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Nov 12, 2023 220 likes •283 views

Business Correspondence The complaint letter! https://github.com/drbean/curriculum/trunk/correspondence complaint Homework Exam Business CorrespondenceThe complaint letter! https://github.com/drbean/curriculum/trunk/correspondence

SLIDE 1

Business Correspondence– The complaint letter! Dr Bean (高來

圭) at

https://github.com/drbean/curriculum/trunk/correspondence complaint Homework Exam

Business Correspondence–The complaint letter!

Dr Bean (高來圭) at https://github.com/drbean/curriculum/trunk/correspondence Mon May 8 13:52:25 CST 2017

SLIDE 2

Business Correspondence– The complaint letter! Dr Bean (高來

圭) at

https://github.com/drbean/curriculum/trunk/correspondence complaint Homework Exam

complaint

SLIDE 3

Business Correspondence– The complaint letter! Dr Bean (高來

圭) at

https://github.com/drbean/curriculum/trunk/correspondence complaint Homework Exam

Homework

SLIDE 4

Business Correspondence– The complaint letter! Dr Bean (高來

圭) at

https://github.com/drbean/curriculum/trunk/correspondence complaint Homework Exam

mango

Write the email to Mr Hiramoto replying to his complaint on p109. Accept responsibility and apologize. Follow the structure in the book on p104.

appreciation of complaint action
acceptance of responsibility
reason for problem
promise to make up for damage
report of efforts to prevent problems in future
forward-looking close

SLIDE 5

Business Correspondence– The complaint letter! Dr Bean (高來

圭) at

https://github.com/drbean/curriculum/trunk/correspondence complaint Homework Exam

Exam

SLIDE 6

Business Correspondence– The complaint letter! Dr Bean (高來

圭) at

https://github.com/drbean/curriculum/trunk/correspondence complaint Homework Exam

reply to a complaint

Reply to Dr Bean’s complaint about the non-delivery to his email address of the e-ticket he ordered on your website. Some details appear in the peach scramble and order exercises. He sent the complaint by email on Tuesday 13 June. You tell him that although the website said the ticket was successfully ordered, it was not in fact successfully ordered. You apologize and ask/tell him (suggest) to order again.