30 30 A TALK BY ME FOR AWESOME PEOPLE LIKE YOU
Designing Happiness Presentation by: Vince Baskerville | Mobile Product Manager
Lithium Technologies reach engage create infuse customers anywhere on existing networks a content hub across the enterprise social web communities mobile developer nation vibrant & connected self-service experience continuity enable more innovation customer care uniquely-branded globalized modern device developer outreach & engagement integrations capabilities support analytics insights social intelligence performance
what exactly is happiness
vince baskerville | @whoisvince
vince baskerville | @whoisvince
it’s co-dependent on your current situation. So..... how do you design for something that’s constantly changing? vince baskerville | @whoisvince
vince baskerville | @whoisvince
vince baskerville | @whoisvince
PL EA ACHIEV SU FUNCTIONAL RELIABLE USABLE ABLE RE AB LE vince baskerville | @whoisvince
PL EA ACHIE SU VABL FUNCTIONAL RELIABLE USABLE RE E AB LE vince baskerville | @whoisvince
MAILBOX CLEAR FLY DELTA vince baskerville | @whoisvince
design for opposable thumbs
vince baskerville | @whoisvince
not baby fingers vince baskerville | @whoisvince
actual fingers accommodating for the taps & drags of our clumsy fingers & thumbs vince baskerville | @whoisvince
44px vince baskerville | @whoisvince
vince baskerville | @whoisvince
tablets & the in - between smartphone things vince baskerville | @whoisvince
rocket science? no.... vince baskerville | @whoisvince
one- thousand little things
vs. vince baskerville | @whoisvince
vince baskerville | @whoisvince
context matters vince baskerville | @whoisvince
the device wars vince baskerville | @whoisvince
vince baskerville | @whoisvince
vince baskerville | @whoisvince
vince baskerville | @whoisvince
vince baskerville | @whoisvince
vince baskerville | @whoisvince
vince baskerville | @whoisvince
throughout the design process, our work should be situated in the context where it will be used vince baskerville | @whoisvince
vince baskerville | @whoisvince
vince baskerville | @whoisvince
wells fargo vince baskerville | @whoisvince
vince baskerville | @whoisvince
vince baskerville | @whoisvince
my bank is mobile too, but doesn’t make me happy. I expect it. vince baskerville | @whoisvince
vince baskerville | @whoisvince
context matters vince baskerville | @whoisvince
simple & usable is always a great start, but there’s still more that can be achieved as your audience grows* vince baskerville | @whoisvince
TRIPLINGO vince baskerville | @whoisvince
give users what they need
not what they ask for vince baskerville | @whoisvince
observe problems & listen to the questions that our users are asking vince baskerville | @whoisvince
unlike page view metrics, ( visitors, returning visitors, & conversions ) , nothing instantly tells you what you need to know. vince baskerville | @whoisvince
4 simple yet powerful reasons why metrics & user data are invaluable vince baskerville | @whoisvince
1. having data solves arguments. it removes opinions from fact; either it’s true or not 2. data helps improve your intuition 3. data shows you how to increase conversions 4. investors / clients / stakeholders love data
build a product; not features
vince baskerville | @whoisvince
gradually expose the depth of your product vince baskerville | @whoisvince
vince baskerville | @whoisvince
vince baskerville | @whoisvince
vince baskerville | @whoisvince
90/10 rule vince baskerville | @whoisvince
what great aesthetics can’t do
design supports the strategy, promotes the product which is built by your team & lead by a strong vision vince baskerville | @whoisvince
vince baskerville | @whoisvince
VINE GOOGLE+ COLOR vince baskerville | @whoisvince
engagement loads
1.cognitive 2.visual 3.motor vince baskerville | @whoisvince
cognitive loads are the *most expensive* — take lots of human energy while motor loads are the least expensive vince baskerville | @whoisvince
vince baskerville | @whoisvince
vince baskerville | @whoisvince
vince baskerville | @whoisvince
when you lower all the loads you are also lowering engagement & entertainment vince baskerville | @whoisvince
“The constraints in mobile devices force us to focus on what really matters emphasize the most valuable parts [..] not just the parts of our o ff ering we think ‘make sense.” - LUKE WROBLEWSKI vince baskerville | @whoisvince
danke vince baskerville | @whoisvince
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