A needs assessment of responsible gambling manager education Kahlil S. Philander a , Sasha Stark b , Anna Keshabyan b , and Janine Robinson b a School of Hospitality Business Management, Washington State University, Everett, USA; School of Psychology, University of Sydney, Gambling Treatment & Research Clinic, Sydney, Australia b Centre for the Advancement of Best Practices, Responsible Gambling Council of Canada, Toronto, Canada
1. Gambling evaluation measures 2. Organizational barriers to implementing RG Top 5 Unmet policies Informational 3. Game design and machine structure characteristics Needs 4. Venue design and environmental features 5. Organizational benefits of RG
Typical evaluation Evaluation measures may not be Measures telling the whole story.
RG professionals need to measure the efficiency and Evaluation effectiveness of RG Measures initiatives to make evidence ‐ informed decisions about their programs.
Basic Research Methods Knowledge of Ability to RG Assess Assessment Evidence Evaluation Tools Measures Ability to Critical Evaluation Interpret Thinking Skills Outcomes
Mentorship Implementation Management Barriers Level Support Coaching Feedback
‐ + Game Design & Gambling Experience Structural Characteristics
Venue Design & Environmental Features
Venue Design & Environmental Features
Venue Design & Environmental Features
Social License to For Operators ROI on RG Operate Organizational Engagement, For Staff Benefits of RG Satisfaction Player Experience, For Players Harm Mitigation
What techniques can we use to communicate this information? What’s Next? What’s next for advanced RG training?
Thank you! JanineR@rgco.org
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