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Beta Presentation iSupport Center The Capstone Experience Team - PowerPoint PPT Presentation

Beta Presentation iSupport Center The Capstone Experience Team Sparrow Ryan Hewitt Dianna Kay Brett McMillen Maurice B. Wong Department of Computer Science and Engineering Michigan State University Spring 2011 From Students to


  1. Beta Presentation iSupport Center The Capstone Experience Team Sparrow Ryan Hewitt Dianna Kay Brett McMillen Maurice B. Wong Department of Computer Science and Engineering Michigan State University Spring 2011 From Students… …to Professionals

  2. Project Overview • Increase efficiency of Sparrow’ s IT Help Desk  Application locator  Monitor and reflect Altiris database  Hardware status mapping  On-Call calendar  Incident notification The Capstone Experience Team Sparrow Beta Presentation 2

  3. System Architecture The Capstone Experience Team Sparrow Beta Presentation 3

  4. iSupport Dashboard The Capstone Experience Team Sparrow Beta Presentation 4

  5. Application Locator The Capstone Experience Team Sparrow Beta Presentation 5

  6. My Incidents The Capstone Experience Team Sparrow Beta Presentation 6

  7. Facility Maps The Capstone Experience Team Sparrow Beta Presentation 7

  8. On-Call Calendar + Reports The Capstone Experience Team Sparrow Beta Presentation 8

  9. What ’ s left to do? • Aesthetics • Testing/Bug Fixes • Documentation • Video The Capstone Experience Team Sparrow Beta Presentation 9

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