6.2% 2.1% 1,135 1,319 1,479 Complaints 2 68 Cases N on - p - PowerPoint PPT Presentation

TOTAL $ 8.7 billion 1.2 billion 996 million 932 million 853 million 778 million (13.5% ) (11.4% ) (10.7% ) (9.8% ) (8.9% ) Travel & Appliances Apparel Grocery Cos metic Trans port I.T device June 2019 25.5% June 2018 June 2019 1

2017 2018 2016 Subdividing Compared to Compared to the same time the same time last year last year Consumer 6.2% ⤴ 2.1% ⤴ 1,135 1,319 1,479 Complaints 2

68 Cases N on - p erformance of O bligations 60 Cases Cancellation of O rders 17 Cases Penalty for the Breach of Contract 15 Cases Q uality 9 Cases E tc 3

: The sellers who place indications or advertises on S ocial Media platforms(below) to take orders. VER Blog, Cafe, Band & KaKao S - (Domestic) NA tory 8 April 2019 - (Foreign) FaceBook, Instagram ~ 26 April 2019 ➊ Provision of information on seller ’ s identity ➋ Transaction terms (method & date to supply goods) ➌ Consumer ’ s right to cancel an order ➍ Procedures for exchange, return & refund 4

( Act On The Consumer Protection in Electronic Commerce, Etc ) ❖ Notify the followings in an appropriate manner - Requirements and procedures for exchange, return and guarantee of the goods - Matters concerning compensation for damage, settlement of complaints and resolution of disputes between consumers and business operators ❖ Reporting, etc., by Mail Order Distributors - Trade name, address and telephone number - E- mail address, Internet domain name and location of host server computers 5

- Among these targets(Domestic 266, Foreign 145), none of them was 100% legitimate. (unit : number of companies) subdividing Domestic Foreign Obey - - Disobey 266(100% ) 145(100% ) Total 266(100% ) 145(100% ) 6

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E-Mail : thlee05@ kca.go.kr