Nationwide IT | a Software Process Improvement Journey GURU VASUDEVA, SVP & CIO PROGRAM & APPLICATION SERVICES
We are a strong mutual company built to serve our members. # 69 ON THE FORTUNE 500 LIST 2
Nationwide 8 1 th # 1 1 # LARGEST # PET & SMALL LIFE BUSINESS $ 355 INSURER INSURER 457 CORPORATE LIFE RETIREMENT WRITER PLANS 1 MILLION # CONTRIBUTED TO NONPROFITS AND COMMUNITIES 33,000 Nationwide associates serve WRITER OF FARMS SINCE 2000 & RANCHES customers in every state $26 8 th 7 7 th th BILLION LARGEST LARGEST LARGEST IN REVENUE AUTO COMMERCIAL HOME FOR 2015 INSURER INSURER INSURER IN THE U.S. 3 Information from Nationwide 2015 Annual Report
Information Technology at Nationwide 8,900 + IT WORKFORCE $500 MILLION on software development each year 4
10 YEARS AGO, WE SET OUT TO BUILD A GLOBALLY COMPETITIVE IN-HOUSE SOFTWARE DEVELOPMENT CAPABILITY CMMI AGILE LEAN CONTINUOUS LEARNING CULTURE: PEER-BASED LEARNING 5
AGILE LE LEA EAN CMMI MMI 14 tech CONTINUOUS LEARNING Agile across multiple domains tech domains CMMI 4 Agile Watts S. Humphrey Level 3 Teams Software Process certification Established 20 Achievement Award Agile teams 2006 2017 2009 2012 2014 Agile experimentation CMMI Level 3 Scaled to certification 50 Agile teams Lack of standardization Scaled to 70 Agile teams 6
AGILE LE LEA EAN CMMI MMI CONTINUOUS LEARNING BEFORE (2009) NOW (2017) • 25 IT DEPARTMENTS OWNED • RETHINK APPLICATION DEVELOPMENT - APPLICATION DEVELOPMENT SCALE AGILE AND LEAN CONCEPTS • TOO MANY DEVELOPMENT TOOLS, • DRIVE STANDARDIZATION AND PRACTICES AND STANDARDS INNOVATION SIMULTANEOUSLY • HIGH TIME SLICING • LEVERAGE “ STANDING TEAM ” - INCLUDING BUSINESS PARTNERS • HIGH DEPENDENCE ON SUBJECT MATTER EXPERTS • CONTINUOUS IMPROVEMENT AND LEARNING CULTURE • HIGH BUILD UP & TEAR DOWN COSTS • INDUSTRY LEADING QUALITY • STAGNANT OR WORSENING QUALITY 7
AGILE LE LEA EAN CMMI MMI CONTINUOUS LEARNING 8
AGILE LE Borrowing from Agile, Scrum, XP & Lean, 21 Tea Leaves models the behaviors we aspire to demonstrate S i m p l e & E v o l u t i o n a r y D e s i g n Whole Team Automated Regression Tests Test Driven Development O p e n W o r k s p a c e Refactoring Iterations Daily Stan Dai Stand-Up Up M Meetings Iteration Planning Meetings Customer Collaboration Continuous Integration Show & T ells Big Visible Charts Story Cards with Acceptance Criteria Retrospectives Technical Debt Release Planning Meetings Frequent Releas ases Pair Programming C o l l e l e c t i v t i v e C C o d e O O w n e r s h i p i p Sustainable Pace 9
LEA EAN Lean allowed us to standardize and scale Agile, and to engage leaders as coaches 4 C-SUITE TIER 3 VICE PRESIDENT TIER 2 DIRECTOR TIER 1 FRONTLINE TIER 10
CMMI MMI Capability Maturity Model Integration (CMMI) Nationwide Appraisal Results • Highly engaged Self Managed Teams • Continuous improvement with measurable results • Consistent and repeatable planning and work management • Team members fully engaged in agile practices • Strong commitment to a sustainable culture • Agile capability at scale observed 11
CONTINUOUS LEARNING Peer-based continuous learning is the foundation for our talent attraction, development & retention TechCon Teaching Thursday CodeCamp • Associate-led conference • 10,000+ participants • Recent focus: Big Data • Peer presenters • More than 200 classes • 300 Participants over 2 Months • 1,500+ attendees
In 2016, our 70 Agile teams deployed 150 significant releases PRODUCTIVITY 55% Top Quartile $25M+ compared to industry PREDICTABILITY Economic value On-time delivery over 90% annually QUALITY 88% releases went into production with ZERO defects 13
Thank You for recognizing our work. We’re happy to share our experiences to further advance software development in the world. 14
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