Attractions and Activities Tourism and Hospitality information - - PowerPoint PPT Presentation

Tourism and Hospitality information sessions

Attractions and Activities

Tourism and Hospitality information sessions

Government Guidance

• Business set to reopen from July 4
• Include overnight accommodation, pubs, restaurants, cafés and attractions
• Casinos, bowling alleys, indoor soft play, pools and water parks MUST remain closed

Tourism and Hospitality information sessions

• Do not work if you/staff have suspected coronavirus
• The guidance of 2 metres distance should be adhered unless impossible to do so (layout of venue),

when a 1 metre plus distance is advised

• Employers have a duty of care to their staff to ensure safety in the workplace
• Customers should be made aware of the changes to the usual running of the business, using clear

communication and signage

Tourism and Hospitality information sessions

• Increase cleaning rota
• Add handwash stations at entry/exit points
• Encourage ‘team bubbles’ – staff are put on the same rota, minimising contact with more people
• Wearing a facemask in the workplace is not required, but recommended where safe to do so
• Review assessment plan for emergencies

Tourism and Hospitality information sessions

Work flow

• Social distancing markers on floor – particularly at areas of where queues may form
• ‘Walk through’ your venue to test how it might function
• Speak to staff – they work there too and may pick up on things you have missed
• Ensure all staff are fully trained in the new operating procedures
• Plenty of information and signage so customers can understand what they are supposed to do

Tourism and Hospitality information sessions

Cleaning

• Increase cleaning rota
• Be aware of commonly touched places
• Where possible, wedge doors open to reduce contact
• Remove paraphernalia that might get touched (decorative items etc)
• Highlight the heightened cleaning procedures in your risk assessment

Tourism and Hospitality information sessions

Cleaning after suspected coronavirus symptomatic individual

• Normal cleaning will reduce transmission risk, add washing with warm soapy water first to further

reduce risk

• Wear disposable gloves/apron for cleaning – after clean up, these should be double bagged and left

for 72 hrs until disposal

Tourism and Hospitality information sessions

If a guest develops Covid-19:

• They should immediately self isolate
• Request a test
• If confirmed, they should return home immediately – using their own transport if possible and safe

to do so

• Guests staying with them should also return home

Tourism and Hospitality information sessions

Test and Trace

• It is advised that business keep a temporary record of visitors for 21 days
• Try to keep a copy of staff rotas for the same period

Tourism and Hospitality information sessions

Your attraction or activity

• Ensure your website is up to date so visitors can ‘Know Before You Go’
• Is it possible to use signage or a PA system to let visitors know what has changed/how to act
• Consider having a handwash/sanitiser station close to equipment
• Add wash station locations to maps

Tourism and Hospitality information sessions

Your attraction or activity

• Aim to minimise all points of physical contact – contactless payment preferred
• Is it possible to only use pre-booking or timed entry?
• Floor markers or signs offering one-way’ directions?
• Planned response in the event of an accident or emergency – protection of staff/visitors/guests

should be maintained

Tourism and Hospitality information sessions

Entertainment At this time, live music is not allowed at venues.

Tourism and Hospitality information sessions

Links

• The UK Hospitality guidance – written in association with British Association of Leisure Parks, Piers

and Attractions - can be found here: https://www.ukhospitality.org.uk/page/UKHospitalityGuidanceforHospitality

Tourism and Hospitality information sessions

Isle of Wight Council advice and guidance for businesses https://www.iow.gov.uk/Council/OtherServices/Public-Health-Coronavirus-COVID-19/Businesses-and- employers All government information on opening accommodation can be found here https://www.gov.uk/guidance/working-safely-during-coronavirus-covid-19/hotels-and-other-guest- accommodation Risk Assessment from the Health and Safety Executive can be found here https://www.hse.gov.uk/simple-health-safety/risk/index.htm

Tourism and Hospitality information sessions

Tourism and Hospitality information sessions

• Have you read the relevant Government and Public Health guidance documents and do you

understand how they apply to you?

• Visitor Economy guidance: https://www.gov.uk/guidance/working-safely-during-coronavirus-covid-

19/the-visitor-economy

• Public Health guidance: https://www.gov.uk/coronavirus

We’re Good To Go

Tourism and Hospitality information sessions

• Has a Risk Assessment specifically related to COVID-19 been completed for your business?
• Are you or do you have a nominated Health & Safety person who is responsible for checking,

understanding and implementing the relevant guidance for your sector?

• Have your employees/volunteers been consulted and trained on health and safety measures which

you are planning to implement? If you are self-employed or work alone, please select yes.

• Have the results of the risk assessment, and any action undertaken as a result, been shared with

your employees/volunteers? If you are self-employed or work alone, please select yes

We’re Good To Go

Tourism and Hospitality information sessions

• Do you have regular communication with your employees/volunteers to keep them up to date with

working processes and any changes to business activity as a result of COVID-19? If you are self- employed or work alone, please select yes.

• If any employees/volunteers are able to work from home (e.g. back office staff who are not required
• n site), or need to work from home (e.g. clinically vulnerable people), are they doing so? If you are

self-employed or work alone, please select yes.

• Have you implemented frequent and regular processes for cleaning your businesses premises as

indicated in the guidance including disposal arrangements for cleaning products?

We’re Good To Go

Tourism and Hospitality information sessions

• Have you implemented the current government social distancing measures wherever possible in

employee/volunteer only areas of your business, including entrances and exits? If you do not have any employee/volunteer only areas of your business, please select yes.

• Have you reviewed the physical space available at your business, defined the number of

visitors/guests you are able to welcome at any one time, whilst maintaining the current government social distancing measures, and implemented procedures to ensure visitor numbers do not go above this level?

• Is there a process in place (e.g. signage) to communicate to visitors/guests changes on the premises

applicable to COVID-19 in line with the guidance?

We’re Good To Go

Tourism and Hospitality information sessions

• Is there a process in place to encourage and communicate current government social distancing

measures (e.g. floor markers, signage etc.)?

• Have you considered making available hand-washing or hand-sanitising stations in areas where

there is a high risk of transmission by touching surfaces (e.g. retail outlets, food outlets, entrances and exits)?

• Have you considered the particular needs of different groups of workers or individuals when making

adjustments? (e.g. socially distanced queuing not covering accessible entrance points?) It is breaking the law to discriminate, directly or indirectly, against anyone because of a protected characteristic.

We’re Good To Go

Tourism and Hospitality information sessions

• Have you implemented or do you already have appropriate social distancing or contact free check-in

and check-out procedures?

• Have you implemented or do you already have appropriate social distancing or contact free

procedure for guests to contact you during their visit?

• Have you provided information for your guests on what to do in the event that they develop COVID-

19 symptoms?

• Have you provided sufficient cleaning materials in the property so guests can keep the premises

clean throughout their visit?

We’re Good To Go

Tourism and Hospitality information sessions

Log into your account there is a box and grey button that says… Help build traveller confidence: Share safety details Share the measures you’re taking to help potential guests feel more confident as they venture out SHARE SAFETY DETAILS Tick the boxes that apply to your business.

TripAdvisor Checklist Activation

Tourism and Hospitality information sessions

Select the safety measures you’re currently using today. These measures will appear on your listing page and will also make you eligible to appear in our COVID-19 safety search filter for your destination. Please be honest and thoughtful, so you properly set travellers’ expectations when they visit your

• accommodation. For additional best practices, check out this article -

https://www.tripadvisor.co.uk/TripAdvisorInsights/w6886

TripAdvisor Checklist Activation

Tourism and Hospitality information sessions

• All linens sanitized in high-temperature wash
• Face masks required for guests in public areas
• Face masks required for staff in public areas
• Floors marked for social distancing
• Hand sanitizer available to guests & staff
• Paid stay-at-home policy for staff with

symptoms

• Regularly sanitized high-traffic areas

You can then write a short message from the

• wner…
• Staff required to regularly wash hands
• Regular temperature checks for staff
• Contactless check-in
• Contactless check-out
• Doctors available 24/7
• Individually wrapped toiletries
• 24-hour minimum vacancy between guests

TripAdvisor Checklist Activation

Marketing – recovery message

The Island is Waiting

• Outdoor space
• Visitor engagement
• Destination consideration
• Book now, travel later
• UK Paradise

Marketing – welcome message

Discover the Island

• Outdoor space
• Freedom
• Reconnect
• Adventure
• UK Paradise
• Book now

Marketing – digital

Discover Isle of Wight

• Social media advertising
• Run of network advertising
• Targeted by location only
• High impact visual
• Outdoor / adventure

Countryfile takeover

Marketing – current activation

• 2 month takeover
• 840k hits per month
• 50+ demographic
• Outdoor, wellness,

wildlife interest

• Live 25th June

Sky Adsmart

• 30s Sky ad
• 6 week campaign
• Outdoor space
• Adventure
• Reconnect
• Feel the freedom
• Relax
• UK Paradise
• Book now
• Live 27th July

Marketing - targeting

By location

• Two hours north of ferry

connections

• One hour east
• One hour west

Marketing - ongoing

• Expedia
• ITV Hub
• Heart radio
• Large membership

databases – English Heritage, National Trust, WI, SWR, Boundless, RYA, Strava