Building the Workforce of the Future DECEMBER 11, 2018 Digital - - PowerPoint PPT Presentation
Building the Workforce of the Future DECEMBER 11, 2018 Digital transformation. Its the hot topic in corporate America today. Executives are being told with increasing frequency that they need a digital transformation strategy- one
DECEMBER 11, 2018
“Digital transformation. It’s the hot topic in corporate America today. Executives are being told with increasing frequency that they need a “digital transformation” strategy- one that incorporates artificial intelligence (AI) and machine learning- or they’re going to be left behind.” Forbes Magazine (May 29, 2018)
Background VERN and ServiceNow Employee Relations System Demo Roadmap to Implementation
questions
mandatory) answered by AFSC team
Delivery mechanisms still available
communications
refinement for AFSC based on cases
implementation for AFSC
GetHR
Manual processes were bogging us down and old fashioned models were hindering creativity and growth
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2 HR service center reps for 10k employees Couldn’t keep up with questions; became a complaint hotline No data to guide decisions Increasingly complex employee issues
Eliminate distractions so both employees and HR could
FOCUS ON WHAT MATTERS MOST.
Double-digit growth business growth
By changing how we work, we were creating the workplace of the future
Shut down email. Turned off phones. Challenged ourselves to work in a new way.
CREATE
a true consumer experience
RE-DEFINE
excellent service
BUILD
digital & technical capabilities
BECOME
self-directed & confident using new tools
GROW
feeder pool for future talent
RE-DEFINE
perception of HR
BECOME
digital citizens
Changing how HR WORKS Changing how EMPLOYEES WORK Tap STRATEGIC POTENTIAL for everyone
Embrace technology Seek ways to automate Be self directed
VERN
the ServiceNow platform
search for their own answer
ServiceNow
HR functional areas, and HRBCs
A service management platform that provides service management solutions for HR services management, IT services management, IT operations management, and IT business management.
VERN
Google, meta tags ensure articles are found
the knowledge base which is current
24-7
HR Resource Team
question that is complex, but is not regarded as employee relations
problem with PTO calculation, etc.
and answer questions fast
when required
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issues, true conflicts and any issue requiring an investigation
in the VERN portal, but issues are re-directed to ER team
hours depending on the type of ER case.
provided when required
Employee Relations
Resource Team
Resources
Functional Area
Employee Relations
sensitive issue
Comp Payroll
Escalate Escalate
Meet VERN!
Over 537,353 searches 3.5 average article rating < 11 hours to close a case
Employees are turning to VERN!
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