November 2016 BSRIA Technical Briefing Nicola Gillen
Forecasting the future of work Our Blog – People, Place, Performance
Partnering with global clients TECH/ENGINEERING
Working will become more flexible, both in time and space Digitisation and mobility 81 % of senior business people feel that flexible working Source: Regus improves survey of more than productivity 3000 professionals across the UK 45 % of UK professionals work outside their main office for more Source: Regus survey of more than than half the week 3000 professionals across the UK
Promoting health and well being 1 in 3 15% European workers are Increase in wellbeing and affected by work-related creativity when exposed to stress according to European greenery and sunlight at surveys* work 9.9 million 10-25% Working days lost due to work-related Improvement in stress, depression or anxiety in Great employee performance Britain in 2014/15** when daylight is available **** * & *** Source: Humanspaces, Biophilic Design in the Workplace, 2015, w w w.humanspaces.com ** Source: Health and Safety Executive UK, w w w.hse.gov.uk **** Source: California Energy Commission (CEC) report 2003: A study of office worker performance and indoor environment, w w w.energy.ca.gov
CASE STUDY National Grid
THE STARTING POINT • Fit for purpose • Benchmarked • Safe, reliable, sustainable and productive • Asset management plan (10 years) and business case driven • Under-utilised buildings • Old world workspace Workplace Trends | 20151021 | Page 7
THE PHYSICAL PRODUCT Smart WorkSpace • Real flexibility All employees sharing space at 75-80% • From 11-12sqm to 7-8sqm pp. 27% incl. in capacity . Reduced cost • Reduced energy and carbon usage 16% reduction in energy usage • Improved workplace effectiveness 12% to 42% of footprint support spaces • Increased productivity 8% increase in performance • 8% increase in satisfaction in the workplace Delighted staff • increased visibility of brand story throughout Brand visibility Workplace Trends | 20151021 | Page 8
Creating an environment for attraction and retention
Aligning the workspace to programmes of change and rebranding
Holistic change – programmes with facilities, real estate & end users
THE ART OF ENGAGEMENT ‘We spend 8 weeks building a floor and 10 weeks on the change management’ 10 week change programme deployed Test to destruction! 10 times, one per floor Live pilot with 250 staff Identify the Create the Create Deliver the Keep it opportunity vision the plan change going Deployed a design In depth data Comprehensive engineering approach gathering and Embed and Grow research – an programme evidence base Workplace Trends | 20151021 | Page 12
MEASURING THE IMPACT £
PHASE 1 RESULTS 2011-2013 Workplace Trends | 20151021 | Page 14
PHASE 2: CONNECTING TO BUSINESS PERFORMANCE KNOWLEDGE PRODUCTION ECONOMY OF WIDGETS Workplace Trends | 20151021 | Page 15
THE CHALLENGE SET BY NATIONAL GRID Most of the work in this field to date has relied on people’s perceptions of productivity But can we objectively determine whether Smart WorkSpace has had a positive effect on productivity? • Measure to prove the business case • Provides data to evolve & refine the solution • Keeps the programme alive - stops the grass growing back Workplace Trends | 20151021 | Page 16
THE STUDY AT A GLANCE 345 TOTAL PERCEPTION SURVEY RESPONSES 312 TOTAL COGNITIVE TASK RESPONSES ~1 year NEW OFFICES HAD BEEN OCCUPIED FOR 4 BUILDINGS 42% RESPONDENTS FROM REDESIGNED OFFICES Workplace Trends | 20151021 | Page 17
..RESULTS OF THE COGNITIVE TESTS Test Old New Creativity 19% 22% Cognitive Flexibility 59% 72% 49% 57% Reasoning/Logic 42% 50% Average Scores 8% increase in individual performance In a 3000 ppl site National Grid equate this to £20m in additional productivity Workplace Trends | 20151021 | Page 18
Working Well Date: Thursday 1 December 2016 Panel members: – Ashley Wickham | UK & Ireland Business Change Manager, The Estée Lauder Companies Anita Mitchell | Head of Sustainability – Europe, Lend Lease – Joanna Yarker | Occupational Psychologist, academic – Nicola Gillen (Chairperson) | Global Practice Leader – Strategy+, AECOM Dave Cheshire | Regional Director – Sustainability, AECOM So, let’s talk. So, let’s talk. November 9, 2016 Page 19
Thank you nicola.gillen@aecom.com
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