Another Story Workshops Courtesy 1 The Librarians Disaster - - PowerPoint PPT Presentation

Another Story

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The Librarian’s Disaster Planning and Community Resiliency Workshop 2016

Workshops Courtesy

2008 Primary Season

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The Librarian’s Disaster Planning and Community Resiliency Workshop 2016

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MS NBC Began Live Coverage

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The Librarian’s Disaster Planning and Community Resiliency Workshop 2016

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Private Middle School Nearby

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The Librarian’s Disaster Planning and Community Resiliency Workshop 2016

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Concerned Parents Tried to Call the School

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The Librarian’s Disaster Planning and Community Resiliency Workshop 2016

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Students and Parent Calls Jammed the System

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The Librarian’s Disaster Planning and Community Resiliency Workshop 2016

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Until 1 Clever Employee Remembered…

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The Librarian’s Disaster Planning and Community Resiliency Workshop 2016

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Another BIG Issue

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The Librarian’s Disaster Planning and Community Resiliency Workshop 2016

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Some Miscellaneous Topics

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The Librarian’s Disaster Planning and Community Resiliency Workshop 2016

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The Stafford Act

Named after Robert T. Stafford this Disaster Relief and Emergency Assistance Act (Stafford Act) is a United States federal law designed to bring an orderly and systemic means of federal natural disaster assistance for state and local governments in carrying out their responsibilities to aid citizens.

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The Librarian’s Disaster Planning and Community Resiliency Workshop 2016

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Have You Discussed the Good Samaritan Law?

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The Librarian’s Disaster Planning and Community Resiliency Workshop 2016

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Disaster Recovery Planning

Term usually used for Information Technology

• Telecommunications
• Computers and Networks
• Production Machinery

Sometimes viewed as representing a reactive mindset Unfair criticism since the focus is on failed equipment.

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The Librarian’s Disaster Planning and Community Resiliency Workshop 2016

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National Power Grid

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The Librarian’s Disaster Planning and Community Resiliency Workshop 2016

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Small Incidents Can Have Large Consequences

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The Librarian’s Disaster Planning and Community Resiliency Workshop 2016

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Cyber Security Must Be a Top Priority

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The Librarian’s Disaster Planning and Community Resiliency Workshop 2016

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Let’s Review D/R Planning

Pages 11 to 19

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The Librarian’s Disaster Planning and Community Resiliency Workshop 2016

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Continuity of Operations (CoOP) or BCM

Focus is on maintaining minimally acceptable levels of operations Requires identification of key processes services, and records Uses 2 metrics to define acceptable “performance” against requirements

• Recovery Time Objective (RTO): Processes.

How long can you be shutdown?”

• Recovery Point Objective (RPO)

How much info can you afford to lose?”

Exceeding either metric is the definition of a disaster!

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The Librarian’s Disaster Planning and Community Resiliency Workshop 2016

Workshops Courtesy

Let’s Review CoOP/BCM Planning

Pages 20 to 21

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The Librarian’s Disaster Planning and Community Resiliency Workshop 2016

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Be Aware of Your Supply Chain

Some organizations require vendors to submit a copy of their BCM plan before awarding contracts. Other groups are paying for needed improvements among vital (Tier 1) suppliers

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The Librarian’s Disaster Planning and Community Resiliency Workshop 2016

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Last Step in Your Recovery Plan - Reengagement

First major challenge: getting the word out to your community Very positive initiative: Waffle House Index. Start with outreach services? This has to be an individualize plan

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The Librarian’s Disaster Planning and Community Resiliency Workshop 2016

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Open Questions

How will you choose the services to offer? How will you present your capabilities to management? How will you start to prepare to be a driver

• f community resiliency?

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The Librarian’s Disaster Planning and Community Resiliency Workshop 2016

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What’s Next?

“You will continue to face risks!”

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The Librarian’s Disaster Planning and Community Resiliency Workshop 2016

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Some Trends

To create a resilient community society must accept the vital importance of preparedness. This may necessitate the creation

• f a preparedness meme.

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The Librarian’s Disaster Planning and Community Resiliency Workshop 2016

Workshops Courtesy

Memes Go Through a Predictable Development

Argument Type How Used

Soft $ Hard $ Obvious Value

Non- Specific Identified Use General Operations

Ubiquitous (None Needed)

Culture Shift

Stage 1 Stage 2 Stage 3 Stage 4

Unclear

Optional New Fad or Trend

Targeted Use

“Killer App” Concept

Operational Integration

Reuse Re-purpose

Embedded Capability

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The Librarian’s Disaster Planning and Community Resiliency Workshop 2016

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Example 1: The Telephone

Argument Type How Used

Non- Specific Identified Use General Operations Limited Use Market Penetration Business Tool Multi-functional & Indispensible

Soft $ Hard $ Obvious Value Ubiquitous (None Needed)

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The Librarian’s Disaster Planning and Community Resiliency Workshop 2016

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Example 2: Personal Computers

Argument Type How Used

Soft $ Hard $ Obvious Value

Non- Specific Identified Use General Operations

Ubiquitous (None Needed)

Entertainment & Education The “Killer App”

: Spreadsheets : Word Processing : Others

The Internet Fabric of Society

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The Librarian’s Disaster Planning and Community Resiliency Workshop 2016

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Evolution of Resiliency

Argument Type How Used

Soft $ Hard $ Obvious Value

Non- Specific Identified Use General Operations

Ubiquitous (None Needed) Insurance

Disaster Recovery Continuity of Operations Resiliency

Committed Resources Dedicated Technology Budgeted Line Item Operationally Pervasive Optional Commitment

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The Librarian’s Disaster Planning and Community Resiliency Workshop 2016

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An Example

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The Librarian’s Disaster Planning and Community Resiliency Workshop 2016

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How Long Must We Wait?

The works of two authors

Malcolm Gladwell: The Tipping Point Geoffrey A. Moore: Crossing the Chasm

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The Librarian’s Disaster Planning and Community Resiliency Workshop 2016

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Will Anything Replace Resiliency?

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The Librarian’s Disaster Planning and Community Resiliency Workshop 2016

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Some Closing Thoughts

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The Librarian’s Disaster Planning and Community Resiliency Workshop 2016

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Look at What You Have Accomplished!

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The Librarian’s Disaster Planning and Community Resiliency Workshop 2016

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There is a Lot More to Talk About

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The Librarian’s Disaster Planning and Community Resiliency Workshop 2016

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Eisenhower's Perspective After D-Day

“Plans are nothing. But planning is everything!”

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The Librarian’s Disaster Planning and Community Resiliency Workshop 2016

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Your Library’s Role in Community Resiliency

You can be the shock absorber for your community

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The Librarian’s Disaster Planning and Community Resiliency Workshop 2016

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A Test of Resiliency

If a disruptions occurs and its impact on operations is transparent to your clients and other stakeholders!

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The Librarian’s Disaster Planning and Community Resiliency Workshop 2016

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The World Can Be A Scary Place

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The Librarian’s Disaster Planning and Community Resiliency Workshop 2016

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Filled With Dangers and Risks

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The Librarian’s Disaster Planning and Community Resiliency Workshop 2016

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Many Out of Our Control

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The Librarian’s Disaster Planning and Community Resiliency Workshop 2016

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The Librarian’s Disaster Planning and Community Resiliency Workshop 2016

The Good News is They Are Coming Together

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The Librarian’s Disaster Planning and Community Resiliency Workshop 2016

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The Good News is – Your Not Alone!

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The Librarian’s Disaster Planning and Community Resiliency Workshop 2016

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We’re Done!

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The Librarian’s Disaster Planning and Community Resiliency Workshop 2016

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Safe Travels Home

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The Librarian’s Disaster Planning and Community Resiliency Workshop 2016

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Community Resiliency Workshop

Don Byrne dbyrne@METRIX411.com 603.714.4206

The Librarian’s Disaster Planning and Community Resiliency Workshop 2016

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Decision – What Services Will You Offer?

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The Librarian’s Disaster Planning and Community Resiliency Workshop 2016

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Planning and the 4 - Rs

Pre-Planning Phase

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The Librarian’s Disaster Planning and Community Resiliency Workshop 2016

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We’ll Return to This Concept

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The Librarian’s Disaster Planning and Community Resiliency Workshop 2016

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How Can We Budget for Risks?

• Start by reviewing the definition of a risk:

Probability X Impact => Risk Rating

• Translate these risk values into financial impact.
• Use these figures to develop an operating budget.
• This introduces a new concept: Annual Loss Exposure (ALE).

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The Librarian’s Disaster Planning and Community Resiliency Workshop 2016

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Calculating ALE

• What financial impact would the specific

event have on your operation?

• Many sources of information
• NOAA, FEMA, and others can assist

with natural disasters

• Law enforcement can help with
• ther issues
• Insurance and real estate firms

are another source of data

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The Librarian’s Disaster Planning and Community Resiliency Workshop 2016

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Associate a Dollar Value With Severity Levels

Urgent – Avoid if Possible More than $10,000 Important – Take Action Less than $10,000 Of Concern – Address Soon Less than $2,500 Noteworthy – Accept Risk Less than $500 Arbitrary $ Values

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The Librarian’s Disaster Planning and Community Resiliency Workshop 2016

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These are general values – not necessarily the value for your site.

Step 1: Identify Your Top Threats

Objective Probability X Impact = Total

Risk from Flooding 1 2 3 4 5 1 2 3 4 5 ## Risk of Widespread Disease 1 2 3 4 5 1 2 3 4 5 ## Risk from Fire 1 2 3 4 5 1 2 3 4 5 ## Risk of Criminal Activity 1 2 3 4 5 1 2 3 4 5 ##

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The Librarian’s Disaster Planning and Community Resiliency Workshop 2016

Workshops Courtesy

Step 2: Prioritize Them Using the Risk Map

Example: Risk of a Hurricane

Probability = Moderate (3) and Impact = High (4)

• 1. How much damage will be caused? (in dollars?)
• 2. What form will the damage take? (So you can take preventive actions.)

Risk of a Hurricane 1 2 3 4 5 1 2 3 4 5 12

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The Librarian’s Disaster Planning and Community Resiliency Workshop 2016

Workshops Courtesy

Budgeting: Take Risk Appetite Into Account

Risk ALE Risk Appetite Budget Amt. ($)

Hurricane $10,000 25% = $ 2,500 Fire $20,000 5% = $ 1,000 Workplace Violence $ 600 10% = $ 60 Power Outage $ 3,000 20% = $ 600

Total Requested Budget $4,160

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The Librarian’s Disaster Planning and Community Resiliency Workshop 2016

Workshops Courtesy

Now, adjust the values to match your risk appetite for each risk.

Balanced Risk Appetite (a.k.a. Judgement)

Staff Needs Protect the Facility Preserve Key Assets Ongoing Operations

How will this strategy affect your community service delivery capabilities?

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The Librarian’s Disaster Planning and Community Resiliency Workshop 2016

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Aggressive Risk Appetite

• What resources do you need?

Staff Needs Protect the Facility Preserve Key Assets Ongoing Operations

• What services can you deliver?

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The Librarian’s Disaster Planning and Community Resiliency Workshop 2016

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