BSRIA Technical Briefing Nicola Gillen Forecasting the future of - - PowerPoint PPT Presentation

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BSRIA Technical Briefing Nicola Gillen Forecasting the future of - - PowerPoint PPT Presentation

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November 2016 BSRIA Technical Briefing Nicola Gillen Forecasting the future of work Our Blog People, Place, Performance Partnering with global clients TECH/ENGINEERING Working will become more flexible, both in time and space

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November 2016

BSRIA Technical Briefing

Nicola Gillen

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Forecasting the future of work

Our Blog – People, Place, Performance

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Partnering with global clients

TECH/ENGINEERING

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81%

  • f senior business

people feel that flexible working improves productivity

45%

  • f UK professionals

work outside their main office for more than half the week

Source: Regus survey of more than 3000 professionals across the UK Source: Regus survey of more than 3000 professionals across the UK

Working will become more flexible, both in time and space

Digitisation and mobility

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Promoting health and well being 1 in 3

European workers are affected by work-related stress according to European surveys*

* & *** Source: Humanspaces, Biophilic Design in the Workplace, 2015, w w w.humanspaces.com ** Source: Health and Safety Executive UK, w w w.hse.gov.uk **** Source: California Energy Commission (CEC) report 2003: A study of office worker performance and indoor environment, w w w.energy.ca.gov

9.9 million

Working days lost due to work-related stress, depression or anxiety in Great Britain in 2014/15**

10-25%

Improvement in employee performance when daylight is available****

15%

Increase in wellbeing and creativity when exposed to greenery and sunlight at work

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CASE STUDY

National Grid

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Workplace Trends | 20151021 | Page 7

THE STARTING POINT

  • Fit for purpose
  • Benchmarked
  • Safe, reliable, sustainable

and productive

  • Asset management plan (10

years) and business case driven

  • Under-utilised buildings
  • Old world workspace
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Workplace Trends | 20151021 | Page 8

THE PHYSICAL PRODUCT

Smart WorkSpace

  • Real flexibility

All employees sharing space at 75-80%

  • Reduced cost

From 11-12sqm to 7-8sqm pp. 27% incl. in capacity.

  • Reduced energy and carbon usage

16% reduction in energy usage

  • Improved workplace effectiveness

12% to 42% of footprint support spaces

  • Increased productivity

8% increase in performance

  • Delighted staff

8% increase in satisfaction in the workplace

  • Brand visibility

increased visibility of brand story throughout

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Creating an environment for attraction and retention

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Aligning the workspace to programmes of change and rebranding

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–

Holistic change programmes with facilities, real estate & end users

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Workplace Trends | 20151021 | Page 12

THE ART OF ENGAGEMENT

Identify the

  • pportunity

Create the vision Create the plan Deliver the change Keep it going

Test to destruction! Live pilot with 250 staff In depth data gathering and research – an evidence base Deployed a design engineering approach 10 week change programme deployed 10 times, one per floor Comprehensive Embed and Grow programme

‘We spend 8 weeks building a floor and 10 weeks on the change management’

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MEASURING THE IMPACT

£

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Workplace Trends | 20151021 | Page 14

PHASE 1 RESULTS 2011-2013

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Workplace Trends | 20151021 | Page 15

PHASE 2: CONNECTING TO BUSINESS PERFORMANCE

PRODUCTION OF WIDGETS KNOWLEDGE ECONOMY

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Workplace Trends | 20151021 | Page 16

THE CHALLENGE SET BY NATIONAL GRID

Most of the work in this field to date has relied on people’s perceptions of productivity But can we objectively determine whether Smart WorkSpace has had a positive effect on productivity?

  • Measure to prove the business case
  • Provides data to evolve & refine the solution
  • Keeps the programme alive - stops the grass

growing back

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Workplace Trends | 20151021 | Page 17

THE STUDY AT A GLANCE

345

RESPONDENTS FROM REDESIGNED OFFICES BUILDINGS

312 ~1 year 4 42%

TOTAL PERCEPTION SURVEY RESPONSES TOTAL COGNITIVE TASK RESPONSES NEW OFFICES HAD BEEN OCCUPIED FOR

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Workplace Trends | 20151021 | Page 18

..RESULTS OF THE COGNITIVE TESTS

Test Old New

Creativity

19% 22%

Cognitive Flexibility

59% 72%

Reasoning/Logic

49% 57%

Average Scores

42% 50% 8% increase in individual performance

In a 3000 ppl site National Grid equate this to £20m in additional productivity

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Working Well

November 9, 2016 Page 19

Panel members: Ashley Wickham | UK & Ireland Business Change Manager, The Estée Lauder Companies Anita Mitchell | Head of Sustainability – Europe, Lend Lease Joanna Yarker | Occupational Psychologist, academic Nicola Gillen (Chairperson) | Global Practice Leader – Strategy+, AECOM Dave Cheshire | Regional Director – Sustainability, AECOM So, let’s talk. Date: Thursday 1 December 2016 – – – So, let’s talk.

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Thank you

nicola.gillen@aecom.com