B/17/15 The only way that NSS can deliver on its future mandate is - - PowerPoint PPT Presentation

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B/17/15 The only way that NSS can deliver on its future mandate is - - PowerPoint PPT Presentation

Mar 31, 2024 618 likes •729 views

1 THE CASE FOR CHANGE THE CASE FOR CHANGE B/17/15 The only way that NSS can deliver on its future mandate is to invest and achieve a revolution The only way that NSS can deliver on its future mandate is to invest and achieve a

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THE CASE FOR CHANGE THE CASE FOR CHANGE

The only way that NSS can deliver on its future mandate is to invest – and achieve a revolution –

B/17/15

The only way that NSS can deliver on its future mandate is to invest – and achieve a revolution – in the way that it delivers digital technologies, solutions and services.

The context for digital in health and social care in Scotland The context for digital in health and social care in Scotland is changing and will continue to change The current situation at NSS is creating pain points for customers and operational issues for NSS Staff

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There are good examples of how digital can help to address the challenges faced by NSS A number of the key conditions for success are already in place to achieve a revolution in the way NSS delivers digital services

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place to achieve a revolution in the way NSS delivers digital services Substantial and sustainable change is required across the

  • rganisation

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CONFIDENTIAL - between PA and NSS

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THE NSS DIGITAL VISION THE NSS DIGITAL VISION

NSS will transform the way that it provides services – using modern digital delivery – through the deployment of common NSS will transform the way that it provides services using modern digital delivery through the deployment of common capabilities, technologies and data, to drive an efficient and scalable shared services capability for the public sector in Scotland. The Digital Vision will be achieved through a set of strategic principles and the implementation of a Digital Blueprint for NSS which will provide a means for translating ideas for digital delivery into live services that deliver value to customers as follows. which will provide a means for translating ideas for digital delivery into live services that deliver value to customers as follows.

Idea Sourced from anywhere and then researched refined Customer value Driven through the delivery of new digital services d i d t St t i i i l researched, refined and prototyped for prioritisation designed to transform user experience Project Prioritised based on Service Operated by an SBU/ i d

  • Customer centered – focused on their outcomes and needs
  • Digital first – removing manual burden
  • Data and evidence based – in decision making and service delivery

A tomated to red ce effort and accelerate deli er Strategic principles customer value, technical complexity and risk and allocated resource for delivery SBU/service and consumed by NSS customers via a range of channels and technologies

  • Automated – to reduce effort and accelerate delivery
  • Agile – to release value quickly
  • Secure – protecting data, our customers and their customers
  • Collaborative – with our customers and partners
  • Innovative – not afraid to experiment and explore safely
  • Accessible

whenever and wherever needed Solution Developed by a multi- disciplinary team through customer collaboration using a robust Agile methodology Live technology Hosted on a cloud- based platform using shared infrastructure & data architecture

  • Accessible – whenever and wherever needed

CONFIDENTIAL - between PA and NSS

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NSS Digital Blueprint NSS Digital Blueprint

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NSS Digital Roadmap NSS Digital Roadmap

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NSS Digital Roadmap NSS Digital Roadmap

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NSS Digital Roadmap NSS Digital Roadmap

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C t t t Current status

  • Strategy signed off by CE & key Directors

Strategy signed off by CE & key Directors

  • Accepted by EMT
  • Joint SROs appointed for strategy delivery
  • Joint SROs appointed for strategy delivery
  • Governance and structure being agreed

K l b i fill d

  • Key roles being filled
  • Prioritisation of resource as part of RAM
  • Communication across NSS commencing
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NSS Digital Transformation Programme Governance & Structure

NSS Board

Chair: Professor Elizabeth Ireland

rporate surance

NSS Digital PMG Ch i tb NSS Board Committee?? tbc

Cor Ass

NSS EMT Chair: Colin Sinclair Chair: tbc

Digital Steering Group Joint SROs: Andy Robertson and M h N il

egic & amme

Approve Responsible Consult / For Information

Digital Transformation Programme Team

Matthew Neilson Members: Carolyn Low, Phil Couser, Lorna Ramsay, Programme Team Leads

Strate Progra

Consult / For Information NSS Board will consult and approve overall NSS Strategy which Digital will form part of

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Operational Lead: tbc PgMS Programme Manager: tbc Other: tbc

Digital Engagement IT

ional

Shared Deliverables SBU Implementation Corporate Implementation PCF Implementation PCFS Implementation Information Governance D li L d Eilidh Delivery Lead: Julie Allan Delivery Lead: James Hall

Operat

Information Lead: tbc CLO Implementation Lead: tbc Lead: tbc TBC Implementation SNBTS Implementation Delivery Lead: Eilidh Prentice V0.1 (11th January 2017) Delivery Lead: Scott Heald Lead: tbc Lead: tbc Lead: tbc

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R l f I l t ti L d Role of Implementation Lead

  • Lead programme implementation within SBU
  • Lead programme implementation within SBU
  • Represent SBU interests

C it SBU

  • Commit SBU resources
  • Lead on specific SBU elements
  • SBU view of issues
  • Link into SBU SMT