Ai Tanaka Makana Risser Chai President VP of Events Hawaii - PowerPoint PPT Presentation

Formula for Transforming Your Chapter: Strategic Planning + ALC Learning + Continuous Improvement Practices Ai Tanaka Makana Risser Chai President VP of Events Hawaii Chapter Hawaii Chapter

Business Card Poker 1. Trade cards 2. Get to know a 3. Sit at a table with with 5 people little about them someone you met 4. Keep business 5. Combine all cards 6. Best hand wins cards for post-ALC at the table for the prizes for everyone networking best hand at the table!

E Komo Mai (Welcome)

Poker Hand Rankings

Business Card Poker – Why? Want t to + + Meet et People ople Strategic Survey Observation Opportunity

The Big Idea You can change your chapter’s current reality if you implement a strategic plan!

Learning Objectives Apply a Adopt a Identify best practical "continuous practices framework improvement" at this ALC to mindset for your strategic take back to your planning to transform your chapter chapter

Before Condition - Cause Lack of Strategy!

Before Condition - Effects Last-Minute Membership Attendance Event Planning Lapsing Board What is Hard to Get Burn Out “Success”?! Board Members

Pre-ALC Planning

WOW Your Members by Planning an Entire Year of Programs Thank you, Bay Colonies!

How to Reorganize & Revitalize Your Chapter to Achieve Results Thank you, Central PA!

Engagement Strategies for Membership Retention Thank you, Metro DC!

Running Your Chapter Like a Business Thank you, Maryland/NAC!

Chapter Health Dashboards for Dummies Thank you, Cascadia!

Growing Strategic Partnerships: Leveraging Sponsors… Thank you, Greater Atlanta!

ALC 2017 Experience #alcwherehaveyoubeenallmylife

Strategic Planning: Practical Framework Decided on focus for the next 2 years Generated 2018 Initiatives Agreed on our current reality Committed to who we are & what we stand for Generated Q1 Priority Objectives

What We Did: SWOT Analysis Source: Looman Coaching

Activity: Your SWOT Analysis STRENGTHS: WEAKNESSES: Come up with  Weaknesses &  Opportunities with your  chapter group or others   OPPORTUNITIES: THREATS:     

Strategic Connection: SWOT  2-Year Focus SWOT 2-Year Key Focus Areas STRENGTHS How to maximize? WEAKNESSES How to reduce? OPPORTUNITIES How to take advantage? THREATS How to mitigate?

Continuous Improvement (CI) Mindset: PDCA Cycle P lan Enhance member value A ct D o & experience C heck

P P DCA - Kano Model A D • Analyzes customer C requirements Expected • Categorizes each requirement’s level of satisfaction Satisfier • Helps to truly delight your customers Delighter

P DCA - Kano Model using House Example Classification House (1940) House (2018) • Roof • Roof, foundation, windows Expected: • Foundation • Insulation Mandatory • Windows • Code Construction requirements or “must be’s” • Electricity and plumbing • Washer/dryer • Garbage disposal • Insulation • AC Satisfiers: • Code • Dishwasher Variable • Stainless steel appliances requirements or construction “more is better” • Electricity • Garage • Plumbing • Energy efficient • AC • Landscaping Delighters: • Dishwasher • House alarm Dormant • Washer/dryer • Central air requirements; creates a “WOW!” • AI installed • Ocean view

P DCA - Kano Model Activity EXPECTED SATISFIERS DELIGHTERS Meaningful Hassle-free Useful learning    professional as advertised registration connection            

P P D CA: Execute the Event A D C Importance of methodical observation

P PD C A - Start-Stop-Continue-Improve A D C

P PD C A - Use Kano /SSCI Together A D C start stop continue improve

P PDC A - Now, Make it Actionable! A D C Task Responsible Due Date

ATD Hawaii 2018 Journey

Activity: ALC 2018 Planning Which sessions will you go to?

RECAP: Formula for Success = Practical “Continuous Best framework improvement" practices + + mindset for your strategic at this ALC to planning to transform your take back to your chapter chapter P A D C

Let’s Keep in Touch! Mahalo (Thank you) Ai Ai Ma Makana ana