SLIDE 12 8/23/2016 12
Case Liaison Assistance- DOS Visa Office
If no final answer is received to a lega l question after two attempts to contact post
- r if a final response is received that you believe is incorrect as a matter of law, wait
30 days after the second contact with Post and send an e-mail to LegalNet@state.gov (one case per e-mail).
Be sure to include the following inform ation:
In the Subject Line:
Applicant’s full name;
Name of the Post;
Case number (NVC number for IV cases; Passport and/ or USCIS case number for NIV cases);
Citation to the relevant statute or regulation at issue. In the Body of the E-m ail:
Principal applicant’s full name as it appears in the passport;
Applicant’s date and place of birth;
Name of the Post;
Visa Classification and Refusal Code (if applicable); and
Brief summary of the facts and legal argument. Attachm ents:
Copies of all previous correspondence with the Post; and
A signed Form G-28 with the attorney’s contact information.
If LegalNet does not respond within 30 days, submit a follow up inquiry.
If LegalNet does not respond within 15 days of the second inquiry, submit a request for AILA DOS VO Case Liaison Assistance. Be sure to include all correspondence with LegalNet and Post.
No Direct Case Liaison Assistance – NVC
AILA National continues to collect member case
examples in order to identify NVC processing issues.
Call for Exam ples: National Visa Center Issues AILA Doc. No. 14062646
NVC Resources
AILA DOS Liaison Q&As w ith the NVC (11/ 4/ 14) AILA Doc. No. 14111420 AILA DOS Liaison Q&As w ith the NVC (2/ 17/ 15) AILA Doc. No. 15052674 AILA DOS Liaison Q&As w ith the NVC (11/ 3/ 15) AILA Doc. No. 15121709 Practice Pointer: Im m igrant Visa Processing and NVC Best
Practices
AILA Doc. No. 15121712
Resolving Problem Cases at the NVC
E-m ail
Attorneys can contact NVC via e-mail at NVCAttorney@state.gov.
Send a separate e-mail for each inquiry with the NVC case number in the subject line. Do not copy any other NVC e-m ail addresses.
Please provide the following information in the body of the e-mail:
NVC case number
Principal applicant’s name and date of birth
Petitioner’s name
The attorney’s name and office (if a paralegal or other office member is asking on your behalf, they should include their name along with the attorney’s)
Wait 15 days and if no response, (or if a response is received that does not address the inquiry), send a follow-up e-mail to NVC.
If, after sending your second e-mail, 15 days have passed without a response or a non- responsive reply is received from NVC, send a third e-mail to NVC using the following subject line: “Attention PI Supervisor.” A supervisor should respond to your e-mail within 5 to 7 business days.
This e-mail should include the previous e-mail chain.
Phone
Attorneys inquiring about immigrant visa cases may contact NVC by phone at (603) 334-0700 (Monday through Friday, 7:00 am to 12:00 am midnight ET).
