brighterkind Allan Brazier Director of Hospitality Services b - PowerPoint PPT Presentation

brighterkind

Allan Brazier Director of Hospitality Services

b righterkind signature element…. “To be the best care home company in the UK” 70 care homes Over 3,000 resident's

The BK journey…. Introduction of back of house work with teams Introduction of Compliance Audits

Key points along the Journey Back of House work with catering teams • Introduction of food directory and recipe cards – Allergen’s • Resident feedback led menus • Introduction of Dedicated Texture Modified Diet Training • Brand New FSMS & HACCP Procedures Introduction of Compliance Audits • External Audits completed twice a year • Announced first visit and visibility of Audit questions • Un-Announced Audits introduced at lunch & Dinner • Cycle on Cycle improvements on scores • EHO improvement with 94% homes with 5* or Pass

The BK journey…. Introduction of Destination NACC Points Awards 2018 IDDSI Training Programme Roll out

Key points along the Journey Service Standards Training • A unique training programme developed in house • Roll out programme for all regions • Pocket guides & Trainer packs developed • Investment of Crockery for all homes Destination Points • Purpose built units for each Home • UCC - Thermoplan Beverage Machines • Cappuccino, Latte, Hot Chocolate, Expresso and selection of 8 flavoured Teas • brighterkind branded take away cups, for visiting Relatives & Professionals

Key points along the Journey NACC Awards 2018 • 2 Finalists • Winner of Catering Team of the year 2019 • Best Dressed Male & Female IDDSI • Bespoke Internal Training Programme • Champion Programme for every Home • All delivered before the go live date of April 2019

Chef Forum…. • Operational purpose and benefits – impact on CPRD management • Menu feedback/development 78% of all residents & 96% of all homes • Off site meetings + innovation • Key points of contact for every region • Chef Interviews, Induction & Mentor • Champion for Every Region

Successes factors…. • Compliance Audit Score – YoY Improvement • Customer Satisfaction scores i.e. overall YoY satisfaction Improvements • EHO ratings – 94% 5* or Pass • Texture Modified Diet Training S tat’s – Reduction in choking incidents by over 30%

NACC Awards 2018 Avery Lodge – Grantham Catering Team of the year

Service Standards

F&D Service Standards Training…. Module 1 Table Setting Module 2 Room Service Module 3 Food Presentation Module 4 Service Delivery Module 5 Caring for our Visitors Module 6 Special Diets Module 7 New 2018 Beverage Trolley & Afternoon Tea

Events…. • The Granby / Houndswood • Special Bistro Evening’s

NACC Awards 2018 2 finalists this year Best Dressed Male & Female

AOB & Questions