Advisory Committee Meeting October 17, 2019 Presentation overview - - PowerPoint PPT Presentation
Advisory Committee Meeting October 17, 2019 Presentation overview Introductions Approve meeting minutes Benefits Release Version 1.0 Marketing & Communications 2020 Advisory Meetings Open comment Paid Family and Medical Leave |
October 17, 2019
Introductions Approve meeting minutes Benefits Release Version 1.0 Marketing & Communications 2020 Advisory Meetings Open comment
Paid Family and Medical Leave | Employment Security Department 2
(Note: We will use the conference call feature to identify who is on the phone rather than announcing during meeting)
Paid Family and Medical Leave | Employment Security Department 3
Paid Family and Medical Leave | Employment Security Department 4
Paidleave.wa.gov
worked?
Portal CCT calculates:
leave Customer files by phone Pre-paid card OR Direct Deposit is established for customer Pre-screen Application Processing Bi-weekly claim Payment Paper CCT
into system
determination CCT
into system
payment Reversal on returns (Treasury) Yes No Automated Manual Hybrid Additional info on qualifying, and option to proceed Checklist to apply and login button
5
Sept 30 – Oct 2 User test: User test application process
Feature complete
Reporting starts Q3 Phase six rules in effect
test: Post-feature complete Paidleave.wa.gov refresh
Reporting starts Q4
Benefits claims
Paid ads
September October November December January Communications
WorkSource ambassador trainings Benefit guide released Mandatory poster released
Operations Training
Staff trainings and procedure development
Team 6 starts
Team 5 starts Health care provider, social worker outreach 6
Benefits (Version 1.0) Online Weekly Claims & Process Optimizations (1.1) Online Bi-Weekly Claim Integrated Correspondence Printing & Storage Treasury Management Improvements CCT Tool Improvements Claim Processing Automation & Child Support Withholding (1.2) Benefit Application Common Exceptions Redetermine Benefits Decision Benefit Calculation Integration Benefits Online User Experience Improvements Enhancements Child Support Integration Trust Fund Protections (1.3) Overpayments Premium Penalties & Interest Premium Billing Refunds Grants & Appeals (1.4) Small Business Assistance Grants Appeals for Benefits Premium related appeals Audits & Investigations (1.5) 7
8
System generated employer notification Ombuds Tracking System Cloud Migration Live Chat Job Protection Access online features in languages other than English Legislative Mandated Reports Records Disclosure & Retention Annual income statement for benefits Accept Benefit application by phone
Paid Family and Medical Leave | Employment Security Department 10
Sept 30 – Oct 2 User test: User test
process
Feature complete
Reporting starts Q3 Phase six rules in effect
test: Post-feature complete Jan. Reporting starts Q4
Benefits claims
Paid ads
September October November December January Communications
WorkSource ambassador trainings Benefit guide released Mandatory poster released Direct employer comms 11 Health care provider, social worker outreach State agency coordination and outreach
Search engine marketing Paidleave.wa.gov refresh Earned media
Paid Family and Medical Leave | Employment Security Department 12
Goals:
reaching those who need the benefit prior to, and at, launch.
launch.
Paid Family and Medical Leave | Employment Security Department 13
Paid Family and Medical Leave | Employment Security Department 14
Paid Family and Medical Leave | Employment Security Department 15
Paid Family and Medical Leave | Employment Security Department 16
Paid Family and Medical Leave | Employment Security Department 17
Paid Family and Medical Leave | Employment Security Department 18
Paid Family and Medical Leave | Employment Security Department 19
Paid Family and Medical Leave | Employment Security Department 20
Paid Family and Medical Leave | Employment Security Department 21
Paid Family and Medical Leave | Employment Security Department 22
Paid Family and Medical Leave | Employment Security Department 23
Discussion:
alternating between Olympia and Seattle?
Paid Family and Medical Leave | Employment Security Department 24
Next meeting Wednesday, November 13, 2019
Paid Family and Medical Leave | Employment Security Department 25
Carla Reyes Director, Paid Family & Medical Leave Employment Security Department 360-485-2349 creyes@esd.wa.gov
Visit us online at www.paidleave.wa.gov Join our listserv at bit.ly/PaidLeaveList Ask questions and make comments on our public forum at bit.ly/CommentForum
26
27
Paid Family and Medical Leave | Employment Security Department