SLIDE 1
brighterkind Allan Brazier Director of Hospitality Services b - - PowerPoint PPT Presentation
brighterkind Allan Brazier Director of Hospitality Services b - - PowerPoint PPT Presentation
brighterkind Allan Brazier Director of Hospitality Services b righterkind signature element. To be the best care home company in the UK 70 care homes Over 3,000 resident's The BK journey. Introduction of back of house work with
SLIDE 2
SLIDE 3
brighterkind signature element….
“To be the best care home company in the UK”
70 care homes Over 3,000 resident's
SLIDE 4
The BK journey….
Introduction of Compliance Audits Introduction of back of house work with teams
SLIDE 5
Key points along the Journey Back of House work with catering teams Introduction of Compliance Audits
- Introduction of food directory and recipe cards – Allergen’s
- Resident feedback led menus
- Introduction of Dedicated Texture Modified Diet Training
- Brand New FSMS & HACCP Procedures
- External Audits completed twice a year
- Announced first visit and visibility of Audit questions
- Un-Announced Audits introduced at lunch & Dinner
- Cycle on Cycle improvements on scores
- EHO improvement with 94% homes with 5* or Pass
SLIDE 6
The BK journey….
Introduction of Destination Points NACC Awards 2018 IDDSI Training Programme Roll
- ut
SLIDE 7
Key points along the Journey Service Standards Training Destination Points
- A unique training programme developed in house
- Roll out programme for all regions
- Pocket guides & Trainer packs developed
- Investment of Crockery for all homes
- Purpose built units for each Home
- UCC - Thermoplan Beverage Machines
- Cappuccino, Latte, Hot Chocolate, Expresso and selection of 8
flavoured Teas
- brighterkind branded take away cups, for visiting Relatives &
Professionals
SLIDE 8
Key points along the Journey
NACC Awards 2018
- 2 Finalists
- Winner of Catering Team of the year 2019
- Best Dressed Male & Female
IDDSI
- Bespoke Internal Training Programme
- Champion Programme for every Home
- All delivered before the go live date of April 2019
SLIDE 9
- Operational purpose and benefits – impact on
CPRD management
- Menu feedback/development 78% of all residents
& 96% of all homes
- Off site meetings + innovation
- Key points of contact for every region
- Chef Interviews, Induction & Mentor
- Champion for Every Region
Chef Forum….
SLIDE 10
- Compliance Audit Score – YoY Improvement
- Customer Satisfaction scores i.e. overall YoY
satisfaction Improvements
- EHO ratings – 94% 5* or Pass
- Texture Modified Diet Training Stat’s – Reduction
in choking incidents by over 30% Successes factors….
SLIDE 11
Avery Lodge – Grantham NACC Awards 2018 Catering Team of the year
SLIDE 12
Service Standards
SLIDE 13
F&D Service Standards Training….
Module 1 Table Setting Module 2 Room Service Module 3 Food Presentation Module 4 Service Delivery Module 5 Caring for our Visitors Module 6 Special Diets Module 7 New 2018 Beverage Trolley & Afternoon Tea
SLIDE 14
- The Granby / Houndswood
- Special Bistro Evening’s
Events….
SLIDE 15
NACC Awards 2018
2 finalists this year
Best Dressed Male & Female
SLIDE 16