BoR (16) 199 Building the gigabit society Eelco Blok
KPN at a glance Mobile 4G netw twork rk with 99% 99% 99% geographi hic and popula lation ion coverage World ld first st natio ionwid ide LoRa network ork for 99% 99% Inter ernet et of Thin ings Fixed network with 72% of househ ehold lds 72% 72% Revenue (1) with downlo load ad speeds of 100 Mbps FTEs (1 ~7 Ebln ) NPS +10 for Consu sumer er Mobile le in ~14 k Brands Q2 2016 Mobile ile 9.5 M customers Retail, Wholesale, Business Market Broadband nd 3.8 M Retail, Wholesale, Business Market Telev levis ision on 2.2 M 2 Retail 1) KPN Group, 2015
The Netherlands scores well on Digital Society & Economy Mainly due to strong connectivity NL has the 2 nd highest DESI score in Europe 0.8 0.7 0.6 0.5 0.4 0.3 0.2 0.1 - Connectivity Human Capital Use of Internet Integration of Digital Technology Digital Public Services 1) OpenSignal; The state of LTE (February 2016) NL leads in connectivity Next Generation Access coverage NL vs EU 1 1.0 100% 0.8 80% 0.6 60% 0.4 Total 0.2 40% Rural - 20% NL BE LU DK UK 0% Fixed Broadband Mobile Broadband Speed Affordability 3 NL EU 1 2014 data, source: EC presentation on broadband market developments in the EU (June 2015)
High investments led to best-in-class connectivity Future connectivity secured by ongoing investment program KPN invested more than peers …and continues to build capacity Capex / Future Sales (%) Investment investment 40 program 2016 programs 30 FttC/FttH VPlus Technology 20 800/1800MHz Virtualization Carrier 10 aggregation 0 IT processes & ~ € 450m savings 2010 2011 2012 2013 2014 2015 2016 Simplification networks program KPN Average peer group 4
Staying ahead of demand for mobile data 1 Rebased to LTE 800 sites end 2014 2 Excluding small cells 5
Best fixed access provider 1 Independent market survey (Q4 2015) 6
Ready to upgrade if demand changes 7
Regulate for the future Regulation should focus on: • A level playing field regarding network access • Faster access to and harmonisation of frequency allocation • Same service, same rules for OTT and telco 8
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