2019 Resident Survey City of Trussville, Alabama Presented by - - PowerPoint PPT Presentation

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2019 resident survey city of trussville alabama
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2019 Resident Survey City of Trussville, Alabama Presented by - - PowerPoint PPT Presentation

Oct 03, 2022 290 likes •652 views

2019 Resident Survey City of Trussville, Alabama Presented by January 2020 ETC Institute A National Leader in Market Research for Local Governmental Organizations helping city and county governments gather and use survey data to enhance

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2019 Resident Survey City of Trussville, Alabama

Presented by January 2020

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More than 2,200,000 Persons Surveyed Since 2010 for more than 900 communities in 49 States

A National Leader in Market Research for Local Governmental Organizations

…helping city and county governments gather and use survey data to enhance organizational performance for more than 35 years

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ETC Institute

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  • To objectively assess citizen satisfaction with the

delivery of major City services

  • To help determine priorities for the community
  • To set a baseline for future surveys
  • To compare the City’s performance with other

communities regionally and nationally

Purpose

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Methodology

  • Survey Description

 six-page survey  1st Resident Survey conducted for the City

  • Method of Administration

 by mail and online to a random sample of households throughout the City  each survey took approximately 15-20 minutes to complete

  • Sample size:

 completed surveys: 427  demographics of survey respondents accurately reflects the actual population of the City

  • Confidence level: 95%
  • Margin of error: +/- 4.7% overall

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City of Trussville 2019 Resident Survey

Good representation throughout the City

Location of Survey Respondents

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Bottom Line Up Front

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 Residents Have a Very Positive Perception of the City

 95% rated Trussville as an excellent or good place to live  94% rated Trussville as an excellent or good place to raise children

 Satisfaction with City Services is Much Higher in Trussville

Than Other Communities

 Trussville rated above the U.S. Average in 56 of 57 areas, and above

the Regional Average in 54 of 57 areas

 Satisfaction with Overall Quality of City Services rated 35% above the

U.S. Average and 34% above the Regional Average

 Satisfaction with Customer Service from City Employees rated 36%

above the U.S. Average and 32% above the Regional Average

 Top Overall Priorities:

 Maintenance of City Infrastructure  Traffic Flow  Communication with the Public  City’s School System

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Major Finding #1

Residents Have a Very Positive Perception of the City

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83% of Residents Are Satisfied with the Overall Quality of City Services; Only 4% Are Dissatisfied

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95% Rated Trussville as and Excellent or Good Place to Live; 94% Rated Trussville as an Excellent or Good Place to Raise Children

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All Areas Received High Satisfaction Ratings

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Residents Feel Safe in Trussville

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Major Finding #2

Satisfaction with City Services Is High in All Areas of the City

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Overall Quality of City Services

Legend

Mean rating on a 5-point scale

ETC INSTITUTE

1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response

All areas are in BLUE, which indicates that residents in ALL parts

  • f the City are satisfied
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Overall Value Received for City Tax Dollars and Fees

All areas are in BLUE, which indicates that residents in ALL parts

  • f the City are satisfied

Legend

Mean rating on a 5-point scale

ETC INSTITUTE

1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response

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Major Finding #3

Satisfaction with City Services Is Much Higher in Trussville Than Other Communities

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Significantly Higher: Significantly Lower:

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Significantly Higher: Significantly Lower:

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Significantly Higher: Significantly Lower:

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Significantly Higher: Significantly Lower:

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Significantly Higher: Significantly Lower:

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Significantly Higher: Significantly Lower:

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Significantly Higher: Significantly Lower:

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Significantly Higher: Significantly Lower:

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Major Finding #4

Top Community Priorities

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Overall Priorities:

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Maintenance Priorities:

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Public Safety Priorities:

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Code/Zoning Enforcement Priorities:

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Other Findings

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Opportunities to Communicate with Residents Through Social Media and E-Notifier

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Summary

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Summary

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 Residents Have a Very Positive Perception of the City

 95% rated Trussville as an excellent or good place to live  94% rated Trussville as an excellent or good place to raise children

 Satisfaction with City Services is Much Higher in Trussville

Than Other Communities

 Trussville rated above the U.S. Average in 56 of 57 areas, and above

the Regional Average in 54 of 57 areas

 Satisfaction with Overall Quality of City Services rated 35% above the

U.S. Average and 34% above the Regional Average

 Satisfaction with Customer Service from City Employees rated 36%

above the U.S. Average and 32% above the Regional Average

 Top Overall Priorities:

 Maintenance of City Infrastructure  Traffic Flow  Communication with the Public  City’s School System

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Questions?

THANK YOU!!

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