Alabama 9-1-1 AVAILABLE TO ALL ATTENDEES AND PARTICIPANTS. Board - - PowerPoint PPT Presentation

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Alabama 9-1-1 AVAILABLE TO ALL ATTENDEES AND PARTICIPANTS. Board - - PowerPoint PPT Presentation

Nov 03, 2023 174 likes •1.07k views

ENTER YOUR NAME WHEN YOU ENTER THE CONFERENCE ROOM. ALL VIRTUAL ATTENDEES ARE MUTED BY THE MEETING HOST FROM THE BEGINNING. IF YOU ARE A BOARD MEMBER JOINING BY BOTH PHONE AND COMPUTER, PLEASE LET ADAM KNOW WHAT PHONE NUMBER YOU USED

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SLIDE 1
  • ENTER YOUR NAME WHEN YOU ENTER THE CONFERENCE

ROOM.

  • ALL VIRTUAL ATTENDEES ARE MUTED BY THE MEETING

HOST FROM THE BEGINNING.

  • IF YOU ARE A BOARD MEMBER JOINING BY BOTH PHONE

AND COMPUTER, PLEASE LET ADAM KNOW WHAT PHONE NUMBER YOU USED TO DIAL IN SO YOU CAN BE UN-MUTED.

  • IF YOU ARE JOINING BY COMPUTER, THE CHAT FEATURE IS

AVAILABLE TO ALL ATTENDEES AND PARTICIPANTS.

  • IF YOU ARE JOINING USING BOTH, TURN AUDIO OFF ON THE

COMPUTER TO PREVENT FEEDBACK.

Alabama 9-1-1 Board Meeting

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SLIDE 2

September 1 ber 16, , 2020 B Boar ard M d Meeti ting 1 Commer erce S ce Stree reet Montg ntgomery, A AL

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SLIDE 3

Agenda

Introduction

 Call to Order  Roll Call  Agenda Approval (Tab 1)  Minutes Approvals (Tab 2)  Guest Introductions

Reports

Committee Reports (Tabs 3 - 4) Staff Reports (Tabs 5 – 8)

  • Director’s Report
  • Financial Report
  • Legal Report
  • ANGEN Report

Closing

Old Business New Business Public Comments Next Meeting Adjournment

If you haven’t done so, please sign in.

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SLIDE 4

Committee Reports

(Tabs 3-4)

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SLIDE 5

Finance Committee Meeting Agenda (Tab 3) August 19, 2020 Montgomery, AL

FY21 Budget

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SLIDE 6

Technical Committee Meeting Agenda (Tab 4) August 12, 2020 Pelham, AL

GIS Services Contract ANGEN Buildout

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SLIDE 7

Staff Reports

(Tabs 5-8)

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SLIDE 8

Director’s Report

(Tab 5)

  • MS. LEAH MISSILDINE
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SLIDE 9

Board Nominations

Primary Nominations

  • District 1: Charlie McNichol, Mobile County
  • District 3: Melinda Shonk, City of

Montgomery

  • District 5: Brandon Wallace, Limestone

County

  • District 7: Greg Silas, City of Birmingham

Secondary Nominations

  • District 1: Joby Smith, Baldwin County
  • District 3: Victor Kennedy, Talladega County
  • District 5: Jeannie Pharis, Morgan County
  • District 7: Melissa Dove, Wilcox County
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SLIDE 10

Meeting Schedules & Committee Assignments

2021 BOARD MEETINGS

Third Wednesday of Odd Months

  • 1/20/2021
  • 3/17/2021
  • 5/19/2021
  • 7/21/2021
  • 9/15/2021
  • 11/17/2021

COMMITTEE MEETINGS

Even Months Rotation

  • 1st Tuesday afternoon of even months
  • 1st Wednesday morning of even months
  • 4th Tuesday afternoon of even months
  • 4th Wednesday morning of even months
  • other suggestion--_________________
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SLIDE 11

Existing Committee Assignments

Governance Tim Webb Wayne Hutchins vacancy Education & Outreach Fred Johnson Jeremy Williams Melissa Dove Finance Robert Smith Terry Womack vacancy Technical Alan Campbell Brandon Wallace John Nettles

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SLIDE 12

GIS Project Progress

Date Activity November 22, 2019 Issue of RFP December 3, 2019 Pre-Proposal Conference December 13, 2019 Deadline to Submit Written Questions December 20, 2019 Response to Written Questions/RFP Amendments February 14, 2020 Submission of Proposals February 24, 2020 – May 14, 2020 Proposal Evaluation April 29, 2020 - April 30, 2020 Oral Presentations and Demonstrations May 13, 2020 Written Questions for System Service Provider May 13, 2020 to Current River Region GIS Data Project May 14, 2020 Proposal Clarification Questions to Vendors May 20, 2020 RFP Award Recommendation June 2, 2020 Technical Committee Proposal Review June 15, 2020-September 1, 2020 Contract Negotiation July 1, 2020 to Current Wiregrass Region GIS Data Project August 12, 2020 Technical Committee Contract Review/Approval August 21, 2020 Preparing Your Data for Initial Validation Submission Webinar September 4, 2020 Contract Submission to Governor’s Office for Approval

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SLIDE 13

Applicants = 12 Total requested = $1,550,625.14

$94,400.00, 6% $125,000.00, 8% $12,000.00, 1% $357,702.20, 23% $98,062.94, 6% $715,436.00, 46% $67,824.00, 5% $80,200.00, 5%

Grant Cycle 5 Summary

Backup Systems CAD GIS-related NG911 CPE NG911 Recorder Radio Equipment/Consoles 911 Center Renovations Consolidation/COVID Related Renovations

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SLIDE 14

Learning Management System Project

 Written Q&A Review – 08/31/2020  Written Q&A Response – 09/01/2020  Proposals due – 09/14/2020

 3 proposals received

  • Proposal review – 09/17/2020-09/23/2020
  • Clarifications – 10/01/2020-10/08/2020
  • Presentation/Demo – 10/19/2020-10/21/2020
  • Meeting with Ed & Outreach Committee --

11/4/2020 or 11/10/2020 TBD

  • Recommendation to Board – 11/19/2020
  • Contract Review Deadline – TBD/2021
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SLIDE 15

Board’s Legal Compliance Audit

 Audit Period October 1, 2017 – September 30, 2019  Examination Completed  Audit Supervisor’s Review  Exit Conference  Report Publication -- Current Findings

  • 2019-01 Relates to the Board granting employees holidays that are not authorized by law.
  • 2019-02 Relates to the Board not granting employees a personal leave day.
  • 2019-03 Relates to the Board not executing contracts for professional services.

 Take any corrective action necessary

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SLIDE 16

Analysis of ECD Audits

Four Rounds

1) Round 1 – spanned one- and two-year periods under two distinctly different statutes 2) Round 2 – 46 findings, $66,417.43 non-compliant expenditures 3) Round 3 – 33 findings, $1,856.14 non-compliant expenditures 4) Round 4 – not completed

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SLIDE 17

/

Analysis of ECD Audits

Non-compliant Expenditures 0.02% Compliant Expenditures 99.98%

Based on Annual Averages Compliance versus Non-compliance

Non-compliant Expenditures Compliant Expenditures

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SLIDE 18

/

$699,108.20 $425,764.50 $865,579.50 $572,437.50 $641,346.00 $668,278.80 $- $100,000.00 $200,000.00 $300,000.00 $400,000.00 $500,000.00 $600,000.00 $700,000.00 $800,000.00 $900,000.00 $1,000,000.00 FY14 FY15 FY16 FY17 FY18 FY19

Payments to Examiners

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SLIDE 19

ECD Annual Certification

ANNUAL CERTIFICATION FOR THE FISCAL YEAR ENDING SEPTEMBER 30, 2020

In accordance with Act 2012-293, the Alabama 9-1-1 Board is directed to make disbursements out of funds collected by the “Board” to each participating Emergency Communications District (the “ECDs”) in accordance with the distribution formula to be used by the “ECDs” to establish, operate, maintain, and replace an emergency communication system as outlined under § 11-98-6, Code of Alabama 1975. The undersigned “Authorized Officials” do hereby affirm and attest that the _________________ “ECD” has been and will be operated in compliance with the Code

  • f Alabama, and that the ECD is a valid organization authorized to receive distributions

from the “Board”.

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SLIDE 20

ECD Annual Certification

Number of Outstanding Certifications 2017 2018 2019 2020 3 5 2 7

  • Lack of responsiveness
  • Unaware of changes in key leadership positions
  • Too many surveys throughout the year
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SLIDE 21

Proposed Additions to ECD Annual Certification

  • Initial Certification statement
  • Director's name and contact information
  • Names of Board Members and Term Dates
  • Appointing Authority
  • Board meeting dates/frequency
  • Verification of continuity of service disclosure requirement
  • Verification of requirement to notify 9-1-1 Board of changes (director, address, etc.) within 14 days)
  • Total number of telecommunicators on staff
  • Operations Manager’s contact information
  • Public Non-emergency number
  • Public Addressing number
  • Financial Officer contact information (or person who is to receive distribution notification)
  • GIS Professional (In-house, other county employee, or third-party contractor) contact information
  • CPE, recorder, and CAD vendor
  • Items we have surveyed the ECDs about for the annual FCC and 911 Profile Database
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SLIDE 22

Proposed Timeline to Expand ECD Annual Certification

  • September 2020 Board Meeting – review proposed content and timeline
  • November 2020 Board Meeting – approve final form and any consequence(s)
  • December 1, 2020 – email ECDs the form (this is our traditional target date to

send it out)

  • December 31, 2020 – send certified letter to any ECD still outstanding as a

reminder; request the assistance of representative from the Board (this is our usual reminder target date)

  • January 31, 2021 – due date; send certified letter with delinquency notice and

consequences, if any, if not returned by February 28th

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SLIDE 23

Director’s Report – Alabama Interactive (General Update)

  • 22 checks (down from ~120)
  • 7 ACHs (down from ~130)
  • Certified letters sent to

noncompliant

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SLIDE 24

Upcoming Events

  • Upcoming Board Meetings
  • September 16, 2020

Board Meeting

  • October 11-14, 2020

ALNENA Gulf Coast Conference

  • October 26-28, 2020

Fall NASNA Meeting (virtual)

  • November 19, 2020* Board Meeting

*(3rd Thursday due to GIS conference, Nov. 16

  • 18)
  • Training Activity
  • ALEMD Alabama Career Tech CTE – CCRI approval
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SLIDE 25

Financial Report- August 2020 YTD

(Tab 6)

  • MR. RON COOLEY
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SLIDE 26

FY2020 FY2019 FY2018 ASSETS Current Assets 35,968,446.52 $ 33,631,128.78 $ 33,588,916.62 $ Net Property and Equipment 98,369.81 91,725.65 121,487.00 Total Assets 36,066,816.33 $ 33,722,854.43 $ 33,710,403.62 $ LIABILITIES AND FUND EQUITY Current Liabilities 5,354.80 $ 4,585.94 $ 1,079.41 $ Fund Equity 36,061,461.53 33,718,268.49 33,709,324.21 Total Liabilities & Fund Equity 36,066,816.33 $ 33,722,854.43 $ 33,710,403.62 $

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SLIDE 27

YTD REVENUES

Months FY 2020 FY 2019 FY2018 Oct 10,230,821.59 $ 9,454,486.64 $ 9,475,419.23 $ Nov 10,418,140.89 $ 9,835,591.85 $ 9,508,715.17 $ Dec 10,196,946.49 $ 9,647,082.50 $ 10,278,398.92 $ Jan 10,482,947.23 $ 9,535,902.90 $ 9,476,413.08 $ Feb 10,488,889.88 $ 10,291,855.65 $ 9,929,951.38 $ Mar 10,304,690.65 $ 10,094,536.78 $ 9,374,450.91 $

Apr

10,201,616.81 $ 10,408,761.65 $ 9,374,450.91 $ May 10,603,450.97 $ 10,375,489.55 $ 9,870,562.32 $

June

10,470,060.39 $ 10,336,416.18 $ 9,906,646.93 $

July

10,470,060.39 $ 10,284,158.81 $ 9,584,555.05 $

Aug

10,470,060.39 $ 10,400,181.66 $ 9,721,868.97 $ Total 114,337,685.68 $ 110,664,464.17 $ 106,501,432.87 $

Average 10,394,335.06 $ 10,060,405.83 $ 9,681,948.44 $ Baseline 10,441,979.04 $ 10,409,325.98 $ 10,409,325.98 $

ECD Distributions 90.42% 90.09% 87.10%

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SLIDE 28

(Tab 5, pages 64 – 67)

Administrative Allowance, $104,419.79 Reserve from CMRS Providers, $1,639,390.71 Reserve for Examiners, $83,200.00 Distributions to ECDs, $8,614,968.54

Allocation of 9-1-1 Fund Monthly 2020

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SLIDE 29

(Tab 5, pages 64 – 67)

Administrative Allowance, $1,137,785.86 Reserve for CMRS Providers, $17,863,237.97 Reserve for Examiners, $697,600.00 Distributions to ECDs, $94,789,349.12

Allocation of 9-1-1 Fund YTD August 2020

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SLIDE 30

Salaries, $437,996.02 , 53% Rent, $92,308.55 , 11% Retirement Expense, $62,652.35 , 8% Insurance, $45,615.00 , 5% Health Insurance, $44,582.50 , 5% Payroll Taxes, $31,767.87 , 4% Depreciation, $30,950.26 , 4% Legal, $25,917.00 , 3% Travel-Out of State, $14,076.67 , 2% Advertising & Marketing, $13,753.70 , 2% Travel- Instate, $11,627.31 , 1% Copier Lease-Wells, $11,489.14 , 1% Board Audit, $11,000.00 , 1%

YTD Expenses Operation Fund

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SLIDE 31

ECD Distributions, 94,789,349.12

Recurring Network Charge-Angen, 8,751,210.40 Other ECD Distributions, 5,000,000.00 Cost Recovery Payments, 1,557,409.34 Salaries, 437,996.02 Professional & Contr Ser Angen, 402,299.18 Audits, 192,701.20 Consulting Contract-Angen, 160,416.45

Total Funds YTD August 31, 2020

ECD Distributions Recurring Network Charge-Angen Other ECD Distributions Cost Recovery Payments Salaries Professional & Contr Ser Angen Audits Consulting Contract-Angen

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SLIDE 32

Cost Recovery/Angen, $1,548,655.79 Examiners, $506,449.37 Revenue, $407,337.87 Operations, $238,548.09 Federal Grant Match, $12,010.43 ECD Grants and Training, $(58,147.19)

Total Funds YTD

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SLIDE 33

Legal Report

(Tab 7) BRUNSON, BARNETT, & SHERRER, P.C.

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SLIDE 34

Legal Report

  • D&O Coverage
  • Overview of the key issues of the DATAMARK negotiations.
  • Governor’s “Safer at Home” Proclamation
  • Personnel Handbook
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SLIDE 35

Legal Services Contract

2019 - 2020

12/10/2019 - RFP Released Evaluation 05/20/2020 - Committee Recommendation to the Board 05/21/2020 - Contract Review Submission 06/04/2020 - Contract Review Meeting

  • -----45-day Hold------

07/20/2020 - Contract Effective 09/30/2020 - Contract Expires

2020 - 2021

09/16/2020 - Board Meeting 09/17/2020 - Contract Review Deadline 10/01/2020 - Contract Review Meeting 09/30/2021 - Contract Expires

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SLIDE 36

ANGEN Report

(Tab 8) ANGEN TEAM

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SLIDE 37

ANGEN July – September Project Review

Presented September 14, 2020 911 Authority

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SLIDE 38

Past Months’ Activity

  • ANGEN Planning and support with INdigital
  • Ongoing technical and project management support
  • Ongoing CPE project support
  • GIS contract negotiation Support
  • Questions on draft contract/ contract finalization
  • Federal Grant support
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SLIDE 39

Action Items

  • Continue with action items previously reviewed
  • GIS Questions Contract Support
  • GIS project support
  • CPE contract negotiation support
  • Federal Grant Spending Plan
  • Federal Grant quarterly and annual reporting
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SLIDE 40

Federal Grant Spending Plan

  • The purpose of the spending plan is to assign money from the awarded

funds into the eligible cost categories.

  • This serves as Alabama’s grant project budget for the purposes of

submitting vouchers.

  • AL must spend the money and then apply for reimbursement.
  • The Spending plan shows the project funds and eligible use categories.
  • The Spending plan must be entered into the Grants Tracking System (GTS).
  • The GTS ensures that all money is being spent on eligible costs and that the

proper 60/40 match is being applied.

  • The National 911 Program Office reviews and approves the Spending Plan.
  • We will create vouchers from this spending plan in the GTS.
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SLIDE 41

Alabama Next Generation Emergency Network (ANGEN) 2.0

Report for July 1 – August 31, 2020

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SLIDE 42

Alabama Next Generation Emergency Network (ANGEN) 2.0 | www.indigital.net

ANGEN Project Stages

Stage 0 – Replace the Bandwidth Wireless Network Completed in 2018. Work included a data center move

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SLIDE 43

Alabama Next Generation Emergency Network (ANGEN) 2.0 | www.indigital.net

Stage 1 – Build the ESInet to the PSAPs

  • The diagram above is the standard rack

configuration for all PSAP installs in Alabama

  • For larger centers with more than eight

MEVOs, two switches are added for MEVO deployment.

  • Centers using Solacom CPE are

equipped with a silver CDR box rather than an orange IP buffer.

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SLIDE 44

Alabama Next Generation Emergency Network (ANGEN) 2.0 | www.indigital.net

Stage 2 – Deliver all 9-1-1 calls directly to the PSAP over ANGEN

  • Stage 2 (PSAPs in counties in green
  • n next slide) is now complete for 74

PSAPs, including geo-diverse B sides.

  • PSAPs that have completed Stage 2

are now receiving all calls over ANGEN, with wireline injected into the network at the PSAP.

  • Current population served by

ANGEN is 4,496,018 or 96% of the state’s population.

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SLIDE 45

Alabama Next Generation Emergency Network (ANGEN) 2.0 | www.indigital.net

Stage 2 – Deliver all 9-1-1 calls directly to the PSAP over ANGEN Stage 1 (denoted in blue on the map) is now complete for all PSAPs. Stage 2 is complete for counties in green.

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SLIDE 46

Alabama Next Generation Emergency Network (ANGEN) 2.0 | www.indigital.net

Stage 2 – Deliver all 9-1-1 calls directly to the PSAP over ANGEN Stage 1 (denoted in blue on the map) is now complete for all PSAPs. Stage 2 is complete for counties in green.

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SLIDE 47

Alabama Next Generation Emergency Network (ANGEN) 2.0 | www.indigital.net

July 2018 July 2019 September 2020

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SLIDE 48

Alabama Next Generation Emergency Network (ANGEN) 2.0 | www.indigital.net

PSAPs not on ANGEN

PSAP

Stage 2 Completion Status Alexander City Awaiting November building move EAMC EMS (ETS) Scheduled to be placed on ANGEN on 09/28 Fort Payne Awaiting CPE vendor travel ban to be lifted Gardendale Vesta hosted contract signed 08/18 Lauderdale 9/13 - hopes to finalize CPE purchase soon Lee Co SO Scheduled to be placed on ANGEN on 10/01 Lowndes Vesta hosted contract signed 09/08 Opelika Scheduled to be placed on ANGEN on 10/05 Perry Zetron needs an upgrade to be placed on the network Plesant Grove Vesta hosted contract signed on 08/17 Tallapoosa SO Gateway handoff issue; CPE team is working to correct

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SLIDE 49

Alabama Next Generation Emergency Network (ANGEN) 2.0 | www.indigital.net

Stage 3.a – Deliver wireline 9-1-1 calls directly to the PSAP instead of picking up wireline CAMA at the PSAP

Stage 3.a consists of having the selective router send 9-1-1 calls directly to INdigital’s data centers

  • ver an SS7 trunk instead of

having to pick up wireline calls at the PSAP and then deliver it into the network.

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SLIDE 50

Alabama Next Generation Emergency Network (ANGEN) 2.0 | www.indigital.net

Stage 3.a – Deliver wireline 9-1-1 calls directly to the PSAP instead of picking up wireline CAMA at the PSAP

Counties in green have completed Stage 3.a.

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SLIDE 51

Alabama Next Generation Emergency Network (ANGEN) 2.0 | www.indigital.net

Stage 3.b – Directly receive and selectively route wireline calls

Stage 3.b consists of wireline carriers sending calls directly to our data centers and bypassing the legacy selective router. INdigital would then take

  • ver the selective routing of those wireline calls.
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SLIDE 52

Alabama Next Generation Emergency Network (ANGEN) 2.0 | www.indigital.net

Stage 3.b – Directly receive and selectively route wireline calls

  • The first step to complete step 3.b is for the

PSAP to use Indigital ALI. The above map highlights where Indigital ALI is currently set-up (green) and the schedule site work in the next month (yellow).

  • Wireline carrier conversion is done by legacy

selective router, moving from South to North.

  • All PSAP MSAGs are now complete as of

08/25/20. All PSAPs must be on ANGEN in order to move forward with this stage quickly.

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SLIDE 53

Alabama Next Generation Emergency Network (ANGEN) 2.0 | www.indigital.net

Stage 3.b – Directly receive and selectively route wireline calls - Wiregrass

Wiregrass carrier conversion is scheduled to be finished by the end of the middle of October

Have Been Migrated To be Migrated AT&T Mobility Bright house (Network not ready) Level 3 Verizon Business Comcast Troy Cable (Moves 09/08) Intrado/West AT&T CLEC Verizon Wireless Century Link (Last to Move) Southern Link Frontier Sprint TDS TCS T-Mobile Intelloquent Bandwith AT&T ILEC

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SLIDE 54

Alabama Next Generation Emergency Network (ANGEN) 2.0 | www.indigital.net

Stage 3.b – Directly receive and selectively route wireline calls – Mobile Legacy Selective Router

Have Been Migrated To be Migrated AT&T Mobility Brighthouse Level 3 Verizon Business Verizon Wireless AT&T ILEC Southern Link AT&T CLEC Sprint Comcast TCS Frontier T-Mobile TDS Century Link Intrado/West Intelloquent Bandwith

As of 08/31/20, Mobile INdigital ALI work is complete and carrier conversions can now begin.

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SLIDE 55

Alabama Next Generation Emergency Network (ANGEN) 2.0 | www.indigital.net

Stage 4 – Install and enable Texty in the PSAP

  • 99% of the population is currently served by outbound

Texty.

  • 94% of the population is currently served by inbound Texty.
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SLIDE 56

Alabama Next Generation Emergency Network (ANGEN) 2.0 | www.indigital.net

Stage 4 – Install and enable Texty in the PSAP

PSAP Status Inbound Text Availability Bessemer Outbound Texty to be installed on 09/10/20 Answered by Jefferson 911 Hueytown No response to my July 27th correspondence Answered by Jefferson 911 Irondale No response to my July 27th correspondence Answered by Jefferson 911 Lauderdale As of 08/31, awaiting site to install computers for Texty None Lee Lee Co Board voted to not go forward with Text Answered by Auburn Madison Inbound to be turned up on 11/10/20 None Midfield No response to my July 27th correspondence Answered by Jefferson 911 Opelika Lee Co Board voted to not go forward with Text Answered by Auburn Pleasant Grove No response to my July 27th correspondence Answered by Jefferson 911 Sumter Attempted to install on 08/25 - customer lost the install pack. New install date of 09/08/20 None Tarrant No response to my July 27th correspondence Answered by Jefferson 911 Tuscaloosa PSAP changed mind about text-flow; awaiting new shapefile to be built None

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SLIDE 57

Alabama Next Generation Emergency Network (ANGEN) 2.0 | www.indigital.net

There was a total of 1,736 inbound and 9,487

  • utbound text sessions for

the reporting period – 82%

  • f all text messages were

PSAP initiated. Please note that Baldwin County starts a text for every open line, or hang-up. Also, Calhoun County does many inbound test texts, which reflects in the above chart.

Baldwin Mobile Morgan Birmingham Calhoun Outbound 5032 613 679 516 5 Inbound 58 369 18 78 537

1000 2000 3000 4000 5000

TOP FIVE TEXT FOR 9-1-1 PSAPS JULY 1 - AUGUST 31, 2020

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SLIDE 58

Alabama Next Generation Emergency Network (ANGEN) 2.0 | www.indigital.net

Be sure to log out and log back in at the beginning of every shift!

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SLIDE 59

Alabama Next Generation Emergency Network (ANGEN) 2.0 | www.indigital.net

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SLIDE 60

Alabama Next Generation Emergency Network (ANGEN) 2.0 | www.indigital.net

Border Connectivity Georgia:

  • Connectivity packets have been sent to all counties
  • Polk County: Equipment installed on 7/14
  • West Point: Equipment installed on 7/21
  • Heard County: Equipment installed 7/28
  • SOWEGA 911 (Early/Stewart/Randolph): Equipment Installed
  • Seminole County: Permission to proceed
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SLIDE 61

Alabama Next Generation Emergency Network (ANGEN) 2.0 | www.indigital.net

Border Connectivity Florida:

  • Connectivity packets have been sent to all counties.
  • Awaiting MOUs from Escambia and Santa Rosa.
  • The panhandle of Florida has received grant money to stand-up an ESI-

net, it may be best to connect to their ESI-net whenever it is established.

  • There is a meeting being coordinated for the Florida border counties

toward the end of September.

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SLIDE 62

Alabama Next Generation Emergency Network (ANGEN) 2.0 | www.indigital.net

Border Connectivity Mississippi:

  • Due to a lack of engagement from the Mississippi PSAPs, we have

elected to connect to their legacy selective routers. This project began

  • n August 25th.
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SLIDE 63

Alabama Next Generation Emergency Network (ANGEN) 2.0 | www.indigital.net

Border Connectivity Tennessee

  • INdigital has recently became aware that the Tennessee ESInet plans to

move to AT&T’s national ESI-net by the end of Q1 2021. We already have connectivity in place to the national ESI-net and will coordinate with Board staff and 9-1-1 Authority to leverage this connectivity.

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SLIDE 64

Alabama Next Generation Emergency Network (ANGEN) 2.0 | www.indigital.net

ESiNet Trends

The busiest day during the period was July 4th – 14,536 calls were processed. The second busiest day was July 3rd – 11,983 calls were processed. The average call volume per day was 10,082 which is up from 9,787 in the previous reporting period—total calls since the last report was 625,099.

7500 8500 9500 10500 11500 12500 13500 14500 15500 7/1/2020 7/3/2020 7/5/2020 7/7/2020 7/9/2020 7/11/2020 7/13/2020 7/15/2020 7/17/2020 7/19/2020 7/21/2020 7/23/2020 7/25/2020 7/27/2020 7/29/2020 7/31/2020 8/2/2020 8/4/2020 8/6/2020 8/8/2020 8/10/2020 8/12/2020 8/14/2020 8/16/2020 8/18/2020 8/20/2020 8/22/2020 8/24/2020 8/26/2020 8/28/2020 8/30/2020 Call Volume Date

Call Counts July 1 - August 30, 2020

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SLIDE 65

Alabama Next Generation Emergency Network (ANGEN) 2.0 | www.indigital.net

The 4:00 a.m. hour has been the least busy hour across the network in the last year. The 5:00 p.m. hour was the busiest hour for this reporting period.

294 242 190 165 154 162 211 274 341 418 479 528 563 585 598 605 617 628 584 565 572 512 436 359

100 200 300 400 500 600 700

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23

Average Calls by Hour July 1 - August 31, 2020

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SLIDE 66

Alabama Next Generation Emergency Network (ANGEN) 2.0 | www.indigital.net

Saturday was the busiest day for this reporting period.

11003 9885 9665 9668 9875 10483 11157

8000 8500 9000 9500 10000 10500 11000 11500

Sunday Monday Tuesday Wednesday Thursday Friday Saturday

Average Daily Call Volume July 1 - August 31, 2020

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SLIDE 67

Alabama Next Generation Emergency Network (ANGEN) 2.0 | www.indigital.net

ANGEN 2.0 has now processed over 7.3 million calls!

Average call volume per day: 7,742 Total Call Volume Feb 12, 2018, to August 31, 2020: 7,360,948

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SLIDE 68

Alabama Next Generation Emergency Network (ANGEN) 2.0 | www.indigital.net

Trouble Ticket Analysis

A total of 346 tickets have been created since the last report. 64% of those tickets were network-related

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SLIDE 69

Alabama Next Generation Emergency Network (ANGEN) 2.0 | www.indigital.net

The easiest and most efficient way to notify INdigital of trouble

  • r to report a problem is to call the NSOC (National Service

Operations Center) at (877)469-2010 or email support@indigital.net. The NSOC is staffed 24/7/365.

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Alabama Next Generation Emergency Network (ANGEN) 2.0 | www.indigital.net

Significant Event Analysis

A July 3rd shooting at the Riverchase Galleria left an 8-year-old bystander dead and three others injured. Hoover's call volume was up by 86% (89 vs. 13) for the 15:00 hour from the same period on the previous day.

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Alabama Next Generation Emergency Network (ANGEN) 2.0 | www.indigital.net

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Contact Us

Questions?

1616 Directors Row Fort Wayne, IN 46808 877.469.2010 256.276.6854 cbranch@indigital.net

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Old Business

BOARD MEMBERS

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Legacy 9-1-1 Costs

Collection of Phone Bills

  • Bills from 79 ECDs collected
  • Nine different carriers charging legacy 9-1-1 costs
  • Total, of those collected, $2,799,723.30 annually
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AT&T, $2,058,805.20 CenturyLink, $615,045.48 Otelco, $34,380.00 Millry, $14,590.80 TDS, $3,168.00 NHTC, $3,660.00 FTC, $8,700.00 TEC, $5,580.00 WOW, $17,673.48 Other, $31,953.48

Annual Legacy 9-1-1 Costs by Carrier

AT&T CenturyLink Otelco Millry TDS NHTC FTC TEC WOW

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Legacy 9-1-1 Costs Options during Transition

  • No action
  • Attempt to negotiate directly with carrier during carrier

conversion on behalf of the PSAPs

  • Approve a reimbursement process for ECDs to request

reimbursement on a quarterly basis

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New Business

BOARD MEMBERS

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Public Comments

OPEN FORUM

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Next Board Meeting

N O V E M B E R 1 9 , 2 0 2 0 1 0 A M T B D M O N T G O M E R Y , A L

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Adjournment