6.2% 2.1% 1,135 1,319 1,479 Complaints 2 68 Cases N on - p - - PowerPoint PPT Presentation

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Mar 06, 2023 215 likes •331 views

TOTAL $ 8.7 billion 1.2 billion 996 million 932 million 853 million 778 million (13.5% ) (11.4% ) (10.7% ) (9.8% ) (8.9% ) Travel & Appliances Apparel Grocery Cos metic Trans port I.T device June 2019 25.5% June 2018

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1.2 billion (13.5% ) 996 million (11.4% ) 932 million (10.7% ) 853 million (9.8% ) 778 million (8.9% ) Travel & Trans port Appliances I.T device Apparel Grocery Cos metic

TOTAL $ 8.7billion

June 2018 June 2019

25.5%

June 2019

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Subdividing

2016 2017 2018

Compared to the same time last year Compared to the same time last year

Consumer Complaints

1,135 1,319

6.2% ⤴

1,479

2.1% ⤴

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Cancellation of O rders

60 Cases Penalty for the Breach of Contract 17 Cases 68 Cases

N

n- performance of O

bligations

Q uality

15 Cases

E tc

9 Cases

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8 April 2019 ~ 26 April 2019 : The sellers who place indications or advertises

n S
cial Media platforms(below) to take orders.
(Domestic) NA

VER Blog, Cafe, Band & KaKao S tory

(Foreign) FaceBook, Instagram

➊ Provision of information on seller’s identity ➋ Transaction terms (method & date to supply goods) ➌ Consumer’s right to cancel an order ➍ Procedures for exchange, return & refund

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( Act On The Consumer Protection in Electronic Commerce, Etc )

❖ Notify the followings in an appropriate manner

Requirements and procedures for exchange, return and guarantee of the goods
Matters concerning compensation for damage, settlement of complaints

and resolution of disputes between consumers and business operators ❖ Reporting, etc., by Mail Order Distributors

Trade name, address and telephone number
E- mail address, Internet domain name and location of host server computers

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Among these targets(Domestic 266, Foreign 145), none of them

was 100% legitimate. subdividing Domestic Foreign Obey

Disobey

266(100% ) 145(100% ) Total 266(100% ) 145(100% )

(unit : number of companies)

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➊ ➋ ➌

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