Beta Presentation iSupport Center The Capstone Experience Team - - PowerPoint PPT Presentation

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Beta Presentation iSupport Center The Capstone Experience Team - - PowerPoint PPT Presentation

Beta Presentation iSupport Center The Capstone Experience Team Sparrow Ryan Hewitt Dianna Kay Brett McMillen Maurice B. Wong Department of Computer Science and Engineering Michigan State University Spring 2011 From Students to


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From Students… …to Professionals

The Capstone Experience

Beta Presentation

iSupport Center

Team Sparrow

Ryan Hewitt Dianna Kay Brett McMillen Maurice B. Wong Department of Computer Science and Engineering Michigan State University Spring 2011

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Project Overview

  • Increase efficiency of Sparrow’s IT Help Desk
  • Application locator
  • Monitor and reflect Altiris database
  • Hardware status mapping
  • On-Call calendar
  • Incident notification

The Capstone Experience Team Sparrow Beta Presentation 2

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SLIDE 3

System Architecture

The Capstone Experience Team Sparrow Beta Presentation 3

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SLIDE 4

iSupport Dashboard

The Capstone Experience Team Sparrow Beta Presentation 4

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SLIDE 5

Application Locator

The Capstone Experience Team Sparrow Beta Presentation 5

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SLIDE 6

My Incidents

The Capstone Experience Team Sparrow Beta Presentation 6

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SLIDE 7

Facility Maps

The Capstone Experience Team Sparrow Beta Presentation 7

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On-Call Calendar + Reports

The Capstone Experience Team Sparrow Beta Presentation 8

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What’s left to do?

  • Aesthetics
  • Testing/Bug Fixes
  • Documentation
  • Video

The Capstone Experience Team Sparrow Beta Presentation 9