective/Victim ¥ Accusing/Attacking
¥ acceptance respect be liked !"#$#%&'()*+&,- ! M Y T R I G G E R S ¥ be understood be needed be valued ¥ Pair up with someone new ¥ be in control be right be treated fairly ¥ Tell a story of when 73'&/38( 9&*4%311( ./&/01( 234/&*%/5( 60/#%#"5( you realized you ¥ attention comfort freedom ! ! ! ! ! were being ":!2$/2$! ":!2$/2$! "#$%&'($! "41$! ":!2$/2$!,8! ,8!2&8$.6! ,8! )*+,-.&/ &5)%).6!.,! 0,/.-,%!,($-! ¥ peacefulness balance consistency triggered 0$!.,! +-$7)0.! $($/.23! ;).1! $<9).&5%$! ,.1$-23! .1$!/$&-! ,.1$-23! $=01&/>$ ¥ What was the source ¥ order variety love 89.9-$ 3! 3! of the trigger? ¥ predictability safety included R E C O G N I Z E T H E G R O W I N G I N P O W E R O F G R AT I T U D E R E F L E C T S E L F - AWA R E N E S S R E S P O N D
G R AT I T U D E EMOTIONS ATTACH TO YOUR CELLS E M O T I O N S ¥ Releases chemicals R U N E V E RY into your body that S Y S T E M I N change your brain Y O U R B O D Y creating a sense of well-being and expand your ability to create options Y O U R B R A I N C A N N O T P R O C E S S I!"#$%&=(2%&"=&'"(()7&J#1%2*3&"=&'"(().#/& !"#$%&'"(()&*+",%&*#)%-.#/0& F E A R A N D G R AT I T U D E 92%&52%.%."#1&*#3&5(*.121&1-*52&)",(& .#1%2*34&5(*)&*+",%&262()%-.#/7& '"((.21&.#%"&5(*)2(14&92%%.#/&:"3&;#"'& AT THE SAME TIME 8299&:"3&'-*%&)",ࢺ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
I N S C R I P T U R E : L E A D I N G W I T H E Q B E O P E N 3 6 5 Ò D O N O T F E A R S Ó G I V E D I R E C T A N D B U I L D T R U S T G E T M A D O N P U R P O S E C O N S T R U C T I V E F E E D B A C K
L E A D I N G W I T H E Q M A N A G I N G Y O U R A M Y G D A L A S H O W Y O U C A R E ¥ What Triggers You? ¥ Be Open ¥ Build Trust ¥ What Do You Do? ¥ Give Direct and Constructive Feedback ¥ Get Mad on Purpose ¥ Residue or Impact ¥ Show you care ¥ CHOOSE A NEW BEHAVIOR !"#$%&'!"()*&)")+&'' A C T I O N P L A N ,-./01'0//2' ¥ Main Take Aways ' ¥ One area to grow in ' '3145''' ¥ Identify two areas of of f ,36= !"#!$%%&!'#()! ' triggers *#+&,%-!".#(/."! ' ' ' '6-/718' ¥ What can be a new ' way of responding? g? ' ' ' ' '3/-94,3:;<' '
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