Beta Presentation iSupport Center The Capstone Experience Team - - PowerPoint PPT Presentation

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Nov 21, 2023 32 likes •122 views

Beta Presentation iSupport Center The Capstone Experience Team Sparrow Ryan Hewitt Dianna Kay Brett McMillen Maurice B. Wong Department of Computer Science and Engineering Michigan State University Spring 2011 From Students to

SLIDE 1

From Students… …to Professionals

The Capstone Experience

Beta Presentation

iSupport Center

Team Sparrow

Ryan Hewitt Dianna Kay Brett McMillen Maurice B. Wong Department of Computer Science and Engineering Michigan State University Spring 2011

SLIDE 2

Project Overview

Increase efficiency of Sparrow’s IT Help Desk
Application locator
Monitor and reflect Altiris database
Hardware status mapping
On-Call calendar
Incident notification

The Capstone Experience Team Sparrow Beta Presentation 2

SLIDE 3

System Architecture

The Capstone Experience Team Sparrow Beta Presentation 3

SLIDE 4

iSupport Dashboard

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SLIDE 5

Application Locator

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SLIDE 6

My Incidents

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SLIDE 7

Facility Maps

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SLIDE 8

On-Call Calendar + Reports

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SLIDE 9

What’s left to do?

Aesthetics
Testing/Bug Fixes
Documentation
Video

The Capstone Experience Team Sparrow Beta Presentation 9