Advisory Committee Meeting November 19, 2018 P RESENTATION O VERVIEW - - PowerPoint PPT Presentation

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Advisory Committee Meeting November 19, 2018 P RESENTATION O VERVIEW - - PowerPoint PPT Presentation

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Advisory Committee Meeting November 19, 2018 P RESENTATION O VERVIEW Introductions Introductions Approve October Meeting Minutes Approve October Meeting Minutes Operations Update Operations Update Communications Update Communications Update

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Advisory Committee Meeting November 19, 2018

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PRESENTATION OVERVIEW

Approve October Meeting Minutes Approve October Meeting Minutes Policy Update & Discussion Policy Update & Discussion Communications Update Communications Update Introductions Introductions Open Comment Open Comment

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Technology Update Technology Update Operations Update Operations Update

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INTRODUCTIONS

►Advisory committee ►In-person attendees (Note: We will use the conference call feature to identify who is on the phone rather than announce during meeting)

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APPROVE OCTOBER MINUTES

►Discussion

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OPERATIONS UPDATE

►Call Statistics ►Voluntary Plan Statistics & Best Practices

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CUSTOMER CARE CALLS

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10 20 30 40 50 60 70 80 20-Aug 27-Aug 3-Sep 10-Sep 17-Sep 24-Sep 1-Oct 8-Oct 15-Oct 22-Oct 29-Oct 5-Nov

Number of Calls Week Beginning

Total Voluntary Plans Premiums Reporting General & Misc

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VOLUNTARY PLAN APPLICATION- BEST PRACTICES

  • 1. Read the Voluntary Plan Guide to prepare;
  • 2. Identify the gaps in existing policy from the PFML

program requirements;

  • 3. Stipulate the leave entitlement specific to PFML;
  • 4. Provide sufficient details for determination review;
  • 5. Ensure definitions match those required under the

law.

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VOLUNTARY PLANS DASHBOARD

Voluntary Plans Received & Processed (as of 11/15) Employers primary based in King County, but some from Spokane, Benton, Walla Walla, Clark, Skagit, Whitman, Yakima, and Snohomish Counties, and a few from companies based outside of Washington State.

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Application Received Payment Received Processed Approved Average Processing Time 49 29 8 8 14 calendar days Medical Both 7 42

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COMMUNICATIONS UPDATE

►Webinars & Upcoming Events

►10 Webinars in Nov. ►6,291 #Registrants (TOTAL) ►Statewide Outreach Events:

►October: 55, November: 42

►Employer Letter

►To be mailed about 2 weeks from approval ►To be sent to all known employers ►Will send another mailing to this list before Jan. 1

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Sept.- October Key messages

  • Prepare for premiums + key dates.
  • All employers must participate, with few

exceptions.

  • Go to paidleave.wa.gov for details.

Premium collection

  • Jan. 1, 2019

MESSAGE MAP

November Key messages

  • Prepare for premiums + key dates.
  • All employers must participate, with few

exceptions.

  • Go to paidleave.wa.gov for details.

December Key messages

  • Are you ready for premiums?!
  • All employers must participate, with few

exceptions.

  • Go to paidleave.wa.gov for details.

2018 Call to Action Go to paidleave.wa.gov for up-to-date-details

  • Subscribe to our listserv & follow our social
  • Download & share the toolkit
  • Join our live webinars (Aug. – Dec.)

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Delivery Facebook (Ad set #2 + video) Radio (Ad set #2) Digital Advertising (Ad set #2 + video) Print (Ad set #2) Presentations Mailer Emails Earned media Webinars Customer Care Center Delivery Facebook (Ad set #1) Radio (Ad set #1) Digital Advertising (Ad set #1) Print (Ad set #1) Presentations Forums Mailer Emails Webinars Toolkit Customer Care Center Delivery Facebook (Ad set #3 including video) Radio (Ad set #2) Digital Advertising (Ad set #3 + video) Print (Ad set #3) Presentations Mailer Emails Earned media Webinars Customer Care Center

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Phase 2 Employer requirements: ►CR103 (adopted rules) filed November 2 ►Rules effective December 3

RULE MAKING ACTIVITIES

Phase 3 Benefit applications: ►Draft 2 posted to engagement site November 2 ►CR102 to be filed January 3, 2019

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Phase 4 Ongoing employee eligibility: ►Stakeholder meeting November 27 ►Stakeholder meeting January 16, 2019 Phase 5 Job Protection, Benefit Overpayments: ►CR101 to be filed January 4, 2019 ►Listening Session January 11, 2019

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POLICY DISCUSSION

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►Discussion of FMLA and Minimum Claim Duration

TECHNOLOGY UPDATE FOR THE GOOD OF THE ORDER

►Open Comment

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CONTINUE THE CONVERSATION

Carla Reyes Director, Paid Family & Medical Leave Washington State Employment Security Department (360) 485-2349 CReyes@ESD.WA.GOV

Visit us online at www.esd.wa.gov/paid-family- medical-leave Join our listserv at bit.ly/PaidLeaveList Ask questions and make comments on our public forum at bit.ly/CommentForum

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