Alpha Presentation iSupport Center The Capstone Experience Team - - PowerPoint PPT Presentation

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Alpha Presentation iSupport Center The Capstone Experience Team - - PowerPoint PPT Presentation

Alpha Presentation iSupport Center The Capstone Experience Team Sparrow Ryan Hewitt Dianna Kay Brett McMillen Maurice B. Wong Department of Computer Science and Engineering Michigan State University Spring 2011 From Students to


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From Students… …to Professionals

The Capstone Experience

Alpha Presentation

iSupport Center

Team Sparrow

Ryan Hewitt Dianna Kay Brett McMillen Maurice B. Wong Department of Computer Science and Engineering Michigan State University Spring 2011

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SLIDE 2

Project Overview

  • Increase efficiency of Sparrow’s IT Help Desk
  • Application search
  • Monitor and reflect Altiris database
  • Hardware status mapping
  • On-Call Calendar
  • Incident notification

The Capstone Experience Team Sparrow Alpha Presentation 2

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SLIDE 3

System Architecture

The Capstone Experience Team Sparrow Alpha Presentation 3

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SLIDE 4

iSupport Dashboard

The Capstone Experience Team Sparrow Alpha Presentation 4

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SLIDE 5

Application Search

The Capstone Experience Team Sparrow Alpha Presentation 5

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SLIDE 6

Incident List

The Capstone Experience Team Sparrow Alpha Presentation 6

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SLIDE 7

Facility Maps

The Capstone Experience Team Sparrow Alpha Presentation 7

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On-Call Calendar

The Capstone Experience Team Sparrow Alpha Presentation 8

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What’s left to do?

  • Ticket/Documentation logs
  • Saving edited facility maps
  • Refine notify feature
  • Manage users
  • Improve aesthetics
  • Testing

The Capstone Experience Team Sparrow Alpha Presentation 9