Business Leadership for 4IR Dave Ives
Shifting Sh ifting ro role le of of IT IT People People Business does IT Does IT teaches Process Process Business owns IT owns IT teaches, coaches “submit & wait” IT measures Agile Technology Technology On prem, IT led, costly Self-Service Private Bimodal Rigid Public
The Smart, Connected & Automated Enterprise
Digital Twins: Fusing physical and digital PHYSICAL Data Control WORLD Control Data A C E S P S E L P O Data Control E P Intent, Insight, Context Optimization I V Assistance, Insights Measure Task completion DIGITAL Experience Insight, WORLD • Occupancy & Utilization Optimization Measure • Workplace Advisor • Workplace Analytics • Tenant Apps Operations • Employee Productivity, Comfort, Satisfaction • Indoor Mapping, Location, Wayfinding • Mixed Reality • Cognition • Remote Monitoring & Fault Detection • Predictive Maintenance
Impact Customer Experience 2020 By 2020, customer experience will overtake price and product as the key brand differentiator. Productivity 40% of a worker’s productive time 40% is lost when switching tasks. This costs the global economy $450B per year. Speed of Business Organizations embracing digital $100M transformation generate an average of $100M more income each year.
Recommend
More recommend
